Everyone we spoke to/ meet Were very polite, nice, considerate.. The pickup/delivery men were great, good banter.
Company replied
Unit 1, Charlton Mead Lane, EN11 0DJ Hoddesdon, Hertfordshire, GB
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Everyone we spoke to/ meet Were very polite, nice, considerate.. The pickup/delivery men were great, good banter.
Company replied
My car was taken here via insurance company. The support that every single person I crossed paths with was exceptional - nothing was too much to ask, and I felt informed and updated constantly through... See more
Company replied
Firstly, I was very pleased that FixAuto worked to return my car at lunchtime on 24th Dec. As I was going away 31st dec and they were shut from lunchtime 24th to 5th Jan. Unfortunately there are 3 f... See more
Just wanted to thank all the team at Fixauto Hoddesdon for the fantastic repair that has been carried out on my Audi.The admin team kept me informed of progress of the repairs all the way through.The... See more
Company replied
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
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Unit 1, Charlton Mead Lane, EN11 0DJ, Hoddesdon, Hertfordshire, United Kingdom
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Very helpful staff, and highly grateful for your work, good covid guidance to customers and car was very clean and fresh on return

Reply from Fix Auto UK - Fix Auto Hoddesdon
Very good service efficient and quick would definitely use Fix Auto Fix Hoddesdon if needed again.

Reply from Fix Auto UK - Fix Auto Hoddesdon

Reply from Fix Auto UK - Fix Auto Hoddesdon

Reply from Fix Auto UK - Fix Auto Hoddesdon

Reply from Fix Auto UK - Fix Auto Hoddesdon
I found my car was completed to a nice standard. However I was very disappointed in the way I was spoken by the receptionist who answered the phone on numerous occasions. She was very rude and couldn’t be bothered to talk with any form of politeness and with an attitude, in which made me feel like I was irrelevant to using up her time. She contacted me an hour before my car was going to be dropped off to inform me I needed to pay the excess or they could not release the car. I feel this was poor customer service as the car was delayed numerous times throughout the 2 weeks and I was never informed of the excess charge to be paid there and then an hour beforehand. I feel a courtesy call at least 24 hours before to mention I need to prepare for payment and to ensure I’m actually home for my car to be handed over (lucky I was) as 1 hours notice is poor. Overall the gentlemen who picked up my car and dropped it off were pleasant - just a shame the young receptionist has poor customer service skills and communication was not the best.

Reply from Fix Auto UK - Fix Auto Hoddesdon

Reply from Fix Auto UK - Fix Auto Hoddesdon
Excellent service kept up to date with my repair very pleasant people would recommend.

Reply from Fix Auto UK - Fix Auto Hoddesdon
Really easy to deal with and very professional, car fixed and cleaned extremely well

Reply from Fix Auto UK - Fix Auto Hoddesdon
Excellent communication from the team during the repair and a great finish on the van, very happy indeed.

Reply from Fix Auto UK - Fix Auto Hoddesdon
From making the arrangements on the phone to collection and return all involved were helpful, cheerful and efficient. Many thanks.

Reply from Fix Auto UK - Fix Auto Hoddesdon
This is a time line of my experience with Fix Auto Hoddesdon.
First contact via insurance company for bodywork damage. Car collected on time and a clean courtesy car offered and delivered although I did not need it so it was taken back. My car was in their care for the time it took to complete the bodywork repair and fix the damaged rear camera. (The time to repair was very quick.) I was contacted after repair to organise the delivery of it back to my home address. This was done without me being there with my permission. I had several alternatives offered to me for this. It is obvious that the car has been valeted, and it looks prestine. I cannot tell that it has had a repair, and I am a very difficult person to please (so I am told). Would recommend their skill and customer service in dealing with my repair and return of my vehicle. I only needed to phone once to clarify an admin issue with the insurance company and the phone was answered very quickly and an answer to my query given almost instant.

Reply from Fix Auto UK - Fix Auto Hoddesdon
Just got my car back from being fixed. Can't recommend this company enough. Kept me up to date throughout. Rob was always very helpful and polite and the two drivers that dropped and picked my courtesy car up was lovely. Couldn't ask for better during a stressful time. Thanks so much x

Reply from Fix Auto UK - Fix Auto Hoddesdon
Such great service! They fixed my car quickly and were always really responsive and friendly - couldn’t recommend enough!

Reply from Fix Auto UK - Fix Auto Hoddesdon
Fixed my dent for lease return. Great colour match and dent disappeared as if never there! Friendly and convenient. Thanks!

Reply from Fix Auto UK - Fix Auto Hoddesdon
Fix Auto hoddesdon did a great job on my car, great customer service as well as a very quick service, My car looked 10x better than when i took it out of the showroom, Highly recommended

Reply from Fix Auto UK - Fix Auto Hoddesdon
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