Website easily navigated. Good prices, not like in real life stored where they heavily overcharge
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Honestly just a trustworthy website with fast shipping and great prices!
Company replied
Very helpful, fast shipping and always has great discounts and offers.
Company replied
They offer great prices and very fast delivery which is the best
Company replied
Company details
Written by the company
Pouch Line is a modern Nicotine Pouch retailer offering a clean, smoke-free alternative designed for clarity, convenience and a new generation of health-conscious users. Established in 2019, it became the first online retail & distributor of the new modern smokeless products in the United Kingdom. Our aim is to redefine nicotine for the modern age - cleaner, smarter, and designed to fit seamlessly into everyday life. Our vision is a future where nicotine is smoke-free, stigma-free, and delivered with style, simplicity, and intention.
Contact info
Sheffield, United Kingdom
- 07904858487
- info@firstlinepods.co.uk
- firstlinepods.co.uk
4.7
Excellent
365 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
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The quality is brilliant and price 10/10
September 27, 2025
Unprompted review
Reply from pouchline
Thank you for your honest feedback :)
- pouchline
great stuff,fast shipping,great help
September 27, 2025
Unprompted review
Reply from pouchline
Thank you for your honest feedback :)
- pouchline
Always have really good deals
Always have really good deals. Shipping brill. Can always get the strongest pouches too here
September 19, 2025
Unprompted review
Reply from pouchline
Thank you for your honest feedback :)
- pouchline
Perfect pouches cheep and quick…
Perfect pouches cheep and quick delivery too
September 5, 2025
Unprompted review
Reply from pouchline
Thank you for your honest feedback :)
- pouchline
Great company great deals speedy…
Great company great deals speedy delivery and easy check out very trust worthy I use them a lot 👍
August 18, 2025
Reply from pouchline
Thank you for your honest feedback :)
- pouchline
Lots of brands
August 31, 2025
Unprompted review
Reply from pouchline
Thank you for your honest feedback :)
- pouchline
Very nice good shop
August 27, 2025
Unprompted review
Reply from pouchline
Thank you for your honest feedback :)
- pouchline
One of the best places to buy snus
One of the best places to buy snus, incredible website and fast postage 10/10 would recommend
August 8, 2025
Reply from pouchline
Thank you for your honest feedback :)
- pouchline
very good prices and good customer…
very good prices and good customer service
August 4, 2025
Unprompted review
Reply from pouchline
Thank you for your honest feedback :)
- pouchline
Fast delivery
Fast delivery, good prices, great customer service - responded to my query within 24hrs
June 30, 2025
Reply from pouchline
Thank you for your honest feedback :)
- pouchline
Exceptional
Been using first line pods for years. Always great flavours quality products. Excellent service. I would highly recommend. Five stars all the way.
June 17, 2025
Reply from pouchline
Thank you for your honest feedback :)
- pouchline
Great price
Great price, great service, fast delivery and excellent product. You couldn't ask for more!
May 22, 2025
Reply from pouchline
Thank you for your honest feedback :)
- pouchline
Says my order has been delivered but…
Says my order has been delivered but post office hasn’t received I have emailed and messaged no reply I also used website chat bot and it is useless. Please what ever you do not order from these guys just spend your money else where total fraud. 😡
June 15, 2025
Unprompted review
Reply from pouchline
Hi,
We are terribly upset that you have left this untruthful review without letting us investigate your order.
To provide full context regarding this review:
The customer placed their order on the 8th of June, and it was shipped on the 9th. The customer then requested, via the Royal Mail website, for the parcel to be delivered to a Post Office branch for collection. According to the tracking information, the item was delivered to the Post Office on the 10th.
The customer contacted our Live Chat on the 15th of June, immediately requesting a refund and stating, “Left a nasty review as you can’t give refund,” before we had any opportunity to respond.
Contrary to the review, we did not receive any emails or prior messages—only the Live Chat message on the 15th.
We responded to the customer, explaining that we would investigate the situation with Royal Mail and follow up on Monday, as Royal Mail customer service was closed on Sunday.
The customer declined any resolution or time for us to investigate further and has since left this review.
We will contact Royal Mail tomorrow and find out more regarding the situation.
Edit: We have contacted Royal Mail, They've confirmed that the parcel was delivered to the Merton Park Parade Post office on the 10th June, The post office it was delivered to has also confirmed that they have and received the parcel, and if not collected, will be returned to sender after 18 days of the parcel arriving
Reply from pouchline
Thank you for your honest feedback :)
- pouchline
Brilliant
Brilliant, website easy to use even for me as a technophobe,great price's, the cheapest ive been able to find as yet!! and my items were posted to me within a few days!! I would highly recommend!!!
April 25, 2025
Reply from pouchline
Thank you for your honest feedback :)
- pouchline
Please don’t order here!
Please don’t order here!! I had to wait for over 2 months before I received my order and when I finally received the package, it turned out that the pouches where already past the expiry date. After trying to contact the customer service I didn’t get any response. So be wise and don’t order here.
April 14, 2025
Unprompted review
Reply from pouchline
Please reach out to us directly at support@firstlinepods.co.uk with your order number so we can make this right for you.
At this moment in time we do not see any order number attached to your review so we are unable to investigate this further.
We’re committed to resolving this issue and restoring your trust in us.
Very good service and products
April 14, 2025
Unprompted review
Reply from pouchline
Thank you for your honest feedback :)
- pouchline
Great service given
Very pleased with the service that I received
Fast delivery and great communication
I will be returning
I highly recommend purchasing from first line Pods
March 28, 2025
Reply from pouchline
Thank you for your honest feedback :)
- pouchline
Reply from pouchline
Thank you for your honest feedback :)
- pouchline
My order didn’t arrive and I’ve heard…
My order didn’t arrive and I’ve heard nothing back.
March 24, 2025
Reply from pouchline
We’re really sorry to hear about your experience and completely understand your frustration. We can confirm your order has now been delivered.
We’ve also responded to your original message and would love the chance to make this right.
Please feel free to reach out to us directly at support@firstlinepods.co.uk if there’s anything more we can do to help.
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