North East Ambulance Service - First Aid Training Reviews 216

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, supportive approach, and ability to make learning engaging and easy to understand. Many people highlight the trainers' friendly demeanor, patience, and willingness to go the extra mile to ensure everyone grasps the material. The user experience is frequently described as positive, with consumers appreciating the well-paced sessions, practical elements, and the overall enjoyable atmosphere created during training. However, some people were dissatisfied with certain aspects, mentioning concerns about comments made by staff that caused offense. Additionally, a few reviewers expressed the opinion that the company is not a good employer, alleging that it treats employees poorly.

What people talk about most

Staff

Consumers find staff to be positive. Many reviewers praise the instructors for their experience, knowledge,... See more

User experience

People report positive experiences with the user experience. Reviewers found the courses informative,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The instructor that we had was really good. Put people at ease straight away. Encouraged the quiet ones to participate ( me ) . He was really good at explaining things in a way that was easy to unders... See more

Company replied

Rated 5 out of 5 stars

The 2 day refresher sessions were very informative, just about the right amount of time and pace, practical's were a good way of getting involved and hands on experience. Questionnaires helped to rea... See more

Rated 5 out of 5 stars

Pete and Pete were both incredibly knowledgeable. Everything was explained simply and clearly with plenty of time for practice. The trainers were supportive, friendly and helpful, making sure the whol... See more

Company replied

Rated 5 out of 5 stars

Pete our trainer was brilliant. Responded to questions very well and was able to support learners to pass the First Aid course. Training building at Team Valley had brilliant facilities. Would highly... See more

Company replied


Company details

  1. Educational Institution
  2. Coaching Center
  3. First Aid Station

Written by the company

The North East Ambulance Service provides award-winning, paramedic-led, First Aid, Health & Safety and Trauma Training courses. Since 2012, we have trained more than 22,000 delegates from over 1,400 businesses and organisations. The money that we raise through training and event cover is reinvested back into our ambulances and crews. Given the challenging environment we operate in, we massively appreciate the support we receive from our customers. Choosing us as your training provider really does make a difference and enables us to invest more into patient care.

First Aid Training with North East Ambulance Service

Written by the company

Thank you
The money that we raise through training is reinvested back into our ambulances and crews. In the last complete financial year (2017/8) we contributed to the provision of: • a fully equipped rapid response vehicle • a paramedic • an ambulance care assistant • a call handler in our operations centre, and • a dispatch officer in our operations centre. Thank you to all our customers! Choosing us as your training provider really does make a difference and enables us to invest more into patient care. Please visit our website, where you can find more information and book courses: www.firstaidneas.co.uk

Contact info

4.9

Excellent

TrustScore 5 out of 5

216 reviews

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Rated 5 out of 5 stars

Completed the First Aid at Work…

Completed the First Aid at Work yesterday, brilliant course ran by Tony. His knowledge and fun way of teaching ensured we all left at the end of the day feeling confident that we could help people.

January 31, 2020
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you very much Anne, glad you enjoyed the course. i'll pass this review on to Tony!

Rated 5 out of 5 stars

Excellent course delivery from the very…

Excellent course delivery from the very experienced course instructor Andy Taylor, I'm sure that his previous military experiences had a factor in this.
Highly recommend. 'Happy Days'

November 28, 2019
Unprompted review
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Reply from North East Ambulance Service - First Aid Training

Thanks for this Lewis,

Really glad you enjoyed the course.

I will pass this review on to Andy..

Happy Days indeed!

Rated 5 out of 5 stars

I have just attended the 2 day MHFA…

I have just attended the 2 day MHFA course at work and cannot recommend it highly enough. All the subject matters were handled with respect. I myself suffer with mental illness but felt comfortable enough to share my experiences with my colleagues. I must specifically mention the 2 trainers we had, Tony and Andy, both delivered the training with true professionalism but also in a relaxed manner on what is a very sensitive subject matter. Both were very approchable and knowledgable.

November 26, 2019
Unprompted review
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Reply from North East Ambulance Service - First Aid Training

Hi Joanne,

Thank you for this.

It's great getting some feedback from the MHFA course, this is still a relatively new course for ourselves.

I’ll be sure to pass your kind words on to Tony and Andy.

Thanks again, and we hope to see you on another course again in the future.

Luke

Rated 5 out of 5 stars

First Aid Refresher

Up to date, rlevant infomation given in a manner that was easy to follow.

November 7, 2019
Unprompted review
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Reply from North East Ambulance Service - First Aid Training

Thanks very much Germaine!

Rated 5 out of 5 stars

Really informative course i will…

Really informative course i will hopefully find very useful.
Friendly and knowledgeable presentation. Would recommend.

November 5, 2019
Unprompted review
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Reply from North East Ambulance Service - First Aid Training

Hi Sandra,

Thank you very much for your review.

We are really happy you enjoyed the course.


Rated 5 out of 5 stars

Really enjoyed the 2 training day…

Really enjoyed the 2 training day course - very informative, interactive and thought provoking. The two trainers were excellent providing a good mix of theory, group exercises and general discussion.

October 11, 2019
Unprompted review
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Reply from North East Ambulance Service - First Aid Training

Thank you very much Gill!

Rated 5 out of 5 stars

Mental Health First Aid Training

I recently attended a 2 Day Mental Health First Aid course at NEAS' training facility in West Denton, Newcastle.
The content of the course was fantastic and delivered really well by both Andy and Tony. They handled the sensitivity of the subjects well and involved all delegates in discussions and activities.
There was a good mix of theory and practical and I left feeling much more knowledgeable and confident about how best to support a colleague (or family/friend) going through a mental health issue.
I would highly recommend this course.

October 11, 2019
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you for the review Emma, we really appreciate it!

Rated 5 out of 5 stars

A brilliant course

A brilliant course. Delivered at the right pace, trainer very knowledgeable. Would recommend this course to anyone.

August 20, 2019
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Hi Kelly,

Thank you so much for your positive feedback and for taking the time to post this review.

It's great you would recommend our course to other people. It's always good to see new people on our courses but even better when we see people like yourself returning.

We hope to see you on another course soon.

If you need anything else in the meantime you know where we are!

Rated 5 out of 5 stars

Brilliant

Brilliant, relaxed, light-hearted two-day refresher course.
Malcolm Leech was a great tutor and interacted with the whole group in a way that everyone absorbed the key information.

July 16, 2019
Unprompted review
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Reply from North East Ambulance Service - First Aid Training

Thanks GT, we much appreciate you taking the time to give us your valuable feedback. I will make sure that Malcom sees this. Hope to work with you again.

Rated 5 out of 5 stars

Great learning

Great learning, demonstrations and interactions. The learner put everyone at ease and gave everyone confidence in what they were doing.

July 9, 2019
Unprompted review
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Reply from North East Ambulance Service - First Aid Training

Thanks Andrew, we really appreciate you taking the time to leave feedback. Hope to work with you again.

Rated 5 out of 5 stars

Excellent teaching skills

Excellent teaching skills. Precise focused teaching. Good explanation. Encouraging participants to ask questions. Pleasant person. Observe participant while they were practising

June 14, 2019
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thanks Waseem, great feedback, much appreciated. We look forward to working with you again.

Rated 5 out of 5 stars

NEAS always provide excellent CPR and…

NEAS always provide excellent CPR and Medical Emergency training. I would recommend them to any business looking to improve their skills and knowledge. We will continue to use them on an annual basis.

June 12, 2019
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Hello Eve
Thank you for taking the time to leave us some valuable feedback. We look forward to working with you again next year!

Rated 5 out of 5 stars

An excellent course

An excellent course. Well presented and easy to follow

April 17, 2019
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thanks David - we very much appreciate the feedback.

Rated 5 out of 5 stars

Encouraging

Excellent - encouraging, welcoming and efficient course - thanks

April 1, 2019
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you so much for taking the time to leave a review. We are glad you enjoyed the course.

Rated 5 out of 5 stars

Excellent trainer

Excellent trainer. Spoke to us in a down to earth and easy manner which was easy to understand and also made the training enjoyable even though it was a very difficult subject

December 28, 2018
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Hi Lorraine. Many thanks for taking the time to leave us a review. Great to hear you found it an enjoyable experience. Thanks again.

Rated 5 out of 5 stars

outstanding training

very happy and confident with the training I was provided. felt very relaxed and understood more as the trainer was very clear and precise with information. I feel a lot more confident after the training session.

December 28, 2018
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Hi Beth. Thanks for taking the time to share your review. We really appreciate the feedback and learn from it. We will let the trainer know. Thank you.

Rated 5 out of 5 stars

Excellent service, highly recommended.

The paramedic who taught the class was very friendly and ensured everyone understood each part of the training as well as the reasoning behind decisions we would make. She altered her approach to the training as it was needed which helped us all in class and made the whole experience far more enjoyable.

I'd definitely recommend the course, service and in particular the paramedic who taught my class to anyone interested in completing this course - thank you!

November 29, 2018
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you for taking the time to leave us a review. Really helpful feedback and a good endorsement of making the training work for the group. Hope you work with you again.

Rated 5 out of 5 stars

Great Course

Great Course, uniquely designed for our individual needs. Ran on time and to schedule, very important due to all of our delegates attending after one job and going onto a further job in the evenings. Kept a very mixed audience's attention throughout. A highly skilled Tutor with a great deal of knowledge, evident throughout all 4 Courses we have hosted together over the last 2 days. Would highly recommend the Course, Tutor and NEAS. We will definitely be running more courses together in the future.

October 31, 2018
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thanks Carol, really helpful and thoughtful feedback. Look forward to working with you again soon.

Rated 5 out of 5 stars

Half day training course

The half day training course was excellent, gained so much invaluable knowledge in such a short period of time.

October 31, 2018
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thanks Ross, glad you found the training valuable.

Rated 5 out of 5 stars

Bespoke half-day course

Booked a bespoke half-day first aid course. NEAS came to our office to give the training and were happy to amend the course to be most relevant to the most likely situations we would face in our line of work. The trainer was professional, knowledgeable and engaging and we managed to cover a lot of ground in a relatively short space of time.

October 31, 2018
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thanks for booking with us Beth - much appreciated, hope to work with you again soon.

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