First Charter Bus Rental - Skokie Reviews 107

TrustScore 4.5 out of 5

4.7

5701 Oakton Street, 60077-2630 Skokie, IL, US


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Rated 3 out of 5 stars

We had 2 buses. One on time- no issues. Personable driver.. 2nd bus 30 minutes late- No call- waiting at the wrong address. Arrived late for play- Cast kind enough to delay start of dress rehearsa... See more

Rated 5 out of 5 stars

Wonderful service! Easy to schedule, was on time, kind bus driver, and clean bus. Diane was lovely and accommodating to our needs for transportation. We'll reach out for future transportation servi... See more

Rated 5 out of 5 stars

Everyone I had spoke with was very professional. Very pleasant and efficient. The bus drivers were awesome! Very helpful., friendly , and professional. Thank you to all. I will definitely use this com... See more

Rated 5 out of 5 stars

The reservation process was easy and the bus driver was on time and very friendly.


Company details

  1. Bus and Coach Company
  2. Bus Charter

About First Charter Bus Rental - Skokie

Written by the company

Think Yellow for your next event.

From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.

First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.

The best buses

Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.

The best drivers

Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.

The best customer service

First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.

*Location prices vary. Minimum trip time and other restrictions may apply.

Your Event
Let's Plan
Get a Quote
Contact Us

Contact info

  • 5701 Oakton Street, 60077-2630, Skokie, IL, United States

  • 800-204-4362

4.7

Excellent

TrustScore 4.5 out of 5

107 reviews

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Rated 3 out of 5 stars

Good phone service, one good driver, and one unsatisfactory driver

We had two recent bus rentals on days that were back to back. Our first day's rental went very smoothly and we were very happy with our service and driver. Our second day's rental (different driver) did not go smoothly as our bus arrived 50 minutes late and the driver appeared to have difficulty navigating the trip. As I was calling the day-of contact phone number to report that our bus was late, I received a short text from the driver stating that the bus would be late but unfortunately the ETA was not an actual time and I had difficulty with any further communication via text. I was able to get some answers and updates from the operator via phone, but it took a series of multiple back and forth phone calls. Everyone I spoke with over the phone (from booking to day-of service) was very helpful, but unfortunately the difficulties with our driver on our second rental day was a big issue for us.

October 19, 2021
Rated 4 out of 5 stars

Great experience!

The driver was on time, followed the itinerary perfectly and drove safely. The only piece of feedback would be that we had to wait about half an hour in the bus and he shut off the AC. It was a hot day and we ended up ending our trip early and waiting outside the bus.

September 8, 2021
Rated 5 out of 5 stars

Every step of the experience with…

Every step of the experience with Student First was handled with professional, polite and efficient care. Nicole went out of her way to provide service for my students to attend an important event. Both drivers showed a demeanor of concern for the welfare of our group. The buses arrived on time, were clean, and put safety first.

March 7, 2020
Unprompted review
Rated 5 out of 5 stars

Our driver

Our driver, Eric, was on time and drove well throughout the day. We had several stops and he was always where/when we needed him to be.

March 5, 2020
Unprompted review

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