Will assisted me with starting up my business a few weeks ago. He was awesome. Thanks for such good service and representing a wonderful company. Keep up the good work. If I need anymore help from thi... See more
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I called and spoke with Courtney Schneider about the first steps and starting a business in the state of Ohio. Courtney was kind and polite and very well spoken and knew the material. I understand now... See more
Company replied
Hey helped me reinstate my business after several years of missing my annual reports. Their customer service is top notch and very helpful in explaining how this happened. They got everything taken ca... See more
Company replied
Using Firstep Business Solutions for my business registration was easy and efficient!! Their Customer Service is amazing and I am thrilled to be a client. They are very knowledgeable and concise. The... See more
Company replied
4.6
Excellent
70 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 month
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Hey helped me reinstate my business…
Hey helped me reinstate my business after several years of missing my annual reports. Their customer service is top notch and very helpful in explaining how this happened. They got everything taken care of quickly so I could get back to work.
May 20, 2026
Unprompted review
Reply from Firstepbusiness
Thank you for sharing your experience! We’re so glad our team could help get your business reinstated and make the process easier to understand along the way.
Annual report deadlines can be easy to miss, and unfortunately, falling behind on required filings can sometimes result in a business losing its active status. That’s one of the reasons we’re passionate about helping business owners manage their paperwork and stay on top of future filing deadlines.
Most importantly, we’re happy we could get everything taken care of quickly so you could get back to what matters — running your business. Thank you for trusting Firstep to help!
The customer service is top notch
The customer service is top notch. They might not have been able to answer my call right away, but they got back to me in a timely manner with answers to all of my questions. Thanks.
June 15, 2026
Unprompted review
Reply from Firstepbusiness
Thank you for the kind review! We're glad we were able to get back to you quickly and provide the answers you needed.
While we may occasionally be assisting other customers when a call comes in, our goal is always to respond as promptly as possible and make sure every question is addressed thoroughly. Providing knowledgeable, responsive customer service is something our team takes great pride in.
We appreciate your trust in us and look forward to continuing to support your business!
Reply from Firstepbusiness
Thank you for the five-star review! We truly appreciate your support and are grateful for the opportunity to assist your business.
Our team works hard to provide responsive service, helpful guidance, and tools that make managing a business easier, so it's wonderful to hear that your experience reflected that commitment.
Thank you again for choosing us, and we look forward to continuing to support your business!
Quick service
Quick service, received my documents quickly. Offers a lot of add ons
May 7, 2026
Unprompted review
Reply from Firstepbusiness
Thank you for taking the time to leave a review! We're glad you had a smooth experience and received your documents quickly.
Our goal is to provide more than just filing services by giving business owners access to tools that can help them grow and manage their businesses more effectively. In addition to filings, many customers take advantage of features such as website creation, CRM and customer management tools, payment processing, and other business resources designed to keep everything in one place.
We appreciate the opportunity to support your business and look forward to continuing to help as you grow!
Thank you so much for helping me with…
Thank you so much for helping me with this process! Who knew there were so many things that needed to be done to start my business?!
May 29, 2026
Unprompted review
Reply from Firstepbusiness
Thank you for your kind words! Starting a business comes with a lot of moving pieces, and many new business owners are surprised by just how much there is to learn and set up along the way.
We're so glad our team could help guide you through the process and make it a little less overwhelming. Our goal is to simplify the paperwork, answer questions, and provide the tools and support entrepreneurs need to get their businesses off to a strong start.
Congratulations on your new business, and thank you for allowing us to be part of the journey!
Easy peasy
I was looking at a couple places to help me for my new concrete business, as I have no clue what I'm doing. I found them and they made it completely effortless! The website and also the way to control everyone on one platform was an added bonus! Thank you for making it easy for an old guy!
May 18, 2026
Unprompted review
Reply from Firstepbusiness
Thank you for the wonderful review! Starting a new business can feel overwhelming, especially when you're trying to figure everything out for the first time, so we're thrilled to hear that our team was able to make the process simple and stress-free.
We're also glad you're enjoying having everything in one place. From business filings to managing day-to-day operations through the platform, our goal is to give business owners the tools and support they need to focus on growing their business.
Congratulations on your new concrete business, and thank you for trusting us to be part of your journey. We're excited to continue supporting your success!
Wow what a great service!
Wow what a great service! They helped me start my business and trained me on their CRM platform. I feel like I have every tool that I need to make my business a success. Everyone I talked to is very responsive and friendly. I couldn’t recommend them enough!
May 14, 2026
Unprompted review
Reply from Firstepbusiness
Thank you so much for the kind words and for trusting our team to help you get your business started! We know launching a business can feel overwhelming, so we’re happy to hear that the onboarding process, support, and CRM training helped make things easier for you.
We’re excited to continue supporting you as your business grows and are glad you’re finding value in the tools and resources available through the platform. Our team truly appreciates your recommendation and looks forward to being part of your journey moving forward!
Great Service!
I was confused about how to get my new business up and running but they have made this simple, quick, and have a lot of features that have been very useful.
May 12, 2026
Unprompted review
Reply from Firstepbusiness
Thank you for the great review! We know starting a new business can feel confusing and overwhelming at first, so we’re thrilled to hear our team was able to make the process simple and quick for you. We’re also glad you’ve found the additional features and tools useful as you get your business up and running.
We truly appreciate your trust in us and look forward to continuing to support your business as it grows!
Great Customer service
Great Customer service! it’s so nice to have a real person on the phone especially when i have so many questions about my new business!
May 8, 2026
Unprompted review
Reply from Firstepbusiness
Thank you so much for your kind review! Starting a new business comes with a lot of questions, and we’re happy to hear our team was able to provide the personal support and guidance you needed. We believe having real people available to help makes all the difference, especially for new business owners navigating the process for the first time.
We truly appreciate your trust in us and look forward to continuing to support your business journey!
Friendly
Friendly, Great Information excited to continue to work with Chris
May 7, 2026
Unprompted review
Reply from Firstepbusiness
Thank you for the wonderful review! We’re so happy to hear you had a friendly and informative experience working with Chris. Our team is committed to providing helpful guidance and support every step of the way.
We appreciate your trust in us and are excited to continue working with you as well!
Chris has been leading me through the…
Chris has been leading me through the process. He is quite informative, while also learning about my business.
May 7, 2026
Unprompted review
Reply from Firstepbusiness
Thank you for your kind review! We’re so glad to hear that Chris has been able to guide you through the process while taking the time to learn about your business and your specific needs. Providing informative, personalized support is something our team takes great pride in.
We truly appreciate your trust in us and look forward to continuing to assist you along your business journey!
As a “one man shop” one is always busy
As a “one man shop” one is always busy. Staying current with paperwork is always a problem. These guys are fast simple and easy. Very happy with their service.
April 22, 2026
Unprompted review
Reply from Firstepbusiness
Thank you for your review! We know how challenging it can be for small business owners to juggle day-to-day operations while also keeping up with business paperwork and state filing deadlines. We’re so glad to hear our team was able to make the process fast, simple, and stress-free for you.
We truly appreciate your trust in our service and look forward to continuing to support your business!
BEWARE!
BEWARE! I was guided to the First Step website instead of the Vermont Secretary of State. I paid $165 too much for my LLC renewal and they auto renewed. I received no benefit from First Step. I am also bizarrely no longer listed as a business in the State of Vermont even though I paid the $200. THIS IS A SCAM.
April 21, 2026
Unprompted review
Reply from Firstepbusiness
We’re sorry to hear about your frustration and would genuinely like the opportunity to look into this further. Unfortunately, we are unable to identify your account based on this review, as no contact or business information was provided.
Firstep is an independent professional filing service and is not affiliated with the Vermont Secretary of State or any government agency. We assist business owners nationwide who prefer help with state filings, compliance reminders, and renewal services to help avoid missed deadlines or administrative dissolution. Our fees, renewal terms, and independent status are disclosed throughout our website, checkout process, and mailed notices.
We also take claims regarding business status very seriously. Based on the information provided, we have not been able to locate a matching Vermont auto-renewal account for the timeframe of this review, and we would appreciate the opportunity to investigate whether this matter may involve another filing provider or a separate state issue.
Please contact our support team directly with your business name and renewal details so we can review your account and assist further.
This was such a great experience
This was such a great experience. Great customer service. After I did a bunch of research about what to do, they walked me through setting up my business and showed me they have a ton of tools I didn’t even know about.
April 16, 2026
Unprompted review
Reply from Firstepbusiness
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our team. Starting and managing a business can feel overwhelming, especially with so much information online, so we’re glad we could help guide you through the process and introduce you to tools and services that make ongoing compliance and business management easier.
We truly appreciate you taking the time to share your experience and look forward to continuing to support your business journey!
Fraudulent Mail
They defrauded my wife's business. They lie, state the renewal is overdue, and that the fee is $200+$100 late fee. Renewal fees are $25. The state of Michigan has a known scam posting about this company on their LARA page. They are supposed to be reported for mail fraud if letters are received.
June 11, 2025
Unprompted review
This is a scam
This is a scam. They masquerade as a Secretary of State for LLC renewal site. Then tack on an extra $200 as their fee. I was duped. Be careful you don't do the same.
March 5, 2026
Unprompted review
I feel I was tricked into believing I…
I feel I was tricked into believing I was working with my state to renew my LLC. Firstep did pay my renewal fee of $18 for me, but charged me $175 for that service!!
July 15, 2025
Unprompted review
First.Llc
First.
Step to business is been a great inspiring program. Deborah Williams goes out of her way to help Make sure you have everything you need to get Your business started from your LLC to your business name logo and so much more. I will recommend her to anyone That needs help with getting their business on the right track.I Wish ms.deborah much success wtth her
program. Thank you so much for everything you did to help Lavish Creations get up and running.😊
May 7, 2024
Unprompted review
Well the process is taking longer than…
Well the process is taking longer than expected.
March 27, 2024
Reply from Firstepbusiness
We thank you for your feedback. Your order was submitted the business day following placement, but unfortunately, we have no control over the processing time for state approval.
Rest assured that the business has been filed, and as soon as it is approved, we will email you with instructions to download your confirmation documents.
My esperience was good filed my business my title: Foumder
My esperience was good filed my business
March 25, 2024
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