Fix Auto UK - Fix Auto Bury St Edmunds Reviews 

The one issue I had was the communication. There really wasn’t much of it, and in the end I had to call to find out why my car was taking so long to repair.

I completely understand that delays happen, especially when parts are on back order and there is no confirmed delivery date. My issue wasn’t the delay itself, it was not being kept informed about it.

My car was with FixAuto for around two months and during that time I didn’t receive any updates explaining why the repair was taking longer than expected. A quick email to say that a part was on back order, followed by perhaps a weekly update just to say there was no change, would have made a huge difference.

I don’t need War and Peace, or an apology every time there is a delay — just a short message saying, “Unfortunately the part is taking longer than anticipated and we are still waiting for a delivery date.”

Other than the communication, I was happy with the work carried out on my front bumper. Improving the updates to customers would make the whole experience much better.

Pleased with the repairs and the quality of work. Bit surprised the car wasn't washed so you could compare repairs/paint job to rest of car (which is what other repair companies do).
Communication was poor - delays due to broken equipment, ordering a new part at last minute, backlogs etc. Despite assurances I would be given updates (the % complete never changed on-line, no updates via whatsapp etc) - I had to call to find out what was going on, to find out at last minute I couldn't collect the car on estimated date as the repairs had been delayed again... Delays happen, would be great to get an update so I can plan for picking up the car.

Communication by going through a central call centre then told the line engage or not responding .to be told they will call you back with a update and never did ?Only after 3 chase up per issue

Fantastic service from start to finish I was kept updated from start to finish and the car looked brand new when they delivered it back

The whole process was made easy with helpful staff
and a quick repair completed on time and looks great.
Would recommend.

Their Quality of Work was good, but the time taken to undertake the repair was not. On the understanding that the repair would take approx 1 week, I agreed to forego a curtesy car, however the repair took 3 weeks, with various reasons given throughout the process. Initially a delayed part (having been told that parts were usually on a 1 day delivery), then the painting failed a quality control inspection, then missing infill plugs, and finally a misaligned parking sensor bracket (pre-fixed) to the front body panel. All the delays were for understandable reasons, but communication through their tracking system was useless and misleading. A curtesy car (supplied for the final 3 days of the 3 week repair due to other commitments) was offered without having being checked and had collision damage (which probably would have been blamed on me, had a warning not come up on the dashboard, which alerted me to the problem, along with oil pressure and tyre pressure faults). I had no problems with the alternative curtesy car offered. The staff were all polite and friendly.

Fantastic help from the guys. I had an accident while travelling back from the airport in the morning. I dropped my car to Bruce , Alex , Liam and James and they saw to it quickly and couldn’t have asked of anymore. I would definitely Recommend.

James and the team were super helpful and friendly. They were also easy to get hold of on the phone and kept in touch well. They returned the car to my home address cleaned and valeted. All the work was to an excellent standard. Highly recommended.

Always in contact me, you can keep upto date with everything going on with my car via the portal great idea

A new bumper later and I couldn’t be happier with the work that was carried out!
Outstanding customer service from start to finish, fabulous courtesy car and they made sure the work was done before I went on holiday!

Excellent customer service with lots of updates when it took longer than expected. Thanks to Alex and James I have my lovely beetle back 😊

Excellent service from start to finish. Picked my car up and brought courtesy car and kept me informed of progress of repairs to my car (which had been hit in a car park).All staff courteous, friendly and extremely pleasant throughout. Repairs to my car perfect and my car returned to me a week later.

Found staff at Fix auto Bury St Edmunds really approachable and kind. Went out of their way to help me. Got booked in really quickly and work was carried out to a great standard at a fair price. They ran over time slightly so kindly had the car delivered back to me! Highly recommend. Thank you again.

Very happy with their service, men very polite when picking my car up and on bringing it back (Scratch marks) you wouldn’t know there were any after they had finished. Thank you.

Yep all good

Simply THE BEST!!! 100% RECOMMENDED

Good ,kind service thanks

Thank you for fixing my car body work. Fsntastic great service. Would recommend

excellent service from James and the team. Very courteous and reliable.

Excellent all round. All the staff are courteous and helpful. The car was speedily repaired and cleaned. Faultless.