The instructor that we had was really good. Put people at ease straight away. Encouraged the quiet ones to participate ( me ) . He was really good at explaining things in a way that was easy to unders... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The 2 day refresher sessions were very informative, just about the right amount of time and pace, practical's were a good way of getting involved and hands on experience. Questionnaires helped to rea... See more
Pete and Pete were both incredibly knowledgeable. Everything was explained simply and clearly with plenty of time for practice. The trainers were supportive, friendly and helpful, making sure the whol... See more
Company replied
Pete our trainer was brilliant. Responded to questions very well and was able to support learners to pass the First Aid course. Training building at Team Valley had brilliant facilities. Would highly... See more
Company replied
Company details
Written by the company
The North East Ambulance Service provides award-winning, paramedic-led, First Aid, Health & Safety and Trauma Training courses. Since 2012, we have trained more than 22,000 delegates from over 1,400 businesses and organisations. The money that we raise through training and event cover is reinvested back into our ambulances and crews. Given the challenging environment we operate in, we massively appreciate the support we receive from our customers. Choosing us as your training provider really does make a difference and enables us to invest more into patient care.
First Aid Training with North East Ambulance Service
Written by the company
- Thank you
- The money that we raise through training is reinvested back into our ambulances and crews. In the last complete financial year (2017/8) we contributed to the provision of: • a fully equipped rapid response vehicle • a paramedic • an ambulance care assistant • a call handler in our operations centre, and • a dispatch officer in our operations centre. Thank you to all our customers! Choosing us as your training provider really does make a difference and enables us to invest more into patient care. Please visit our website, where you can find more information and book courses: www.firstaidneas.co.uk
Contact info
North East Ambulance Service Education Centre, NE11 0PJ, Gateshead, United Kingdom
- 0300 777 2717
- commercialtraining@neas.nhs.uk
- firstaidneas.co.uk
Great Course
Phil our instructor was great and explained thing very well
February 3, 2023
Unprompted review
Reply from North East Ambulance Service - First Aid Training
Thank you so much!
Really knowledgeable trainer and an…
Really knowledgeable trainer and an enjoyable course.
February 1, 2023
Unprompted review
Reply from North East Ambulance Service - First Aid Training
Thank you
The trainer Andy Taylor is amazing!
The trainer Andy Taylor is amazing!
He is very knowledegeable and easy to talk to. Although this is a very serious subject he still makes it fun while getting the point across.
Our full team enjoyed the training sessions.
February 1, 2023
Unprompted review
Reply from North East Ambulance Service - First Aid Training
Thank you very much!
A very comprehensive informed refresher course on CPR medical emergencies
A very comprehensive informed refresher course of CPR and medical emergencies. This was delivered by a very experienced trainer who gave excellent guidance and advice on how to handle various medical emergencies. I am grateful of the experience and feel more confident should a medical emergency occur.
January 16, 2023
Unprompted review
Reply from North East Ambulance Service - First Aid Training
Thank you very much!
Malcolm was a fab trainer
Malcolm was a fab trainer, session was relaxed and informative, I find I take more information onboard in this format than being spoken at.
January 17, 2023
Unprompted review
Reply from North East Ambulance Service - First Aid Training
I will let him know, thanks very much!
trainers took time and explained…
trainers took time and explained everything. lots of experience and examples given. enjoyed the group work as able to share experiences. feel like the knowledge will be so valuable within my role and i would be very interested in more courses.
January 17, 2023
Unprompted review
Reply from North East Ambulance Service - First Aid Training
Thank you very much Julia
Good quality training
Good quality training, delivered well, as always
December 14, 2022
Unprompted review
Reply from North East Ambulance Service - First Aid Training
Thank you Nathan!
Great BLS and AED course!
Really interactive and practical session. Great real life examples and sensible adaptations.
December 14, 2022
Unprompted review
Reply from North East Ambulance Service - First Aid Training
Thank you Antonia
Best CPR training i have had
i think it made a real difference that the trainer incorporated their working cases as it kept it interesting.
Basic statistic were really good to hear.
Trainer was fantastic, engaging and came across as just a friendly person with lots of experience.
I have been trained by secondary care for 12 years and this is the best CPR training I have had.
December 14, 2022
Unprompted review
Reply from North East Ambulance Service - First Aid Training
Thank you so much Rachel!
Excellent first aid course
The first aid course was excellent .
Very well presented and easy to follow.
I felt comfortable throughout the whole day . Would recommend to anyone wanting to complete this course .
December 12, 2022
Unprompted review
Reply from North East Ambulance Service - First Aid Training
Thank you so much Leanne
Reply from North East Ambulance Service - First Aid Training
Thank you !
This service needs more training in how…
This service needs more training in how to talk to people. What a disgusting bunch of people who think they have the right to slag the public off like they do. The world does not revolve around the ambulance service. The staff are horrible and untrustworthy. They don't have any time for the people who they are supposed to help they just want praised up and to be noticed. They are disgusting the way that they go on and on to people.
September 4, 2022
Unprompted review
Reply from North East Ambulance Service - First Aid Training
Morning A,
The review site is purely for our First Aid Training Service not the organisation as a whole. I am sorry to see you are so frustrated with the ambulance service. I would recommend following this link if you wish to complain https://www.neas.nhs.uk/patient-info/patient-feedback/complaints,-compliments-and-comments.aspx
As previously stated, this site is intended to showcase our first aid training to the public. We have over 100 reviews all 5* which has taken us 4 years to reach this milestone. This is the first 1* review we have ever had and I believe it is not even anything to do with our product offering.
Thanks for reaching out, hopefully I have guided you to the correct place now.
Luke
Informative and Interactive
The First Aid training provided by NEAS was excellent. Informative and interactive, delivered at a good pace.
November 29, 2022
Unprompted review
Reply from North East Ambulance Service - First Aid Training
Thank you very much Carly
Brilliant First Aid Training
The training was clear and concise with plenty of opportunities for practical learning. The staff were very friendly and welcoming, and the facility was excellent.
November 23, 2022
Unprompted review
Reply from North East Ambulance Service - First Aid Training
Thank you Brendan
fun interactive informative course
It was a fun interactive informative course, which will help me feel confident in any future decisions I may take when preforming first aid. The teacher was happy to answer any questions we had and was very passionate
November 7, 2022
Unprompted review
Reply from North East Ambulance Service - First Aid Training
Thank you so much!
Great service by experienced staff
Great service by experienced staff. Andy has been to our Dental Practice a couple of times, and would definately invite back again next year.
Highly recommended
October 20, 2022
Unprompted review
Reply from North East Ambulance Service - First Aid Training
Thank you so much Jayne.
1st Aid at work refresher course
A well run informative course that used learners experiences to maximise learning. Lots of time used for practical hands on sessions.
September 29, 2022
Unprompted review
Reply from North East Ambulance Service - First Aid Training
Thank you so much!
The 2-day refresher course was excellent
The 2-day refresher course was excellent. Right pace and right mix of practical and theory.
I feel the courses should ALWAYS be ran by paramedics as they bring such an abundance of knowledge with them through hands on experience which aids the learning.
I have attended this course with another provider many years ago and would recommend NEAS as best in class.
My only feedback would be on the wording of the theory exam papers. These were written by the third party company who now own the testing (NOT the NEAS) - wording not great and on some questions confusing. Not saying this as a bad loser as I passed the course flying colors 😊but truly atrocious wording of the exam questions.
October 13, 2022
Unprompted review
Reply from North East Ambulance Service - First Aid Training
Thank you so much!
Succinct and easy to follow
Felt succinct and easy to follow, Tony was great and I left feeling much more confident.
October 12, 2022
Unprompted review
Reply from North East Ambulance Service - First Aid Training
Thank you!
AED and CPR training session
At Holy Trinity with St. Mark Church,Stockton, we took up NEAS offer for the free training session for CPR and AED use.This was held on the 22/09/22.
Alex Mason was our trainer. She was excellent. She was approachable, engaging and answered all the groups questions and made us feel relaxed.We feel more confident now if we have to use the AED and perform CPR.
Thank you ,Mark and Kathryn Kennedy
September 22, 2022
Unprompted review
Reply from North East Ambulance Service - First Aid Training
Thank you so much Mark!
It was a pleasure working alongside you to see the full process through,
Kindest Regards
Luke
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