North East Ambulance Service - First Aid Training Reviews 216

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, supportive approach, and ability to make learning engaging and easy to understand. Many people highlight the trainers' friendly demeanor, patience, and willingness to go the extra mile to ensure everyone grasps the material. The user experience is frequently described as positive, with consumers appreciating the well-paced sessions, practical elements, and the overall enjoyable atmosphere created during training. However, some people were dissatisfied with certain aspects, mentioning concerns about comments made by staff that caused offense. Additionally, a few reviewers expressed the opinion that the company is not a good employer, alleging that it treats employees poorly.

What people talk about most

Staff

Consumers find staff to be positive. Many reviewers praise the instructors for their experience, knowledge,... See more

User experience

People report positive experiences with the user experience. Reviewers found the courses informative,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The instructor that we had was really good. Put people at ease straight away. Encouraged the quiet ones to participate ( me ) . He was really good at explaining things in a way that was easy to unders... See more

Company replied

Rated 5 out of 5 stars

The 2 day refresher sessions were very informative, just about the right amount of time and pace, practical's were a good way of getting involved and hands on experience. Questionnaires helped to rea... See more

Rated 5 out of 5 stars

Pete and Pete were both incredibly knowledgeable. Everything was explained simply and clearly with plenty of time for practice. The trainers were supportive, friendly and helpful, making sure the whol... See more

Company replied

Rated 5 out of 5 stars

Pete our trainer was brilliant. Responded to questions very well and was able to support learners to pass the First Aid course. Training building at Team Valley had brilliant facilities. Would highly... See more

Company replied


Company details

  1. Educational Institution
  2. Coaching Center
  3. First Aid Station

Written by the company

The North East Ambulance Service provides award-winning, paramedic-led, First Aid, Health & Safety and Trauma Training courses. Since 2012, we have trained more than 22,000 delegates from over 1,400 businesses and organisations. The money that we raise through training and event cover is reinvested back into our ambulances and crews. Given the challenging environment we operate in, we massively appreciate the support we receive from our customers. Choosing us as your training provider really does make a difference and enables us to invest more into patient care.

First Aid Training with North East Ambulance Service

Written by the company

Thank you
The money that we raise through training is reinvested back into our ambulances and crews. In the last complete financial year (2017/8) we contributed to the provision of: • a fully equipped rapid response vehicle • a paramedic • an ambulance care assistant • a call handler in our operations centre, and • a dispatch officer in our operations centre. Thank you to all our customers! Choosing us as your training provider really does make a difference and enables us to invest more into patient care. Please visit our website, where you can find more information and book courses: www.firstaidneas.co.uk

Contact info

4.9

Excellent

TrustScore 5 out of 5

216 reviews

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Rated 5 out of 5 stars

Amazing course, amazing instructor

This was an amazing opportunity to learn first aid from an experienced paramedic who conveyed the material in an easy to learn manner. I really feel I can use what I have been taught if a situation were to arise until paramedics could arrive on scene. Thank you Malcolm!

February 25, 2022
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you so so much!

Rated 5 out of 5 stars

Excellent training, preparation and delivery thank you.

The fact that NEAS were able to deliver this training on site was great for us as it saved a lot of travel and preparation time.
Trainer was great, patient, knowledgeable, professional and friendly.
Cost was most effective too.
Administration before and after was excellent
Would definitely recommend this training to others
Thank you!

January 27, 2022
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you so much!

Rated 5 out of 5 stars

Why use any other provider ?

I regret that my previous first aid training was not with The NEAS NHS Foundation Trust @ the team Valley branch. What a fantastic experience. The reception was very professional yet friendly. Because the trainer (Malcolm Leech) had many years of on-the-job experience, this made the course practically fun and a lot easier to imbibe. As for cleanliness, I shall give the cleaning team a 10 star. I have never been to a place as clean. Too clean! So, thank you to the entire team for making the experience truly beautiful. I shall be back!

December 16, 2021
Unprompted review
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Reply from North East Ambulance Service - First Aid Training

Thank you very much!

Rated 5 out of 5 stars

As a recently retired GP I thought I…

As a recently retired GP I thought I would do this course just to support my sports and outdoor activities certification. More of the same I thought…..
BUT, I thoroughly enjoyed the course, learned and revised practical skills and came away feeling it had been well worth the money.
The instructor was excellent, a former combat medic turned paramedic. The manner and timing with which information was presented was spot-on, and the practical skills sessions well run, with important feedback.
There is no doubt in my mind that I am a better first-aider after going on this course, and would highly recommend it to anyone who wants to update their skill-set.

December 9, 2021
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you very much for this wonderful feedback.

Rated 5 out of 5 stars

Yearly update for place of work

Yearly update for our place of work. Always very good trainers with great in depth knowledge. Very professional.

November 24, 2021
Unprompted review
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Reply from North East Ambulance Service - First Aid Training

Thank you very much! :)

Rated 5 out of 5 stars

Brilliant training

Brilliant training - very informative and interesting to know.

Highly recommend to anyone who is gaining a defibrillator.

October 11, 2021
Unprompted review
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Reply from North East Ambulance Service - First Aid Training

Thank you very much!

Rated 5 out of 5 stars

Great training

Pete was a great trainer, happy to answer questions and went through things thoroughly. The facility was new and modern.

October 6, 2021
Unprompted review
Rated 5 out of 5 stars

Thank you for our First Aid training…

Thank you for our First Aid training today, Monday 6th September. It was informative, interesting and time went very quickly. Thank you, Pete for bringing us up to date.

September 6, 2021
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you very much Caroline.

Rated 5 out of 5 stars

Excellent First Aid At Work Refresher

Excellent . I chose NEAS because I wanted to be sure that the tutor was an experienced paramedic I was not disappointed the tutor was really good, the course was very interesting and I would HIGHLY recommend NEAS thank you

August 14, 2021
Unprompted review
Rated 5 out of 5 stars

The first aid course was excellent

The first aid course was excellent and presented perfectly by an experienced paramedic who explained anything we were not sure about with confidence i felt that his experience gave me more confidence in doing any first aid i may be required to do

July 27, 2021
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you very much :)

Rated 5 out of 5 stars

Attended a defibrillator training…

Attended a defibrillator training session earlier today. The paramedic was very knowledgeable and mixed real life experiences into the training session which helped with the overall learning. Here's hoping I never have to use what I learned today.

July 21, 2021
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you Emma.

Rated 5 out of 5 stars

I've been a first aider for 20 plus…

I've been a first aider for 20 plus years and this was the best first aid course I've been on. The paramedic who facilitated the course provided us with text book knowledge and then examples of situations where that may not work and what else could be done. Very knowledgeable, areas of first aid I have had a hard time remembering now all make sense.

June 24, 2021
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you so much.

Rated 5 out of 5 stars

MHFA Training

Honest and real trainer's who gave real life experiences throughout the training course. Usually training courses can feel a bit like death by PowerPoint, but Andy and Tony were enthusiastic and engaging throughout the 2 days.

June 9, 2021
Unprompted review
Rated 5 out of 5 stars

Informative, straightforward, hands-on.

Informative, straightforward, hands-on.
Instructors were absolutely great, really made it feel interesting and engaging. Gave plenty of practical time to everything that needed it, explained in greater depth where relevant and when asked for. Always kept it understandable for everyone.
Can't be helped that practical stuff was a tiny bit restricted with Covid regulations, so no issues at all really.

June 3, 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommend.

Enjoyed the 3 days I spent doing the first aid course. The tutor Pete had excellent knowledge and answered every question asked of him.
Highly recommend it.

May 10, 2021
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you Chris

Rated 5 out of 5 stars

Great course

Great course, delivered really well. Felt comfortable throughout and not pressured at all. Highly recommend to anyone.

April 26, 2021
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thanks Angela, really appreciate you taking time out to leave us a review :)

Rated 5 out of 5 stars

A very good requalification course…

A very good requalification course covering a wide range of topics with additional detail when required or requested in a safe and friendly environment.

April 19, 2021
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you Robert, we really appreciate it.

Rated 5 out of 5 stars

Fantastic and comprehensive

Absolutely fantastic and comprehensive training with Pete. I've completed a number of first aid training programmes in the past but this was by far the best.
Repeated discussions and (covid safe) practice for CPR etc which was really helpful in consolidating what we had learnt. Plenty of real-life examples, media clips to demonstrate and a well taught training programme.

April 15, 2021
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

This you very much Lizzie

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