North East Ambulance Service - First Aid Training Reviews 216

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, supportive approach, and ability to make learning engaging and easy to understand. Many people highlight the trainers' friendly demeanor, patience, and willingness to go the extra mile to ensure everyone grasps the material. The user experience is frequently described as positive, with consumers appreciating the well-paced sessions, practical elements, and the overall enjoyable atmosphere created during training. However, some people were dissatisfied with certain aspects, mentioning concerns about comments made by staff that caused offense. Additionally, a few reviewers expressed the opinion that the company is not a good employer, alleging that it treats employees poorly.

What people talk about most

Staff

Consumers find staff to be positive. Many reviewers praise the instructors for their experience, knowledge,... See more

User experience

People report positive experiences with the user experience. Reviewers found the courses informative,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The instructor that we had was really good. Put people at ease straight away. Encouraged the quiet ones to participate ( me ) . He was really good at explaining things in a way that was easy to unders... See more

Company replied

Rated 5 out of 5 stars

The 2 day refresher sessions were very informative, just about the right amount of time and pace, practical's were a good way of getting involved and hands on experience. Questionnaires helped to rea... See more

Rated 5 out of 5 stars

Pete and Pete were both incredibly knowledgeable. Everything was explained simply and clearly with plenty of time for practice. The trainers were supportive, friendly and helpful, making sure the whol... See more

Company replied

Rated 5 out of 5 stars

Pete our trainer was brilliant. Responded to questions very well and was able to support learners to pass the First Aid course. Training building at Team Valley had brilliant facilities. Would highly... See more

Company replied


Company details

  1. Educational Institution
  2. Coaching Center
  3. First Aid Station

Written by the company

The North East Ambulance Service provides award-winning, paramedic-led, First Aid, Health & Safety and Trauma Training courses. Since 2012, we have trained more than 22,000 delegates from over 1,400 businesses and organisations. The money that we raise through training and event cover is reinvested back into our ambulances and crews. Given the challenging environment we operate in, we massively appreciate the support we receive from our customers. Choosing us as your training provider really does make a difference and enables us to invest more into patient care.

First Aid Training with North East Ambulance Service

Written by the company

Thank you
The money that we raise through training is reinvested back into our ambulances and crews. In the last complete financial year (2017/8) we contributed to the provision of: • a fully equipped rapid response vehicle • a paramedic • an ambulance care assistant • a call handler in our operations centre, and • a dispatch officer in our operations centre. Thank you to all our customers! Choosing us as your training provider really does make a difference and enables us to invest more into patient care. Please visit our website, where you can find more information and book courses: www.firstaidneas.co.uk

Contact info

4.9

Excellent

TrustScore 5 out of 5

216 reviews

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Rated 4 out of 5 stars

Relevant and knowledgeable speaker

The speaker spoke a little fast for our non clinical staff but the content was great and covered what we needed to know. He had a great deal of knowledge and experience to pass on.

June 21, 2023
Unprompted review
Rated 5 out of 5 stars

A safe space to talk about mental…

A safe space to talk about mental health first aid. Great, approachable trainers with lots of experience.
Lots of chat which helps see things from other people perspectives. Good to share and listen to others

May 22, 2023
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you so much Rachel

Rated 5 out of 5 stars

3 day course…really enjoyed it.

The course was very relevant to what I needed. I was made to feel very comfortable and confident to answer and ask questions.
We were giving time to talk and share our own experiences.

May 15, 2023
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you very much Sarah.

Rated 5 out of 5 stars

Really useful course the man who…

Really useful course the man who delivered it was friendly and answered all my questions In A way I fully understood, it’s definitely made me more confident with the child in question

April 24, 2023
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you so much Lynne

Rated 5 out of 5 stars

The instructor was very clear and…

The instructor was very clear and approachable and hands on experience was great for learning

April 18, 2023
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you Denise

Rated 4 out of 5 stars

instructor was great and course was…

instructor was great and course was overall enjoyable, just would've preferred more practical but theory and practical's were decently balanced.

April 17, 2023
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you Kieron, glad you enjoyed the course.

Rated 5 out of 5 stars

Really good and useful

Well structured and communicated, nice balance of practical and theoretical material. Informative and practical, delivered by people who really know there stuff.

March 20, 2023
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you very much

Rated 5 out of 5 stars

Excellent training

Excellent professional training, thank you Brad!

March 13, 2023
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you!

Rated 5 out of 5 stars

First Aid at Work - NEAS

Really great trainer, very engaging and made information easy to understand and take in.

March 13, 2023
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you very much!

Rated 5 out of 5 stars

Beata

It’s was great, very clear and the first aid instructor was very knowledgeable. Nice experience overall, really enjoyed it.

March 13, 2023
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thanks so much!

Rated 5 out of 5 stars

It was absolutely Brilliant

It was absolutely Brilliant. Really enjoyed it to the Full. Will Recommend it to Colleagues etc.

February 23, 2023
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you so much John.

Rated 5 out of 5 stars

Useful and specific training

Useful, relevant training that was tailored to the environment in which it was delivered. Thank you!

February 17, 2023
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you very much!

Rated 5 out of 5 stars

The CPR session was an excellent…

The CPR session was an excellent update. Practice sessions were good to get 'hands on' and real time feedback with the ipads was helpful
The delivery was pitched just right for a wide range of professionals and was very interactive and engaging.

February 8, 2023
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

So glad you enjoyed it!

Rated 5 out of 5 stars

Brad was great

Brad was great
I had 1 to 1 session today, which was great
Brad is friendly and very knowledgeable. I was pleased with the BLS course

February 16, 2023
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you so much, I will let Brad know!

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