I have had my car repaired by Fix Auto in Bury st Edmunds after a coalition with another vehicle, the repair has been completed to a high standard. I was kept up to date on the progress of the repair... See more
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Unlike my insurance company, Alex and James at the Bury St Edmunds branch kept me updated throughout and were incredibly kind and understanding. The repairs are amazing, and I know the team did all th... See more
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I had an unfortunate incident and was hit by another driver. Fix auto were appointed by their insurers and from working in insurance I knew what to expect but these guys went over and above. Top ho... See more
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Alex in the Bury office was so helpful and kind from start to finish. She rang me and explained the process and kept me up to date on the repairs on our car. I'd never had an accident before so wasn't... See more
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Company details
About Fix Auto UK - Fix Auto Bury St Edmunds
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Cotton Lane, IP33 1XP, Bury St Edmunds, Suffolk, United Kingdom
- 01284 777222
4.5
Excellent
139 reviews
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Great team of people who really care
Great team of people who really care. Informative, and understanding
September 18, 2024
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
We appreciate your kind words. It's wonderful to hear that you had a positive experience with our team.
The repair was completed professionally…
The repair was completed professionally and James in the Body Shop was very helpful
September 5, 2024
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Hi Graham
I'm glad to hear that you're happy with your repair and the service which you received.
Have a lovely holiday.
Many thanks
Fix Auto, Bury St. Edmunds
Lovely to deal with
Lovely to deal with . Kept me updated and the car was ready in the time they specified. James was great.
September 4, 2024
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Hi Julie
Thanks for taking the time for leaving us this 5* review.
I'm glad that we managed to get you repair completed within the timeframe we gave.
I'll pass on the feedback to the team.
Many thanks
Fix Auto Bury St. Edmunds
Great communication great customer…
Great communication great customer service good courtesy car. all round spot on
September 3, 2024
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Hi Karen
Thank you for taking the time for leaving us this 5* review.
I'm happy to hear that your experience has been a good one and your happy with the service in which we've delivered.
Many thanks
The Fix Auto team Bury St. Edmunds.
Great service
Dealt with and insurance claim repair. Great communication, regular updates and very friendly staff. Would definitely recommend
August 20, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Good morning
Thank you for taking the time to leave us this review.
I'm glad you received regular updates and that you found our staff here helpful.
Many thanks
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Hello there
Thank you for leaving us a 5* review on our Trust Pilot.
We're very pleased to hear that your happy with your repair and I'll pass on your feedback to the team.
Thank you
FULL EXPLANATIONS ABOUT WHAT WAS GOING…
FULL EXPLANATIONS ABOUT WHAT WAS GOING ON, UPDATING IN A TIMELY MANNER. POLITE AND EASY TO TALK TO. aLSO CAR RETURNED IN GOOD ORDER.
MANY THANKS
August 9, 2024
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Thank you for your feedback Harold.
I'm pleased to see and hear that you're happy with the service and the repair for your vehicle.
Many thanks and I'll make sure that the team are aware.
Poor service experience
Very disappointed in the service I have received. I had to wait 2 days after my agreed appointment to get the car booked in. The car was returned dirty and the repairs were sub standard. The car had to be returned to be rectified and I received little apology for the problems I had encountered. I am also disappointed that a cut tyre was not highlighted which could have been damaged in the accident. This was picked up at the service inspection carried out on the same day the damage repairs were rectified.
August 1, 2024
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Hi Stuart,
Thank you for taking the time to review our services, we’d like to apologise for the service you received.
Your vehicle was washed at a local cleaning company as we encountered a difficult situation where the company we usually use decided to leave the site on the day your vehicle repairs were completed, so we did our best to get your vehicle washed elsewhere.
Our body shop and the service department have different technicians. Our technicians wouldn't complete a vehicle health check around your vehicle and your tyre wouldn't had been picked up if this was not accident related. Which on this occasion it wasn't.
We can ensure you that we pride ourselves in excellent customer service and hope that in the future we are able to offer a better experience.
If there is a recurring problem that persists related to the repair completed by our bodyshop or you are not happy with your repair please let us know.
Great Team and Experience
Unlike my insurance company, Alex and James at the Bury St Edmunds branch kept me updated throughout and were incredibly kind and understanding. The repairs are amazing, and I know the team did all they could to save my mini from being swallowed up by the "write off" gods" I am so pleased to have it back. Thank you everyone at Bury St Edmunds.
June 28, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Hi Emily
We're really pleased that you're happy with you're repair and the service which Alex & James delivered. We know how important it was for you to keep your beloved Mini and we're all happy that we're able to do this for you.
Excellent service
Does what it says on the can car picked up for repair car repaired within a short period of time staff excellent service excellent
May 30, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Hi Mark, I'm pleased to hear that you're happy with the service which we've delivered. I hope that your wife is happy with the repair and thank you for the time spent leaving this review. Many thanks from the team in Fix Auto, Bury St. Edmunds.
Completely stress free!
I had an unfortunate incident and was hit by another driver. Fix auto were appointed by their insurers and from working in insurance I knew what to expect but these guys went over and above.
Top hotch service - updates provided at every stage with either a call or text. Had the pleasure of dealing with James through the entire process. Repairs were going to take a few days - I dropped it off at 9am and picked it up at 5pm.. I honestly couldn't believe it.
The work was fantastic, you wouldn't have any idea the car had been in an incident.
Highly recommended for work, and other companies could learn a thing or two from their customer service.
May 28, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Thank you for taking the time to tell us about your experience. It's never nice being involved in any accident and we're glad to hear that you're happy with the standards of repair and service. I'm glad that James looked after you and I'll pass on the feedback. Thank you from the team at Fix Auto in Bury St. Edmunds.
Repair
I’m very pleased with the repairs they have done to my car, extremely helpful with the whole process of booking me in, supplying me with a courtesy car & great communication throughout
May 21, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Hi Clare
I'm really happy to hear that you're pleased with your repair and the service which we've delivered for you. We understand communication is important when you've been parted from your vehicle and I thank you for leaving this review.
Many thanks from the team at Fix Auto in Bury St. Edmunds.
Staff polite and professional
Staff polite, quick fast efficiency. Great communication at all stages. Very grateful for all their work.
May 16, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Good afternoon
Thank you for leaving the feedback about your repair. I'll make sure I pass this onto the team.
What a flawless and stress free…
What a flawless and stress free experience. My first ever issue with an accident and they took the anxiety out of it all. Thank you. Car is better than new
February 29, 2024
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
We appreciate you taking the time to leave us your feedback, and glad to hear that you're experience was a positive one!
Great service
James and Verity were so friendly and helpful, and I am very happy with my car repair
February 23, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Thank you very much, I'll make sure I pass on the feedback. Thanks for the review.
Thank you!
Every communication I had with them was clear timely and very helpful.
From Derek who collected my car, to the 2 lovely guys who brought it back.
James in the office couldn’t have been nicer or more helpful - everyone was considerate and gave great customer service.
My car only came back this morning and it looks great.
Thank you everyone!
January 23, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Thank you for your feedback and kind words. I'll make sure that I pass on the feedback to James and our driver Derek. We hope you're enjoying have your vehicle back and repaired!
Very friendly and helpful done a good…
Very friendly and helpful done a good job on my car very satisfied
November 21, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Thank you for the feedback, much appreciated!
Our experience with staff at Drive…
Our experience with staff at Drive Vauxhall in Bury St. Edmunds was brilliant. We were dealt with courteously throughout. Our vehicle was returned quickly and the bodywork repair looked really great. Thank you to one and all.
December 13, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
I will make sure that this feedback is passed on and that the whole team are aware with how happy you are with your repair. Many thanks.
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Thank you ever so much.
Bodywork for my rear bumper
Fix Auto done a great job on fixing the damage to my rear bumper, the bodywork looked brand new after they had finished with it. James was fantastic, friendly and the team were an absolute pleasure to deal with. Thank you so much!
May 25, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
We're glad to hear that you're happy with the service and repair. I'll pass this onto the team and thank you for taking the time to leave us this review.
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