Everyone we spoke to/ meet Were very polite, nice, considerate.. The pickup/delivery men were great, good banter.
Company replied
Unit 1, Charlton Mead Lane, EN11 0DJ Hoddesdon, Hertfordshire, GB
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Everyone we spoke to/ meet Were very polite, nice, considerate.. The pickup/delivery men were great, good banter.
Company replied
My car was taken here via insurance company. The support that every single person I crossed paths with was exceptional - nothing was too much to ask, and I felt informed and updated constantly through... See more
Company replied
Firstly, I was very pleased that FixAuto worked to return my car at lunchtime on 24th Dec. As I was going away 31st dec and they were shut from lunchtime 24th to 5th Jan. Unfortunately there are 3 f... See more
Just wanted to thank all the team at Fixauto Hoddesdon for the fantastic repair that has been carried out on my Audi.The admin team kept me informed of progress of the repairs all the way through.The... See more
Company replied
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
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Unit 1, Charlton Mead Lane, EN11 0DJ, Hoddesdon, Hertfordshire, United Kingdom
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Reply from Fix Auto UK - Fix Auto Hoddesdon
Great repair, Rob was incredibly attentive and helpful when collecting the car. The car is gleaming. Unfortunately there was a young girl who answered the phone a few times and it seemed she had no interest in being at work or helping those using their services in any way.

Reply from Fix Auto UK - Fix Auto Hoddesdon
The service provided was very efficient and the courtesy car was clean and presentable when delivered.
The contact made with the garage by phone was always dealt with promptly and the repair was sorted and completed within the time suggested.

Reply from Fix Auto UK - Fix Auto Hoddesdon

Reply from Fix Auto UK - Fix Auto Hoddesdon
Brilliant service. Couldn't fault anything. From the phone calls to arrange it all to the repairs on my car. Was all top notch.

Reply from Fix Auto UK - Fix Auto Hoddesdon
Customer service excellent. My car came back as a new car. Body work carried out was brilliant plus the valet, like a new car. Would highly recommend this garage.

Reply from Fix Auto UK - Fix Auto Hoddesdon
Excellent service apart from the fact I had an automatic hire car which I was unsure about driving as I had never driven one before.

Reply from Fix Auto UK - Fix Auto Hoddesdon
Very friendly and courteous company. Did a first class job on repairing my car and brought it back all clean and shiny.
Thank you

Reply from Fix Auto UK - Fix Auto Hoddesdon
excellent service, organised courtesy car etc, repairs completed and they returned my car all clean and repaired and took the courtesy car back, great communication from start to finish, highly recommend

Reply from Fix Auto UK - Fix Auto Hoddesdon
Great customer service, always kept me informed and quick repair!

Reply from Fix Auto UK - Fix Auto Hoddesdon
Very good, helpful service. Very pleased with result - car repair excellent. Thank you.

Reply from Fix Auto UK - Fix Auto Hoddesdon
So why not 5 stars?
The repair on my red pearlescent paint was excellent after I damaged it scraping it against a wall. So 5* for the repair. But the company loses a star because when I tried to ring the customer number I rarely ever got an answer. The phone just rang and rang. This happened several times. I got a phone call on the Wednesday morning to say it was being returned the following day (Thursday). Nothing happened. I rang Thursday afternoon but got no answer (as usual). I looked on the insurance company hub and that told me it would be delivered on Friday. Which it wasnt. I checked the hub again and it said it was delayed until Monday, when the car was actually brought back.
So.....excellent repair but customer experience could have been better, although they were polite when I did speak to them. The man who I spoke to over the phone to pay the excess, was positively chirpy!

Reply from Fix Auto UK - Fix Auto Hoddesdon
Quick, easy, staff was very helpful and they done excellent job. I recommended. Thank you

Reply from Fix Auto UK - Fix Auto Hoddesdon
Fantastic body job with metallic paint. I can't tell the difference from new. Amazing.

Reply from Fix Auto UK - Fix Auto Hoddesdon
Work was completed on time was clean and tidy and no sign of original damage anywhere . staff knew what they where doing a good experience
Take a mask if you go to reception it makes them happy
Hoddesdon branch

Reply from Fix Auto UK - Fix Auto Hoddesdon
They fixed my car in a timely manner and perfect condition 👌. I will highly recommend their services.

Reply from Fix Auto UK - Fix Auto Hoddesdon
I only gave 1 star because it took nearly 3 weeks for my car to get collected by fix auto to be repaired and I had to pay out of my own pocket to rent a car to use

Reply from Fix Auto UK - Fix Auto Hoddesdon

Reply from Fix Auto UK - Fix Auto Hoddesdon
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