Fish Motors Reviews 130

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and welcoming attitude, making the car buying process smooth and stress-free. Many people highlight the exceptional customer service, noting the team's efficiency, knowledge, and willingness to go above and beyond, often including thoughtful touches like gift hampers. The overall user experience is frequently described as easy, straightforward, and pleasant, with many appreciating the non-pushy sales approach. However, some customers have reported significant issues with the vehicles purchased, including mechanical problems shortly after collection, such as gearbox malfunctions, clutch failures, DPF issues, and even cars breaking down within a short distance. A few people also mentioned receiving cars with cosmetic issues or finding discrepancies with pre-sale assurances, leading to dissatisfaction with the product's quality and reliability.

What people talk about most

Staff

Customers consistently report positive experiences with staff. Reviewers frequently praise specific team... See more

Service

Clients share positive opinions on service, highlighting the helpfulness and efficiency of the staff. Many... See more

Product

Reviewers highlight ambiguous aspects of product. Many customers express delight with their new cars,... See more

User experience

Users describe positive interactions with the overall experience. Many customers highlight the ease and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delighted with our new car and the fantastic service from Fish Motors. From the first phone call everything was simple, and when we travelled from Scotland to Bolton the process of collecting our ca... See more

Company replied

Rated 5 out of 5 stars

From the moment we turned up to view the car Ryan and the team was professional and made us feel welcome and explained everything about the car Plus when we got the car everything was sorted for us... See more

Company replied

Rated 5 out of 5 stars

Found the right car for us through Fish Motors (via Auto-Trader) and staff were all extremely helpful from first step through the door. Ryan processed our purchase and arranged everything we needed... See more

Company replied

Rated 5 out of 5 stars

Chris and the friendly team at Fish Motors were professional, knowledgeable and helpful. They took the hassle and stress out of my car buying experience I have no hesitation in recommending Fish Moto... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Used Car Sales - Over 160 cars available Enhance your drive today at our award winning dealership, relaxed family atmosphere


Contact info

4.8

Excellent

TrustScore 5 out of 5

130 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing team. Thank you

They were honest and incredibly helpful. Fast and efficient. We looked at the car Saturday and test drove it. It was picked up on the Wednesday. Lovely team

April 1, 2026
Unprompted review
Fish Motors logo

Reply from Fish Motors

Thanks so much for your kind words Georgina! We’re glad you had a smooth and positive experience, enjoy your new car 🚗

Rated 5 out of 5 stars

5⭐️ over and over again

5⭐️ over and over again! Couldn’t rate Matthew and the company highly enough and the experience from start to finish was amazing!
super quick and easy! Would recommend this company to anyone! driving away the car next day! thank you so much

March 25, 2026
Unprompted review
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Reply from Fish Motors

Thanks for taking the time to leave us such a wonderful review Paige we really appreciate it

Rated 5 out of 5 stars

Very quick

Very quick, informative, polite and friendly

March 23, 2026
Unprompted review
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Reply from Fish Motors

Thanks for the amazing review Paige we really appreciate it

Rated 5 out of 5 stars

5 star experience.

I bought my car 3 weeks ago from Fish Motors and I haven’t stopped smiling 😊. Everyone was pleasant, from reception to sales. Chris and Ryan particularly were great. I would definitely recommend.

February 27, 2026
Unprompted review
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Reply from Fish Motors

Thank you for taking the time to leave us such an amazing review Maureen we really appreciate your kind words

Rated 5 out of 5 stars

Great

Great , very professional and informative. Would recommend, dealt with guy named Matthew.

March 16, 2026
Unprompted review
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Reply from Fish Motors

Thanks for the great review Elaine we really appreciate it

Rated 5 out of 5 stars

Ryan was excellent with his customer…

Ryan was excellent with his customer service, efficient, with a calm explanation of all my questions. A fantastic condition car purchased. Thanks very much Ryan !

March 14, 2026
Unprompted review
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Reply from Fish Motors

Thank you for taking the time to leave us such a wonderful review Anthony we really appreciate it

Rated 5 out of 5 stars

Great friendly service

Bought my mg exclusive automatic Chris was great to deal after looking at a few cars it was great to find a place that just left you too have a good look around not try and force you to sit down a do a deal Chris answered every question I had as this was my first automatic car they had it ready to pick up within a few days as promised and a lovely thank you box would highly recommend this company thanks again Chris the car runs like a dream me and my partner love it

February 13, 2026
Unprompted review
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Reply from Fish Motors

Thank you for taking the time to leave us such a wonderful review James we really appreciate your kind words and value your feedback

Rated 5 out of 5 stars

Just wanted to say thank you for…

Just wanted to say thank you for helping us choosing the car. The gentleman that was serving us very polite, friendly and very helpful which was very nice because of my dad’s disability. My parents end up with amazing deal. They even got a box of goodies. Thank you again. Very recommend the place.

March 3, 2026
Unprompted review
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Reply from Fish Motors

Thank you for taking the time to leave us such a wonderful review Nikol we really appreciate your kind words and value your feedback

Rated 5 out of 5 stars

Welcoming staff and a relaxed…

Welcoming staff and a relaxed environment. No fussing and made the process simple. A pleasant experience

March 1, 2026
Unprompted review
Fish Motors logo

Reply from Fish Motors

Thank you for taking the time to leave us such a great review Phil we really appreciate it

Rated 5 out of 5 stars

I purchased my very 1st automatic

I purchased my very 1st automatic MG trophy 72 plate electric car from fish motors and I can honestly say I'm over the moon! 🌝 Firstly the customer service I received from Chris was brilliant from me choosing the right car,to test driving and then purchasing was impeccable! I couldn't be happier! My new car is a dream to drive, I wasn't sure how to feel with it being my first automatic but during the test drive Chris was calm and reassuring all of the time!
I'd wish to thank Chris and Darren for your help and knowledge in buying my first automatic/electric car, Chris even set up the app for me on my phone so it'll be easier for me when I charge up my car.
And I mustn't forget the surprise hamper I received also, I was delighted! What a lovely combination of little touches inside the hamper box, very thoughtful!
A huge thankyou again for Chris and the team at "Fish Motors" I couldn't be happier with my New car! 😁☺️🤗⭐⭐⭐⭐⭐+

February 17, 2026
Unprompted review
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Reply from Fish Motors

Thank you for taking the time to leave us such a wonderful review Janet we really appreciate your kind words

Rated 5 out of 5 stars

I bought an Audi A6 2013 off them in…

I bought an Audi A6 2013 off them in November 2020 - it has been way over 5 years and the car is still running. Bravo Fish Motors!

February 20, 2025
Unprompted review
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Reply from Fish Motors

Thanks for the fantastic review Khalil we really appreciate it

Rated 5 out of 5 stars

Got the car i always wanted

Got the car i always wanted. Great service and great trade in price. The staff here are great and don't hound you as soon as you walk in. I'll definitely come here again!

February 3, 2026
Unprompted review
Fish Motors logo

Reply from Fish Motors

Thank you for taking the time to leave us such a wonderful review Chris we really appreciate it

Rated 5 out of 5 stars

Amazing

Great dealership, dealt with Matthew who was super helpful in explaining everything, very fair and genuine. Would definitely recommend these guys, great cars and great service! Thank you

January 27, 2026
Unprompted review
Fish Motors logo

Reply from Fish Motors

Thank you for taking the time to leave us such a fantastic review Emma we really appreciate your feedback

Rated 5 out of 5 stars

Great value and range of cars

Great value and range of cars. Ryan and the team were really helpful in getting a deal sorted quickly. Thanks!

January 16, 2026
Unprompted review
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Reply from Fish Motors

Thank you for the amazing review Jamie we really appreciate it!

Rated 5 out of 5 stars

I have recently part exchanged my old…

I have recently part exchanged my old vehicle for a new one from Fish Motors and they were brilliant! From start to finish.

I work in a family run business myself so I do know how important customer service is and they were all brilliant.

Thank you!

January 11, 2026
Unprompted review
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Reply from Fish Motors

Thank you for taking the time to leave us such a fantastic review Gemma we really appreciate your feedback and kind words

Rated 5 out of 5 stars

5 stars and more

Wonderful interaction from start to
Finish . Exceptional proactive customer service with emails and video updates . Lovely additional touch of thank you box

January 14, 2026
Unprompted review
Fish Motors logo

Reply from Fish Motors

Thank you for taking the time to leave us such a wonderful review Rosie we really appreciate it

Rated 5 out of 5 stars

100% recommend

The service was great. Ryan fish was excellent in helping me to sort my new car without being pushy like most salesmen are. He was very approachable and always happy to help. Would 100% recommend. Made the process of buying a car a lot simpler.

January 9, 2026
Unprompted review
Fish Motors logo

Reply from Fish Motors

Thank you for taking the time to leave us such a fantastic review Harley we really appreciate your feedback and kind words

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