An incredibly helpful company. We sent all of our measurements and requirements and they worked out exactly what fire proof paint we needed. We hadn’t realised how complicated that part would be (affe... See more
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I needed a small amount of fire proof paint for some steel beams in my kitchen, in order to comply with Building Control Regulations. When I contacted IPF, they went out of their way to help i... See more
Company replied
Phone answered by a real person who was prepared to help me: always a good start. Asked some simple questions and recommended the appropriate product. Paint arrived within a couple of days, as did t... See more
Company replied
Clear product descriptions, availability and sizes at a reasonable price in a market that is expensive when you only need limited quantities. Followed up by prompt service with a smile.
Company replied
Company details
Written by the company
Buy Intumescent Paint & Sealants & Fire Proof Paint online with Fast Delivery & Expert Advice from International Passive Fire Ltd, Devon, UK.
Contact info
Unit 4, Stowford Business Park, Blair Road, PL21 0BE, Ivybridge, United Kingdom
- +441752690997
- sales@fireproofpaint.co.uk
- fireproofpaint.co.uk
Found the products I needed , bad delivery
Found the products I needed , I got tracking information arrived 90mins late which is down to fed ex , companies should really consider their couriers as customers are often swayed by avoiding notoriously bad delivery companies.
As I told you by email your tracking said between 9am and 1pm so yes waiting in for over an hour after waiting in a whole morning plus part of the afternoon was a poor delivery service , if you had said by 3pm that would have been accurate which would have made it acceptable so don’t fire back with 2:16pm is acceptable when the tracking said before 1pm!!! And as for refunding 1 of the delivery charges so you should as you sent them together in 1 box !!
July 24, 2025
Unprompted review
Reply from International Passive Fire Ltd
We're sorry that you feel a delivery by 2:07pm the day after your purchase was processed, was a bad delivery. As standard, next day deliveries can be any time up to 6:00pm, and any correspondence regarding an estimated delivery time is directly from the courier and not ourselves. If you required a timed delivery slot, we would have been more than happy to facilitate that, but your order was completed with standard next day delivery only.
However, we're very happy to hear that the products met your expectations.
We always strive to give our customers the best possible service, and on this occasion we noted that you placed 2 separate orders on different days. We combined the goods into a single parcel and organised a refund of the carriage on one of fees those for you, in order to ensure that you received the best service from us.
Many thanks,
The IPF Team
Fast, Reliable, and Hassle-Free Ordering
I recently ordered from International Passive Fire and was more than happy with the whole experience. The prices were competitive, and the ordering process was straightforward. My order arrived the next day, well-packaged and exactly as described. I’m delighted with the quality of the product and the speedy delivery. I’ll definitely be ordering from International Passive Fire again
June 24, 2025
Unprompted review
Reply from International Passive Fire Ltd
Thank you for your feedback, we're so pleased to hear you were happy with every part of the order process, and we look forward to your next order with us.
Many thanks,
The IPF Team
Extremely helpful....I didn't have a…
Extremely helpful....I didn't have a clue what I needed. I just repeated what building control had said to me and Andrew sorted everything. Thank you! Great service.
June 24, 2025
Unprompted review
Reply from International Passive Fire Ltd
Thank you for your kind words, I'm glad I could help and look forward to speaking again in the future.
~Andrew and the IPF Team
Excellent service and knowledge
June 3, 2025
Unprompted review
Reply from International Passive Fire Ltd
Thank you for the review Mike, we hope to see you again.
~ The IPF Team
Recommended
Great price for the paint and delivered next day as promised.
June 4, 2025
Unprompted review
Reply from International Passive Fire Ltd
Thank you for the review Paul, we hope to see you again.
~ The IPF Team
Rapid delivery
Rapid delivery, well packed, great product would definitely recommend
April 17, 2025
Unprompted review
Reply from International Passive Fire Ltd
Thank you Rob for your kind review.
We are glad we could assist you and hope we can again in the future.
~The IPF Team
Reply from International Passive Fire Ltd
Thank you Dmitriy, glad we could help
~The IPF Team
Great knowledge
Great knowledge, rang with a question and the guy was very knowledgeable about what was required and even worked out the quantity. Ordered lunch time on Tuesday and delivered on Wednesday morning. Great service and I will be using IFP again
April 2, 2025
Unprompted review
Reply from International Passive Fire Ltd
Thank you for the Kind Words Duncan
If we can help with any future projects please feel free to call
~The IPF Team
intumescent varnish
We have ordered an intumescent varnish, very quick delivery and great product.
Will definitely be using international passive fire again.
January 6, 2025
Unprompted review
Reply from International Passive Fire Ltd
Thank you for your feedback, we're so pleased to hear you were happy and we hope we can assist you again in the future.
~The IPF Team
Product and delivery as expected but…
Product and delivery as expected but the personal touch was a great idea. Sweets and a hand written message, great empathy. Also comp slip full of useful info.
March 26, 2025
Unprompted review
Reply from International Passive Fire Ltd
Thank you Tony for your kind review.
We are glad we could assist you and hope we can again in the future.
~The IPF Team
Failed to fulfill expedited delivery …
Failed to fulfill expedited delivery request.
Failed to leave paint in secure porch.
Failed to use the Ring doorbell, more oddly Ring doorbell was not activated by any movement….
Courier or supplier is telling porkies!!
March 25, 2025
Unprompted review
Reply from International Passive Fire Ltd
It's always disappointing to receive a review that is anything short of the normal 5 star reviews that we receive.
The order was placed at 13h55.
Delivery was first attempted at 13h36 the next day.
There was no one evident at the address to accept delivery.
A courier delivery notification card was left.
No request for secure porch to be utilised was received when the order was placed.
A second delivery attempt was made at 09h26 the following day, where the delivery was rejected by the customer, despite the customer e-mailing the previous evening, requesting a delivery time of pre - 12h00.
Our returns process was enacted, as per our standard T's & C's.
It goes to show that the old saying of "you can't please all of the people, all of the time" is often true.
We apologise for failing to meet all of your expectations in this instance.
We will continue to strive to provide exceptional levels of customer service, always aiming to exceed our customer's expectations.
Charged for transport when IPF made an error
Emailed an order through, recipient at International Passive Fire got the order wrong and delivered incorrect volume... The response from the senior management to rectify the issue was great... worked with them for years.
March 21, 2025
Unprompted review
I purchased some nullified paint for…
I purchased some nullified paint for exposed steel beams. The company are quick to respond to email and are easy to deal with and knowledgeable. When coupled with their fast shipping times I would definitely use again if needed.
September 1, 2024
Unprompted review
Reply from International Passive Fire Ltd
Thank you Scott for you Kind Review
we are glad we could assist you and hope we can again in the future
~The IPF Team
Excellent end end service…
Excellent advise and calculation undertaken over the phone, the assistance very much appreciated.
Delivery on time too.
March 11, 2025
Unprompted review
Reply from International Passive Fire Ltd
Thank you Jatinder, I'm glad i could assist you. If you ever need anything else we look forward to your call
~Kai & The IPF Team
Great technical advice and customer service
I spoke with Kai Brockway their Technical sales advisor as I was unsure what product to purchase. He was excellent from the start and made sure I had what was needed, including the quantities and required manufacturers certificates for building control.
I will be using IPF again
March 4, 2025
Unprompted review
Reply from International Passive Fire Ltd
Hi Peter,
Thank you for your kind words, I'm glad I could help and look forward to speaking again in the future
~Kai and the IPF Team
Great technical advice and provide the…
Great technical advice and provide the right products for what I needed (Fire retardant spray for Cedar clad dormer conversion). Prompt supply and great ongoing technical product support. Many thanks.
March 4, 2025
Unprompted review
Reply from International Passive Fire Ltd
Hi Matt,
I'm glad we could assist you with your project. Happy to help
~Alex & The IPF Team
Great communication and very fast…
Great communication and very fast delivery and updates
February 27, 2025
Reply from International Passive Fire Ltd
Good Morning
thank you for the review, we hope to see you again
~ The IPF Team
From placing order to delivery
From placing order to delivery, kept well informed very smooth, excellent service.
February 26, 2025
Reply from International Passive Fire Ltd
Hi Paul,
thank you for the review, We are happy we could help
~The IPF Team
I was looking for intumescent paint for…
I was looking for intumescent paint for a steel beam as part of my DIY attic conversion. Really helpful advice provided on phone. Paint cost a lot less than I thought! And it arrived by 9:30am the next morning!
February 24, 2025
Unprompted review
Reply from International Passive Fire Ltd
Hey Iain,
Thank you for the words, If we can help any further please ask
~ Kai & The IPF Team
Very quick efficient service
Very quick efficient service - thank you. I will definitely use you again
February 13, 2025
Unprompted review
Reply from International Passive Fire Ltd
Thank you Lucy, I'm glad we could help :)
~The IPF Team
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