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pouchline Reviews 

365
•
TrustScore 4.5 out of 5

4.7

e-Commerce Service
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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Buyers consistently express deep satisfaction regarding the exceptionally low prices and the extensive selection of items offered on the platform. Shoppers appreciate finding great discounts and offers that make purchasing much more affordable compared to traditional stores. In addition to the wonderful pricing, individuals are consistently impressed by the remarkably fast shipping times and seamless order processing. Patrons note that parcels arrive promptly within just a couple of days, often including pleasant surprises like free items. Overall, people describe the website as exceptionally trustworthy and user-friendly for acquiring quality merchandise without any hassle.

What people talk about most

Price

Customers consistently note positive experiences with price, highlighting that the costs are very good and... See more

Product

Users describe positive interactions with product, consistently praising the extensive variety, great prices,... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting incredibly fast shipping times,... See more

Website

Reviewers mention positive feedback about website, expressing immense satisfaction with the easy navigation,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website easily navigated. Good prices, not like in real life stored where they heavily overcharge

Rated 5 out of 5 stars

Very helpful, fast shipping and always has great discounts and offers.

Company replied

Company details

  1. e-Commerce Service
  2. also in
  3. Tobacco Shop
  4. Vaporizer Store

Written by the company

Pouch Line is a modern Nicotine Pouch retailer offering a clean, smoke-free alternative designed for clarity, convenience and a new generation of health-conscious users. Established in 2019, it became the first online retail & distributor of the new modern smokeless products in the United Kingdom. Our aim is to redefine nicotine for the modern age - cleaner, smarter, and designed to fit seamlessly into everyday life. Our vision is a future where nicotine is smoke-free, stigma-free, and delivered with style, simplicity, and intention.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

365 reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(365)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service

Good price, great service with a speedy delivery

August 28, 2024
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Reply from pouchline

Thank you for your 5 star review!

Rated 5 out of 5 stars

First Line Pods 50% Discount code working?

Absolutely thrilled with my purchase from First Line Pods! I used the 50% discount code **firstlinepods35** and got an amazing deal. The pods work perfectly, the quality is top-notch, and shipping was quick. Highly recommend this to anyone looking for great products at a fantastic price. Will definitely be shopping here again!

September 2, 2024
Unprompted review
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Reply from pouchline

Thank you for your 5 star review!

Rated 5 out of 5 stars

It's the wild west out there right now…

It's the wild west out there right now when looking for online shops that legit carry and sell nic pouches.

Firstlinepods.co.uk is legit 👌 and their customer service is excellent.

I will be ordering again shortly.

August 22, 2024
Unprompted review
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Reply from pouchline

Thank you for your 5 star review!

Rated 5 out of 5 stars

The #1 site for nicotine pouches

Been ordering pouches from here for a while now, great prices and fast delivery.

And they always give me a bonus pack ! (which blew my f**kin head off last time)

July 5, 2024
Unprompted review
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Reply from pouchline

Thank you for your 5 star review!

Rated 1 out of 5 stars

Where’s my Pablo

Regular customer, only once or twice has an order been delayed. But this time ordered on Monday ahead of holiday on Saturday, paid the fast delivery and still haven’t received anything (9 days). Shame because normally no problem at all but this time it’s really been poor.

If there’s a problem with order that’s sound, but what’s is frustrating the customer support email. No reply, sent 3 or 4 emails and nowt. This was the same case for an order a while back, they did eventually send it but no communication whatsoever.

Also again if they have a problem with order that’s completely understandable, but have a refund process or something, they’re sitting with my money and I’ve not received anything hahahah.

June 17, 2024
Unprompted review
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Reply from pouchline

Thank you for your feedback and for being a regular customer. We sincerely apologize for the significant delay you experienced with your recent order. We understand your frustration with the late delivery, especially given the holiday period and the fact that you paid for expedited shipping.

We are glad to confirm that your order has now been delivered.

We also understand your concern regarding the lack of communication from our customer support team. We strive to respond to all inquiries promptly and apologize for the delay in this instance. We are currently reviewing our customer support processes to improve response times and ensure better communication with our customers.

We appreciate your understanding and patience. We value your business and will continue to work on improving our delivery services and customer support

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