Speedy delivery of excellent fireworks. The rockets were great and the cake was amazing -enjoyed by all
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Terrible ! ordered in plenty of time for event, was told they were being delivered to me by friday, then turned up following monday, had to cancel event, when checked what was delivered some firework... See more
Company replied
I visit every year in January to buy fireworks for my birthday parties. The guy behind the counter is always really helpful and the fireworks themselves are always spot on - really colourful an... See more
Company replied
There was a bit of a lack of order progress feedback. Subsequent update after phoning to the main office was accurate and professional and the special courier was excellent. Would have been five stars... See more
Company replied
Company details
Information provided by various external sources
Fireworks Direct was born with the simple aim of simplifying the process of buying fireworks online. The company pride themselves on providing the widest selection of fireworks from the best brands all over the world at the most competitive prices. We are the UK's number one online firework shop with high quality firework packages, rockets, single ignition, and quiet fireworks. Our delivery prices are among the lowest found online with free delivery on orders over £175.
Contact info
First time I have ever bought fireworks…
First time I have ever bought fireworks or done any from the house.
My son was turning 21 and of course we couldn’t have more than 6 people, so a big do was a no go.
Wanted to make it special, so went with fireworks!!
FABULOUS!!!
Amazing delivery, within two days. Lovely people to deal with.
Fireworks were so easy, safe and utterly spectacular!
My son was totally made up!
(I put a message on local Facebook page warning people, so had no complaints either!!)
Complete recommend from us!
October 14, 2020
Reply from Fireworks Direct UK
Nicola,
Thank you so much for your very generous - and lovely - review! We are a small family business and we try our very best to offer great customer service. Reviews like this mean the world to us, the rest of the team will be very happy to hear your comments!
Belated 21st birthday wishes to your son and we hope to be able to serve you again in the future! Paula
I used Fantastic Fireworks in January…and I'll use them again.
I used Fantastic Fireworks in January 2020 and was thoroughly satisfied with their service. Satisfied at both the point of sale (Paula) and delivery. I found them knowledgeable, professional and friendly. For future firework requirements I'll use them.
February 10, 2020
Unprompted review
Reply from Fireworks Direct UK
Thank you for your kind review, Here's to the next party!!!! Paula
Reply from Fireworks Direct UK
Thank you Adrian, much appreciated. Paula
great sevice and price
December 12, 2019
Unprompted review
Reply from Fireworks Direct UK
Thank you for your generous words Martyn, we hope you enjoyed the fireworks too! Paula
excellent Fireworks speedy service cost…
excellent Fireworks speedy service cost good
November 12, 2019
Unprompted review
Reply from Fireworks Direct UK
Thank you for taking the time to say how pleased you were with your fireworks and the service you received - we hope to hear from you next year! Paula
Terrible !
Terrible !
ordered in plenty of time for event, was told they were being delivered to me by friday, then turned up following monday, had to cancel event, when checked what was delivered some fireworks missing. useless and wouldnt use them again. said they would refund for missing fireworks and email a complimentary voucher, havent seen either yet..... Still theres hope ?
November 8, 2019
Unprompted review
Reply from Fireworks Direct UK
Hello David, thank you writing a review. We are very sorry about the delivery mess up and any inconvenience it caused you. We have switch courier companies this year and they have let us down with a few deliveries, sadly one of them was your order. I have sent you an email with a discount code as a token of our apology.
i would have to say with the selection…
i would have to say with the selection i bought what an excellent night of colour and sound brilliant
November 7, 2019
Unprompted review
Great selection in the box as always at…
Great selection in the box as always at a fair price. Can’t wait to use them tonight :)
November 2, 2018
Unprompted review
Ordered some flares and smoke bombs
Ordered some flares and smoke bombs, was really simple and quick service. Products were good quality.
September 4, 2018
Unprompted review
Wouldn’t hesitate to recommend
Have ordered from fireworks direct a number of times. Great selection that can be delivered all year round
January 5, 2018
Unprompted review
Reply from Fireworks Direct UK
Thank you for your recommendation and continued custom. We are one of only a few companies that offer fireworks for sale all year round - we look forward to hearing from you again, Paula
Having never really bought fireworks on …
Having never really bought fireworks on this scale i was a bit apprehensive. I spoke to one of the team and they talked me through the fireworks i had selected and also through the ordering process online.
The rockets we had selected went well and were perfect for our little display up the lakes. We also bought 3 of the one light fireworks. THE BIG SHOW was the final one for the display that really did go with a bang. We shall defiantly be back again for more.....
Superb lads.
Cheers
January 4, 2018
Unprompted review
Reply from Fireworks Direct UK
The Fireworks Direct team are delighted to hear your display went so well Carl and that you will be back for more in the future! Thanks for taking the time to tell us, Paula
Excellent service
Excellent service, brilliant fireworks, I ordered on a Tuesday they came the next day, i knew exactly what i ordered as you can see a video of them before you buy, all our friends and family really enjoyed the fireworks, will be defiantly ordering from Fireworks Direct again!
December 22, 2017
Unprompted review
Reply from Fireworks Direct UK
We aim to please and yes, aren't the videos so useful when choosing fireworks, we love that we can use them on the web site! Thank you for your generous review, we hope to hear from you again soon, Paula
Good service over the phone but driver …
Good service over the phone but driver was rude
December 5, 2017
Unprompted review
Reply from Fireworks Direct UK
Hello Ryan,
I have tried to contact you to discuss this matter as Customer Service is paramount to us. Please feel free to call me on 0845 2080241. Paula
Ordering easy
Ordering easy. Delivery and communication problematic. Company chose delivery day themselves as they could batch and route deliveries. no problem with that. They phoned to say they could not find us and actually said they were only going to wait a few more minutes before they would have left. Since I paid £50 for delivery ( not clear this was the cost till you get to checkout) I was very disappointed with a service that had cost me £50.
November 29, 2017
Unprompted review
Reply from Fireworks Direct UK
Hello Amanda,
Thank you for your comments.
Our courier had explained to us that he had had difficulty finding your property, however all of our Couriers - without exception - will do their utmost to deliver orders and avoid a redelivery charge for customers. Because our goods are classed as explosives we have to use specialists couriers, hence the delivery charges. We wish that there was some way around this, but unfortunately there isn't and to add to it certain, more remote postcodes such as your address do incur a higher charge, as explained in the delivery section on our web site.
We hope that you enjoyed your fireworks, Paula
Flares
I had a problem with flares I bought, but the company responded to my complaint in a very positive way and gave me an immediate refund. I was very happy with the outcome.
November 24, 2017
Unprompted review
Reply from Fireworks Direct UK
We are very happy that you are now happy! [We have since tested some of the flares and they burned for an hour so hopefully it was a one off!] Thanks for reviewing your purchase again. Paula
Saved the day!
I would have no problems in recommending this company. I was a first time buyer looking for some fireworks for my son 1st birthday so I placed an order online was sent an email straight away Great communication and great service there was a mix up with deliveries when I phoned the company and true to there word they arranged the fireworks to be delivered straight away saving the day! The fireworks were the highlight of the event!
November 12, 2017
Unprompted review
Reply from Fireworks Direct UK
Thanks for your comments and glad you enjoyed your fireworks
Matt
Display was well worth the money
November 9, 2017
Unprompted review
Reply from Fireworks Direct UK
Hi Denis, thank you for your comment. We are glad your display was good.
Matt
this is the first time i have brought …
this is the first time i have brought fireworks online.well i was nod let down delivery was on time. i spent over £400, the fireworks were amazing.i would have no hesitation in recomending this company to anyone.well done. i will be using you next year. or if i need any through the year.
November 8, 2017
Unprompted review
Reply from Fireworks Direct UK
Thanks for the great review Peter. We are glad we were able to provide you with some amazing fireworks, and will look forward to having you as a repeat customer.
Matt
fireworks well brilliant
fireworks well brilliant, in my view better than the videos!!
Delivery was very fast
very easy company to deal with
November 6, 2017
Unprompted review
Reply from Fireworks Direct UK
Thank you for your review John. We are glad you enjoyed your fireworks so much!
Matt
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.