Website easily navigated. Good prices, not like in real life stored where they heavily overcharge
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Honestly just a trustworthy website with fast shipping and great prices!
Company replied
Very helpful, fast shipping and always has great discounts and offers.
Company replied
They offer great prices and very fast delivery which is the best
Company replied
Company details
Written by the company
Pouch Line is a modern Nicotine Pouch retailer offering a clean, smoke-free alternative designed for clarity, convenience and a new generation of health-conscious users. Established in 2019, it became the first online retail & distributor of the new modern smokeless products in the United Kingdom. Our aim is to redefine nicotine for the modern age - cleaner, smarter, and designed to fit seamlessly into everyday life. Our vision is a future where nicotine is smoke-free, stigma-free, and delivered with style, simplicity, and intention.
Contact info
Sheffield, United Kingdom
- 07904858487
- info@firstlinepods.co.uk
- firstlinepods.co.uk
4.7
Excellent
365 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
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Lack of communication
Sent a couple of emails regarding undelivered package and no reply.
March 28, 2025
Unprompted review
Reply from pouchline
We’re very sorry to hear about your experience and sincerely apologise for the lack of communication. This is not the level of service we aim to provide.
Please know that we take this seriously and would like to resolve the issue as quickly as possible. Could you contact us directly at info@firstlinepods.co.uk so we can investigate your undelivered package and make things right?
Thank you for your patience, and we hope to resolve this for you promptly.
Good prices
March 6, 2025
Unprompted review
Reply from pouchline
Thank you for your honest feedback :)
- pouchline
Good price and service- free samples… best online
Good price and service- free samples always appreciated
February 20, 2025
Reply from pouchline
Thank you for your honest feedback :)
- pouchline
Reply from pouchline
Thank you for your honest feedback :)
- pouchline
Very good variety of flavours…
Very good variety of flavours especially pablos are my favorite with them being cheaper aswell
February 26, 2025
Unprompted review
Reply from pouchline
Thank you for your honest feedback :)
- pouchline
Wrong items
Hi, I keep getting sent the wrong items. I have been ordering Killa Dark Cherry 13.2mg, but I keep getting sent the 50mg pouches. I now have aprrox 40 packs of the 50mg which I can’t use and none of the normal ones!
January 28, 2025
Reply from pouchline
We are sorry to hear you received the wrong items. Please contact our support team and we can get this resolved for you as soon as possible.
support@firstlinepods.co.uk
A great company with the great products…
A great company with the great products Ive been buying of First Line Pods for years and its always a good experience wouldn’t go to any other supplier :)
ps Maggie Jamaican Kola is the GOAT
February 4, 2025
Unprompted review
Reply from pouchline
Thank you!
Reply from pouchline
Thank you !!
My latest order had different packaging…
My latest order had different packaging (in danish I think). It doesn’t seem like the nicotine content is the same as my previous orders. I don’t really feel anything much apart from the flavour. My son is a regular consumer and thought the same thing. A bit disappointed. Sorry for the bad feedback.
There’s no expiry date, so maybe they were out of date.
Matt
December 30, 2024
Reply from pouchline
Products can have different packaging depending on the production batch and the country of manufacturing.
The products contents are the exact same however there can be a small chance the items were faulty.
Please contact our support team. We’d be more than happy to send you some free extra items.
support@firstlinepods.co.uk
Hugely Disappointed
I Had placed an order on 19th December and its been 10 days and I have not received the order. The Web page says they have accepted the order and the royal mail website showing they are expecting the order. The expected delivery date was 23-27 December. I have contacted the given customer service email and told them my concerns along with screenshots of order and tracking history, but there is no response from their part. I have requested them for my products or requested them to please refund me. But there is no response to their part. I am so dissapointed with the customer service and it was my first order with first line pods. I still did not received my product nor a response from them. I believe I have lost my money.Hugely disappointed.
December 19, 2024
Unprompted review
Reply from pouchline
Dear Customer,
We have recently moved to a new premises to better serve you in the future! However, due to this transition, order processing will take longer than usual. Please bear in mind at the end of year/christmas period certain days Royal Mail do not collect parcels e.g. 25th, 26th, 1st.
We deeply apologize for any inconvenience this may cause and appreciate your understanding. As a token of our gratitude for your patience, we’re offering a site-wide discount on all our products during this period.
Reply from pouchline
Thank you so much for your kind words and 5-star rating!
Really nice company
Really nice company, fast shipping, quality prodcuts
December 21, 2024
Unprompted review
Reply from pouchline
Thank you so much for your kind words and 5-star rating!
Reply from pouchline
Thank you so much for your kind words and 5-star rating!
Quick delivery and easy to use
December 16, 2024
Unprompted review
Reply from pouchline
Thank you so much for your kind words and 5-star rating!
Reply from pouchline
Thank you so much for your kind words and 5-star rating!
Reply from pouchline
Thank you for your 5 star review!
Fast shipping good flavours overall…
Fast shipping good flavours overall good experience and quality.
October 28, 2024
Reply from pouchline
Thank you for your 5 star review!
Cheap delivery and always gets to me on…
Cheap delivery and always gets to me on time and sometimes even a day early. Vast selection of the stronger nicotine pouches and even the weaker ones.
You changed my life first line pods
October 28, 2024
Reply from pouchline
Thank you for your 5 star review!
Good choice and quick delivery
Good choice and quick delivery.
Used first line pods for a few years now and no complaints
October 21, 2024
Unprompted review
Reply from pouchline
Thank you for your 5 star review!
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