I have had my car repaired by Fix Auto in Bury st Edmunds after a coalition with another vehicle, the repair has been completed to a high standard. I was kept up to date on the progress of the repair... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Unlike my insurance company, Alex and James at the Bury St Edmunds branch kept me updated throughout and were incredibly kind and understanding. The repairs are amazing, and I know the team did all th... See more
Company replied
I had an unfortunate incident and was hit by another driver. Fix auto were appointed by their insurers and from working in insurance I knew what to expect but these guys went over and above. Top ho... See more
Company replied
Alex in the Bury office was so helpful and kind from start to finish. She rang me and explained the process and kept me up to date on the repairs on our car. I'd never had an accident before so wasn't... See more
Company replied
Company details
About Fix Auto UK - Fix Auto Bury St Edmunds
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Cotton Lane, IP33 1XP, Bury St Edmunds, Suffolk, United Kingdom
- 01284 777222
4.5
Excellent
139 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Done a great job on fixing my car after…
Done a great job on fixing my car after it was driven in to, brought it back to like new. James and the team super friendly. Thanks guys.
October 3, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
I'm pleased that you're happy with the service and repair on your Z4. Many thanks.
James was polite and knowledgeable and…
James was polite and knowledgeable and did what he said he would do.
I was very pleased with the service
September 20, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Thank you Malcolm for the feedback. I'll pass this onto James.
Great service kept informed all the time
Great service kept informed all the time
September 4, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Thank you for taking the time to leave us a review. We're happy that you're happy!
The experience was first class
The experience was first class. Very companies these days provide this level of integrity and expertise. I highly recommend this business and James in particular was excellent
August 22, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
We're glad that you've had a good experience with us and that the level of service has been good. Thank you for leaving us this review and I'll pass the feedback onto the whole team.
Staff are not helpful and very rude…
Staff are not helpful and very rude will do held a job and then blame you and call you a liar very bad customer service
August 18, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Hi There,
Thank you for taking the time to review our services, we apologise for our delayed response and have ensured your comments are relayed to those that dealt with your repair.
We can ensure you that at Fix Auto UK we pride ourselves in excellent customer service and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
Alex and James- wow!
Alex and James- wow!! When you talk about customer service both Alex and James when above and beyond what I have ever experienced. Communication is key when you loose your car because I hit a deer. Learning to live without a car for everything was made easier by being informed every step of the way. I can’t thank you both enough and would rate this service 100%
Thank you both Bev!!
August 18, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Thank you for leaving us a 5* review. We're glad to see that you're happy with your repair and the service which we offered.
Many thanks again.
Great job
Great job , good communication regarding my car repairs , prompt service and really friendly , James was super friendly and helpful and stood out , he made a lot of effort and is really good at his job
July 1, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Hi
Thank you for taking the time to leave us a review.
I'm glad that you're happy with James' service and I'll pass this onto him.
Many thanks
The service and courteous of the staff
The service and courteous of the staff. I was kept informed of the progress at aĺ times.
June 21, 2023
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Thank you for leaving us a 5* review. We're glad to see that you're happy with your repair and the service which we offered.
Many thanks again.
Done an amazing job
Done a great job. Staff friendly and helpful, highly recommend!
June 17, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Hello
We're please your happy with the service which you received.
Look forward in helping you with our services again in the future if needed.
Many thanks
The Customer service team were helpful…
The Customer service team were helpful and thoughtful throughout my contact with them. I had damaged a complete wing mirror with electric controls plus the cover/casing. The two component parts had to be ordered from outside the UK and it was explained from the outset that it there is currently a delay in obtaining some parts. I was updated by phone and once all the parts were available, a convenient date for the work to be done was booked. I have reduced mobility and was offered both a lift home and had my car delivered to me once my car was repaired. The work was completed within the day and the technician(s) in the workshop did an excellent job. I also received an unexpected complimentary car wash. I would highly recommend the Bury St Edmunds team.
June 1, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Thank you very much for your time leaving this review for us and also your kind words.
We strive in offering a 5* service and it's nice to hear that you're satisfied with our services.
Many thanks.
Repair work itself was very good but …
Repair work itself was very good. However, the car was not cleaned (especially inside) after the repair job was completed. 1x screw was found on front passenger’s seat and I do not know where the screw is missing from, I hope not from a part that may compromise safety.
May 22, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Hi There,
Thank you for taking the time to review our services, we apologise for our delayed response and have ensured your comments are relayed to those that dealt with your repair.
We’d like to apologise for the service you received at the time of review and that no rectification was offered upon the above mentioned. If you would like further piece of mind or amends to the repair completed by our bodyshop please let us know so we are able to rectify this as it seems, on this occasion, we were unable to meet our high standards.
We can ensure you that at Fix Auto UK we pride ourselves in excellent customer service and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
Very professional… very kind and…
Very professional… very kind and helpful.
Impressed.
May 18, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Hi and thank you for leaving us a 5 star review.
Much appreciated and we're happy that you're satisfied with the service which we delivered.
Helpful
Really helpful throughout my repair and great customer service.
April 26, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Thank you for leaving us a 5* review. We're glad to see that you're happy with your repair and the service which we offered.
Many thanks again.
The repair is brilliant
The repair is brilliant, what is not brilliant is the lack of information. I made all the phone calls to see what was happening.
May 9, 2023
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Hi there
Thank you for leaving us a review.
We endeavour to keep our customers up to date and apologise if you felt let down this time.
We hope you receive a better experience if you ever need to use us again.
Good workmanship
Said it could be done in a week, and then said not possible, which would have caused a problem. However they said they would try and it did happen. The repair work is excellent.
May 5, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Hello there
Thank you for leaving us a review.
We endeavour to get our customers repairs completed within a reasonable timescale and due to other complications which can include part ordering, staff absence and further damage being found to vehicles, this can unfortunately cause some delays.
I'm glad that we managed to get your vehicle completed within the timescale we gave.
Many thanks
Great customer service, very helpful.
My car went in for door repairs, I live about 45 mins away so they offered to collect my car and drop off a courtesy car which was extremely helpful. I was notified every step of the way, the work was done in a week. Very thorough and precise. Great place would recommend.
April 13, 2023
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Thank you for leaving us a 5* review. We're glad to see that you're happy with your repair and the service which we offered.
Many thanks again.
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Hi there
Thank you for leaving us a 5* review.
This is much appreciated.
Many thanks
The staff were very helpful
The staff were very helpful and pleasant. Communication was good. The car looked brilliant when we got it back.
April 16, 2023
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Afternoon
I'm glad to hear that you encountered a positive experience and that you're happy with the finish of your repair.
Many thanks
Great job
Great job! I wouldn’t hesitate in recommending or using them again to repair my car (hopefully I won’t have to anytime soon though!)
April 2, 2023
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Hi Charlotte
Thank you for leaving this review and taking the time to give us feedback.
We hope not to see you too soon but if you ever need our services in the future, we're more than happy to help!
Many thanks
It was efficient and reliable.
March 29, 2023
Reply from Fix Auto UK - Fix Auto Bury St Edmunds
Thank you for leaving us a review.
Much appreciated.
The Fix Auto Team in Bury St. Edmunds
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.