North East Ambulance Service - First Aid Training Reviews 216

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, supportive approach, and ability to make learning engaging and easy to understand. Many people highlight the trainers' friendly demeanor, patience, and willingness to go the extra mile to ensure everyone grasps the material. The user experience is frequently described as positive, with consumers appreciating the well-paced sessions, practical elements, and the overall enjoyable atmosphere created during training. However, some people were dissatisfied with certain aspects, mentioning concerns about comments made by staff that caused offense. Additionally, a few reviewers expressed the opinion that the company is not a good employer, alleging that it treats employees poorly.

What people talk about most

Staff

Consumers find staff to be positive. Many reviewers praise the instructors for their experience, knowledge,... See more

User experience

People report positive experiences with the user experience. Reviewers found the courses informative,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The instructor that we had was really good. Put people at ease straight away. Encouraged the quiet ones to participate ( me ) . He was really good at explaining things in a way that was easy to unders... See more

Company replied

Rated 5 out of 5 stars

The 2 day refresher sessions were very informative, just about the right amount of time and pace, practical's were a good way of getting involved and hands on experience. Questionnaires helped to rea... See more

Rated 5 out of 5 stars

Pete and Pete were both incredibly knowledgeable. Everything was explained simply and clearly with plenty of time for practice. The trainers were supportive, friendly and helpful, making sure the whol... See more

Company replied

Rated 5 out of 5 stars

Pete our trainer was brilliant. Responded to questions very well and was able to support learners to pass the First Aid course. Training building at Team Valley had brilliant facilities. Would highly... See more

Company replied


Company details

  1. Educational Institution
  2. Coaching Center
  3. First Aid Station

Written by the company

The North East Ambulance Service provides award-winning, paramedic-led, First Aid, Health & Safety and Trauma Training courses. Since 2012, we have trained more than 22,000 delegates from over 1,400 businesses and organisations. The money that we raise through training and event cover is reinvested back into our ambulances and crews. Given the challenging environment we operate in, we massively appreciate the support we receive from our customers. Choosing us as your training provider really does make a difference and enables us to invest more into patient care.

First Aid Training with North East Ambulance Service

Written by the company

Thank you
The money that we raise through training is reinvested back into our ambulances and crews. In the last complete financial year (2017/8) we contributed to the provision of: • a fully equipped rapid response vehicle • a paramedic • an ambulance care assistant • a call handler in our operations centre, and • a dispatch officer in our operations centre. Thank you to all our customers! Choosing us as your training provider really does make a difference and enables us to invest more into patient care. Please visit our website, where you can find more information and book courses: www.firstaidneas.co.uk

Contact info

4.9

Excellent

TrustScore 5 out of 5

216 reviews

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Rated 5 out of 5 stars

Very good presentation

Very good presentation, the teacher kept us engaged in the subject matter and had a approachable manner to which many questions were asked and answered. He also kept the presentation light and amusing in the right places.

September 21, 2022
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Than you so much Steve!

Rated 5 out of 5 stars

Excellent Training

Very well delivered course in a great environment.

September 15, 2022
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you very much Alan!

Rated 5 out of 5 stars

Excellent training

The trainer was very knowledgeable, friendly and set the training at a good pace. I would highly recommend their training sessions.

August 8, 2022
Unprompted review
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Reply from North East Ambulance Service - First Aid Training

Thank you very much Jane!

Rated 5 out of 5 stars

NEAS First Aid & Defibrillator Training

Highly recommend NEAS to deliver First Aid and Defibrillator training.
Our entire team left feeling confident and had every question answered.

July 25, 2022
Unprompted review
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Reply from North East Ambulance Service - First Aid Training

Thank you very much David.

Rated 5 out of 5 stars

I've been using NEAS first aid training…

I've been using NEAS first aid training for my team for over 5 years. Quality customer service, training is easy to set-up and delivered to a great standard.

July 11, 2022
Unprompted review
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Reply from North East Ambulance Service - First Aid Training

Thank you so much Harpreet!

Rated 5 out of 5 stars

First Aid Refresher

The course was ran very well by Andy. nice and clear throughout the 2 days and nothing was to much.

July 4, 2022
Unprompted review
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Reply from North East Ambulance Service - First Aid Training

Fantastic! Thank you for joining us!

Rated 5 out of 5 stars

Feedback

Feedback
It was really useful.
I learned how to deal with the accidents.

In general,
The First Aid training was one of the best trainings in safety trainings in the work.

Thank you very much for the presenter (NHS) and Newcastle University

June 19, 2022
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you so much Aminah :)

Rated 5 out of 5 stars

Great course.

Great 3 day first aid course at Team Valley, all aspects explained in an easy to understand format. Tony the tutor was friendly and knowledgeable.

June 16, 2022
Unprompted review
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Reply from North East Ambulance Service - First Aid Training

Thanks so much! I will pass this on to Tony.

Rated 5 out of 5 stars

The workshop was really interesting

The workshop was really interesting. We learned a lot about first aid in different area. we practically applied some activities like CPR.I am really happy from this workshop and the trainer was really professional and helpful.

June 15, 2022
Unprompted review
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Reply from North East Ambulance Service - First Aid Training

Thank you so much Sara

Rated 5 out of 5 stars

Our trainer Andy was fantastic

Our trainer Andy was fantastic. Really engaging and he made sure we all practised. I'm very sorry that our organisation didn't book any refreshments for him / us, as he was leading all day and didn't even get a free cup of tea from the Uni, how abysmal!

June 10, 2022
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thanks Diana we are really glad you enjoyed the course.

Rated 5 out of 5 stars

Really enjoyed the course

Really enjoyed the course and felt like I got a lot out of it. I attended a one day course on Emergency First Aid at Work. It was clear the instructor, Malcolm, was very knowledgeable, he explained everything in detail, using the slides and videos only to supplement what he was saying. He was very engaging and delivered the course with the right balance of light-heartedness and seriousness. I also really liked that he explained/emphasised the importance of teamwork and just doing your best in a situation that requires first aid.
I couldn't recommend him/the course enough.

May 27, 2022
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you so much Tonia this is great! glad you came on the course with such short notice... enjoy the other 4 days in June.

Rated 5 out of 5 stars

One day emergency first aid course

Earlier this week I attended my first ever Emergency first aid course at the training centre at The Team Valley. The trainer was paramedic Malcom Leech. He was fantastic. Very professional and knowledgeable and also very pleasant and witty. Great course. Would highly recommend.

April 30, 2022
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you very much for this review. We really appreciate it :)

Rated 5 out of 5 stars

I found the course extremely informative and useful.

I found the course extremely enjoyable, informative and useful. It was a 1 to 1 course, superbly delivered by a first class instructor.

April 21, 2022
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you so much Dr Moran your words mean a lot to us.

Luke

Rated 5 out of 5 stars

Training was delivered excellently

Training was delivered excellently. Learned a lot and feel more confident as a result of the training.

April 11, 2022
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you very much Paul. See you again soon!

Rated 5 out of 5 stars

Informative

Informative, relaxed and friendly training received at our dental practice. Refreshing experience compared to other providers in the past. We will definitely using them for future CPR and BLS training.

March 24, 2022
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you so much!

Rated 5 out of 5 stars

First Aid at work

I had refresher First Aid at work training.
This provided useful updates and time for me to think about the processes involved.

March 22, 2022
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you so much :)

Rated 5 out of 5 stars

Great experience

By far, the best training I have ever been. Tony and Andy have amazing delivery skills and were able to create a friendly atmosphere where we felt comfortable asking questions. The subjects that we tackled were properly explained, good resources and the classroom was nice and cozy. Strongly recommend this training!

March 10, 2022
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you very much!

Rated 5 out of 5 stars

First Aid at Work Level 3 excellent tutors

The tutors were professional. They demonstrated and taught us how to perform First Aid professionally in those three days for the course of First Aid at Work level e I would recommend NEAS NHS

March 5, 2022
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you very very much :)

Rated 5 out of 5 stars

100% recommend this provider for 1st aid course.

The course was delivered by paramedics and was really well structured and presented. The why as well as what to do was really helpful. 100% recommend this provider for 1st aid course.

March 4, 2022
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you Lisa.

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