Everyone we spoke to/ meet Were very polite, nice, considerate.. The pickup/delivery men were great, good banter.
Company replied
Location
Switch locationUnit 1, Charlton Mead Lane, EN11 0DJ Hoddesdon, Hertfordshire, GB
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See what reviewers are saying
My car was taken here via insurance company. The support that every single person I crossed paths with was exceptional - nothing was too much to ask, and I felt informed and updated constantly through... See more
Company replied
Firstly, I was very pleased that FixAuto worked to return my car at lunchtime on 24th Dec. As I was going away 31st dec and they were shut from lunchtime 24th to 5th Jan. Unfortunately there are 3 f... See more
Just wanted to thank all the team at Fixauto Hoddesdon for the fantastic repair that has been carried out on my Audi.The admin team kept me informed of progress of the repairs all the way through.The... See more
Company replied
Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Unit 1, Charlton Mead Lane, EN11 0DJ, Hoddesdon, Hertfordshire, United Kingdom
- 01992 551069
4.8
Excellent
144 reviews
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Reply from Fix Auto UK - Fix Auto Hoddesdon
Good morning Bernadette. Thank you very much for your kind words. We will pass them on to the team. Have a great day.
Great repair
Great repair, Rob was incredibly attentive and helpful when collecting the car. The car is gleaming. Unfortunately there was a young girl who answered the phone a few times and it seemed she had no interest in being at work or helping those using their services in any way.
October 1, 2021
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good morning Jason. Thank you very much for your kind words and feed back. We will pass them on to the team and will be discussing with the young girl on how she comes across. Have a great day and apreciate your feedback.
The service provided was very efficient…
The service provided was very efficient and the courtesy car was clean and presentable when delivered.
The contact made with the garage by phone was always dealt with promptly and the repair was sorted and completed within the time suggested.
September 24, 2021
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good afternoon Leslie. Thank you very much for your kind words. We will pass them on to the team. Have a great Saturday night and weekend.
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good morning Darren. Thank you very much for your kind words. We will pass them on to the team. Have a great day.
Brilliant service
Brilliant service. Couldn't fault anything. From the phone calls to arrange it all to the repairs on my car. Was all top notch.
September 19, 2021
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good morning Dave. Thank you very much for your kind words. We will pass them on to the team. Have a great day.
Customer service excellent
Customer service excellent. My car came back as a new car. Body work carried out was brilliant plus the valet, like a new car. Would highly recommend this garage.
September 17, 2021
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good morning Irena. Thank you very much for your kind words. We will pass them on to the team. Have a great day.
Excellent service apart from the fact I…Car repair
Excellent service apart from the fact I had an automatic hire car which I was unsure about driving as I had never driven one before.
September 17, 2021
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good morning Eileen. Thank you very much for your kind words. We will pass them on to the team. Also apologies regarding the courtesy car we do normaly supply where possible manual if the customer has a manual car. Unfortunetly we only had the automatic at the time. We will speak to the team to clarify with the customer as we do want all our customers to be cumfortable with our replacment cars. Have a great day.
Very friendly and courteous company
Very friendly and courteous company. Did a first class job on repairing my car and brought it back all clean and shiny.
Thank you
September 3, 2021
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good morning Christine. Thank you very much for your kind words. We will pass them on to the team. Have a great day.
Excellent service start to finish
excellent service, organised courtesy car etc, repairs completed and they returned my car all clean and repaired and took the courtesy car back, great communication from start to finish, highly recommend
September 3, 2021
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good morning Tanya. Thank you very much for your kind words. We will pass them on to the team. Have a great day.
Great customer service
Great customer service, always kept me informed and quick repair!
August 31, 2021
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good morning Jovita. Thank you very much for your kind words. We will pass them on to the team. Have a great day.
Friendly efficient service
August 28, 2021
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good morning Lynda. Thank you very much for your kind words. We will pass them on to the team. Have a great day.
Very helpful staff good work
August 25, 2021
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good morning Antonio. Thank you very much for your kind words. We will pass them on to the team. Have a great day.
Very good
Very good, helpful service. Very pleased with result - car repair excellent. Thank you.
August 24, 2021
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good morning Kim. Thank you very much for your kind words. We will pass them on to the team. Have a great day.
So why not 5 stars?
So why not 5 stars?
The repair on my red pearlescent paint was excellent after I damaged it scraping it against a wall. So 5* for the repair. But the company loses a star because when I tried to ring the customer number I rarely ever got an answer. The phone just rang and rang. This happened several times. I got a phone call on the Wednesday morning to say it was being returned the following day (Thursday). Nothing happened. I rang Thursday afternoon but got no answer (as usual). I looked on the insurance company hub and that told me it would be delivered on Friday. Which it wasnt. I checked the hub again and it said it was delayed until Monday, when the car was actually brought back.
So.....excellent repair but customer experience could have been better, although they were polite when I did speak to them. The man who I spoke to over the phone to pay the excess, was positively chirpy!
August 17, 2021
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good Afternoon Ms Wilson, many thanks for your kind words and apologies for the delay in responding. This review has just popped up on my radar 3 years later! - Hope all is well and all the very best. Rob and team
Quick and easy
Quick, easy, staff was very helpful and they done excellent job. I recommended. Thank you
August 13, 2021
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good morning Henrich. Thank you very much for your kind words. We will pass them on to the team. Have a great day
Fantastic body job with metallic paint
Fantastic body job with metallic paint. I can't tell the difference from new. Amazing.
August 11, 2021
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good morning Dennis. Thank you very much for your kind words. We will pass them on to the team. Have a great day
A Garage worth going too
Work was completed on time was clean and tidy and no sign of original damage anywhere . staff knew what they where doing a good experience
Take a mask if you go to reception it makes them happy
Hoddesdon branch
August 9, 2021
Unprompted review
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good morning Kasten. Thank you very much for your kind words. We will pass them on to the team. Have a great day
They fixed my car in a timely manner…
They fixed my car in a timely manner and perfect condition 👌. I will highly recommend their services.
July 30, 2021
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good morning Margaret. Thank you very much for your kind words. We will pass them on to the team. Have a great day
I only gave 1 star because it took…
I only gave 1 star because it took nearly 3 weeks for my car to get collected by fix auto to be repaired and I had to pay out of my own pocket to rent a car to use
July 27, 2021
Reply from Fix Auto UK - Fix Auto Hoddesdon
Thank you for the review, we acknowledge and appreciate the time taken to review your experience. We are sorry that you felt necessary to score us low, however you are aware the insurance company provided us with the incorrect contact number for you hence the delay. You are also fully aware that the reason a courtesy car was not provided was due to you having lost your driving licence and this is required for insurance purposes.
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good morning Fahri. Thank you very much for your kind words. We will pass them on to the team. Have a great day
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