Fired Earth in Harrogate, Lola and her team helped me to decide on tiles for a small cloak room splash back which would make a statement ….their patience, expert technical and design knowledge, all wi... See more
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Review summary
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Thank you very much to Brett from the Islington team. Brett was super helpful, friendly and informative when we went into the Islington branch to look at the tiles we found online. He discussed diff... See more
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We have relied on Charlotte and her team @ Fired Earth Chester for over 3 years now and have never once found the service extended anything other than terrific. They are knowledgeable, amazingly frien... See more
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Lived up to its usual standards. I have bought FE paint before - 'Mad King George' - and the pigments last - unlike some that fade quickly. And I made a mental note to follow up 'A Misty Morning'... See more
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Company details
Written by the company
The company began in an Oxfordshire farmyard in the early 1980s, selling terracotta floor tiles at a time when they were relatively unknown by the British public and weren’t available in tile shops. They proved hugely popular, and we opened a small London showroom selling just six different tiles. Customers began requesting glazed wall tiles to complement their terracotta floors and we sourced a small selection of other glazed tiles and put together a brochure covering our entire offering. By the mid 1990s, the company had grown from its humble beginnings on an Oxfordshire farm to having a number of showrooms in London and across the country. Today, we have 26 showrooms in the UK and expect to add two more in the coming year, including a brand-new destination store on New Kings Road in London. Our aim has always been to offer products produced with authenticity, creativity and style, and where possible both handmade and produced as close to home as we can manage. The UK Ceramics Industry has a long tradition and it is one we are keen to support. Having said that, where we spot a tile on our travels that is too beautiful to resist, we do of course secure it exclusively for our customers, many of whom are second generation fans of Fired Earth and its products. Decorating and design have become entrenched in the national mind not just as the preserve of the super wealthy, but as a way to create homes for ourselves and our families that reflect how we like to live today. At Fired Earth we like to think that although it may not be every day our customers choose to redecorate (although our paint does allow for just that level of obsession), we have identified the right looks and styles that feel perfect no matter what the style or age of property. Our website has grown too and now offers almost all of our collections to browse and buy online and shows stunning room sets and great design ideas to help inspire you.
Contact info
Twyford Mill, OX17 3SX, Banbury, United Kingdom
- 01295814280
- customercare@firedearth.com
- firedearth.com
4.4
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Super expensive and in store staff that…
Super expensive and in store staff that can’t be bothered.
March 27, 2025
Reply from Fired Earth
I am sorry to hear that you haven't had a good experience with us. Please let our customer care team know if we can be of assistance.
Really first class
Really first class. Peter Jackson is a star. He has been so professional, supportive, funny, courteous, considerate and clear, not to mention his design talent. I am so pleased I decided to go for your design service, it’s so much more than I expected and has been very rewarding and enjoyable so far, that’s before even getting onto the beautiful products and choice.
April 9, 2025
Reply from Fired Earth
Thank you for the lovely review. I will pass your comments to Peter.
Why are you asking?
Why are you asking for a recent experience review? I haven’t bought anything from you for years!
March 27, 2025
Reply from Fired Earth
Sorry for the intrusion Sam. We seem to be having a technical issue between us and Trustpilot. Our IT teams are working on a resolution. Please accept our sincere apologies for any inconvenience caused.
Always a pleasure doing business with…
Always a pleasure doing business with Fired Earth. From calling the shop to order my tiles to picking them up, the service is impeccable. The staff are friendly, efficient and knowledgeable.
March 27, 2025
Reply from Fired Earth
Thank you Maureen for your review. We hope to see you in a Showroom soon.
I absolutely love my tiles
I absolutely love my tiles. They arrived in good time and were really well packed. They are easy to put up and grout. They look absolutely fantastic.
March 27, 2025
Reply from Fired Earth
That is great to hear Wendy. We are sure they will stand the test of time as well.
I haven't bought anything from Fired…
I haven't bought anything from Fired Earth recently so it was rather disconcerting to receive this request. I hope I haven't been scammed.
March 27, 2025
Reply from Fired Earth
We are very sorry. This is a system glitch at our end which we are working to resolve.You have not been scammed. Please accept our apologies.
Good service
Ordered some emulsion that I have always liked and used for years. Pleased that I can still get it and it arrived quickly
March 27, 2025
Reply from Fired Earth
Many of our 120 current paint colours have stood the test of time and customer satisfaction. We are pleased that you are still able to get your favourite.
Great communication and lovely tiles
Great communication throughout the sales and delivery process. Was great to have a delivery arrive when expected, and with a 2 hrs advance notice period. Tiles are lovely and great quality
March 26, 2025
Reply from Fired Earth
Hi Sarah, We are pleased to hear that you received good service and love your tiles. Thank you for leaving a review.
Last time I shopped with you was 2020
Last time I shopped with you was 2020. Why are you emailing me a survey?
March 27, 2025
Reply from Fired Earth
Hello Gail, Please accept our apologies for this intrusion. We appear to have a glitch between us and Trustpilot. Our IT team is working on a resolution. We are sorry for any inconvenience caused.
I love Fired Earth
I love Fired Earth ! But i must say you delivery service needs significant improvement . Last year i got delivered tiles for my kitchen 40m2 and they left outside my house . I live on my own with my children so i had to ask my neighbours to help to carry them inside!
March 27, 2025
Reply from Fired Earth
Thank you for your review. We hope you love your new kitchen. In line with industry standards, our pallet deliveries are kerbside. The drivers are unable to assist with unloading or to enter a premises. Our transportation team would have discussed this when confirming your delivery details with you.
Fantastic Customer Service
I ordered some beautiful Metallic Vitreum Aurum Fan tiles online. Not only were they cheaper than elsewhere, they arrived promptly and were well packaged. Thank you to Marie, Jamie and Marcus who provided exceptional customer service to help with my special request
April 9, 2025
Unprompted review
Reply from Fired Earth
Good Afternoon Gina. Thank you for the lovely review. We are glad that we could help and that you love the tiles.
Reply from Fired Earth
Please excuse this intrusion and accept our apologies David. There seems to be a glitch in the Trustpilot system. Our IT team are looking into the issues.
Always a lovely service from Fired…
Always a lovely service from Fired Earth and always tiles I love.
March 27, 2025
Reply from Fired Earth
Hi Lucy, Thank you so much for the lovely review. Its always so nice to hear that customers are happy with the service.
Glass tile for bar area in kitchen
Tiles are perfect for my new kitchen and they were being sold off cheaper as end of line, bonus. Would definitely look again for future projects.
August 1, 2024
Reply from Fired Earth
Thank you for your review Karen. We are really please that you love your tiles.
Reply from Fired Earth
Hi Ruth, Thank you for the kind review. We are pleased that you love your tiles.
Friendly team and efficient service
I always find the King's Road team very friendly and helpful. Their knowledge is unrivalled and they are very quick to provide samples and any help I need. Thank you!
March 24, 2025
Reply from Fired Earth
You are most welcome Gemma. Your kind words will be passed onto the New Kings Road team. They will be pleased to see you in the showroom to offer any help or advice with your upcoming project.
Great service
The website was easy to use and my sample pot was delivered quickly. The colour is perfect too!
March 22, 2025
Reply from Fired Earth
Thank you for taking the time to write a review.
We are pleased to hear that your sample pot arrived quickly and that the paint colour is perfect.
We hope to see you again soon.
Gorgeous…
Firstly the product is in my view gorgeous (Onda Aquamarine tiles)
Second it was the same price we were going to pay Tops Tiles for a far less exciting product
Third it arrived on time and stunningly well packed.
Thank you Fired Earth
March 18, 2025
Reply from Fired Earth
Hi Richard. It's lovely to read such a nice review. Thank you so much for this.
We hope you enjoy your tiles for years to come.
Great selection of tiles
Great selection of tiles and samples sent quickly. Order arrived well packed and undamaged. The tiles look fantastic in my kitchen.
April 1, 2025
Unprompted review
Reply from Fired Earth
Hi Cherry, Thank you for taking the time to write a review. Your comments will be passed onto the Showroom. We are happy to hear the tiles look fantastic. Please keep us in mind for your next project.
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