Everyone we spoke to/ meet Were very polite, nice, considerate.. The pickup/delivery men were great, good banter.
Company replied
Location
Switch locationUnit 1, Charlton Mead Lane, EN11 0DJ Hoddesdon, Hertfordshire, GB
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See what reviewers are saying
My car was taken here via insurance company. The support that every single person I crossed paths with was exceptional - nothing was too much to ask, and I felt informed and updated constantly through... See more
Company replied
Firstly, I was very pleased that FixAuto worked to return my car at lunchtime on 24th Dec. As I was going away 31st dec and they were shut from lunchtime 24th to 5th Jan. Unfortunately there are 3 f... See more
Just wanted to thank all the team at Fixauto Hoddesdon for the fantastic repair that has been carried out on my Audi.The admin team kept me informed of progress of the repairs all the way through.The... See more
Company replied
Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Unit 1, Charlton Mead Lane, EN11 0DJ, Hoddesdon, Hertfordshire, United Kingdom
- 01992 551069
4.8
Excellent
144 reviews
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Excellent job and great communication
June 29, 2021
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good morning Richard, Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Very good quick and excellent repair
June 28, 2021
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good afternoon John, Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Great service,great people
June 19, 2021
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good morning Beryl, Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Very helpful staff
Very helpful staff, and highly grateful for your work, good covid guidance to customers and car was very clean and fresh on return
June 13, 2021
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good morning Colin, Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Very good service efficient and quick…
Very good service efficient and quick would definitely use Fix Auto Fix Hoddesdon if needed again.
June 4, 2021
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good afternoon mrs Walton, Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good morning Rachel, Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good morning Sara, Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good morning Raj, Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
poor communication
I found my car was completed to a nice standard. However I was very disappointed in the way I was spoken by the receptionist who answered the phone on numerous occasions. She was very rude and couldn’t be bothered to talk with any form of politeness and with an attitude, in which made me feel like I was irrelevant to using up her time. She contacted me an hour before my car was going to be dropped off to inform me I needed to pay the excess or they could not release the car. I feel this was poor customer service as the car was delayed numerous times throughout the 2 weeks and I was never informed of the excess charge to be paid there and then an hour beforehand. I feel a courtesy call at least 24 hours before to mention I need to prepare for payment and to ensure I’m actually home for my car to be handed over (lucky I was) as 1 hours notice is poor. Overall the gentlemen who picked up my car and dropped it off were pleasant - just a shame the young receptionist has poor customer service skills and communication was not the best.
May 6, 2021
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good afternoon Lauren, Thank you for taking the time to leave us a reivew. Im glad you are pleased with the overal repair and service we offered and will be passing that onto the team. Regarding your comments re the recptionist this was helpful and is not our normal practice so I apologise for that. I have already spoken with the head CSA and Manger of the site to review and implement possible additional training. Thank you
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good morning Sophie, Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Top Auto Repair
Excellent service kept up to date with my repair very pleasant people would recommend.
April 24, 2021
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good morning Diane, Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Really easy to deal with and very…
Really easy to deal with and very professional, car fixed and cleaned extremely well
April 20, 2021
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good afternoon kirsty, Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Excellent communication from the team…
Excellent communication from the team during the repair and a great finish on the van, very happy indeed.
April 16, 2021
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good afternoon Andy, Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
From making the arrangements on the…
From making the arrangements on the phone to collection and return all involved were helpful, cheerful and efficient. Many thanks.
April 15, 2021
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good morning Mark, Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Quick and did a great job on the repair
April 15, 2021
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good morning Billy, Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
This is a time line of my experience…
This is a time line of my experience with Fix Auto Hoddesdon.
First contact via insurance company for bodywork damage. Car collected on time and a clean courtesy car offered and delivered although I did not need it so it was taken back. My car was in their care for the time it took to complete the bodywork repair and fix the damaged rear camera. (The time to repair was very quick.) I was contacted after repair to organise the delivery of it back to my home address. This was done without me being there with my permission. I had several alternatives offered to me for this. It is obvious that the car has been valeted, and it looks prestine. I cannot tell that it has had a repair, and I am a very difficult person to please (so I am told). Would recommend their skill and customer service in dealing with my repair and return of my vehicle. I only needed to phone once to clarify an admin issue with the insurance company and the phone was answered very quickly and an answer to my query given almost instant.
April 12, 2021
Unprompted review
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good morning John, Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Just got my car back from being fixed
Just got my car back from being fixed. Can't recommend this company enough. Kept me up to date throughout. Rob was always very helpful and polite and the two drivers that dropped and picked my courtesy car up was lovely. Couldn't ask for better during a stressful time. Thanks so much x
March 22, 2021
Unprompted review
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good Morning Paige, Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Such great service
Such great service! They fixed my car quickly and were always really responsive and friendly - couldn’t recommend enough!
March 12, 2021
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good Morning Emily, Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Fixed my dent for lease return
Fixed my dent for lease return. Great colour match and dent disappeared as if never there! Friendly and convenient. Thanks!
March 10, 2021
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good Morning Joann, Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
Fix Auto hoddesdon did a great job on…
Fix Auto hoddesdon did a great job on my car, great customer service as well as a very quick service, My car looked 10x better than when i took it out of the showroom, Highly recommended
December 14, 2020
Unprompted review
Reply from Fix Auto UK - Fix Auto Hoddesdon
Good Morning Jolie, Thank you for taking the time to leave us a review. We're glad to hear you had a great experience we'll pass on the good review to the rest of the team. Have a great day!
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