Very professional service. My car was repaired very well and you can’t even see where the damage was. Car was also cleaned inside and out before it was returned
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The finished repair was first class but the time it took to go from estimate to the completed work was not good .It would appear too much work was taken on without sufficient staff to under take the w... See more
The staff were always pleasant and polite during all interactions. They kept me updated at all times, there was a delay for the part which was down to the supplier. Despite this they chased arrival... See more
Company replied
Helpful front office staff who responded quickly to my queries Clean welcoming reception area Mechanic was very accommodating and came to assist when the battery in my car was flat. Overall exce... See more
Company details
About Fix Auto UK - Fix Auto Swansea West
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
PBM House, Kingsway, SA5 4ES, Swansea, Wales, United Kingdom
- 01792580627
4.6
Excellent
81 reviews
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Reply from Fix Auto UK - Fix Auto Swansea West
Thanks for the review Matthew
Professional team
Quick timely repair, excellent communication and knowledge of procedures provided by office assistant. Professional repair!
February 3, 2025
Reply from Fix Auto UK - Fix Auto Swansea West
Thank you for your kind words and 5-star rating! We are delighted to hear you were happy with the repair and the service you received. We appreciate your feedback and are glad you found our office assistant helpful.
Great quality of work and kept me…
Great quality of work and kept me informed and updated throughout the whole process
January 20, 2025
Reply from Fix Auto UK - Fix Auto Swansea West
Thank you for your kind words! We're thrilled to hear you were happy with the quality of your repair and as with all of our customers, we do our best to keep you in the loop!
Had an accident Christmas Day within 2…
Had an accident Christmas Day within 2 weeks I had a courtesy car thru enterprise and these guys repaired my car, Did an outstanding job and the valet was rlly good made the car look brand new
December 25, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Swansea West
We appreciate your kind words and are glad to hear you were happy with your experience during the repair of your vehicle. Thanks from all of us at Fix Auto Swansea West!
Excellent service
Excellent service, made life very easy during a difficult time. All staff were supportive and helpful.
January 18, 2025
Reply from Fix Auto UK - Fix Auto Swansea West
Appreciate the kind words! We always aim to make the process as seamless as possible for our customers.
Sent the car away with low Tyre pressures
Sent the car away with low Tre pressures.. Front tyre has 26spi should be 35.
The rear has 33 and should be 37
My wife drives our child in the car.
December 18, 2024
Reply from Fix Auto UK - Fix Auto Swansea West
Hi, Sam. We're sorry that you have had a bad experience. In response to your review, we conduct pre and post checks on all vehicles at the start and end of their repair cycle. Your vehicle was returned to you in a condition that satisfied all of our checks.
Car Repair after Road Accident
I would just like to express my thanks for the way FX Auto in , Swansea handled the repair to my car after a road accident. The administrator Aiyana was in constant contact with me and also liaised with the hire company to ensure my courtesy car was delivered in a timely manner. She was extremely helpful, efficient and knowledgeable and I would highly recommend them as a company
November 2, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Swansea West
Thanks for the kind words, Lynda. We're proud of all of our staff and love hearing when they exceed our customers expectations. Thanks again, from all of us at Fix Auto Swansea West.
Why would they lie to me?
Had my car for 4 and a half weeks. In that time no one called me to update me on the progress. I had multiple 'excuses' why it wasn't ready, but none of them were Fix Autos fault, always someone else's. When it was eventually to be collected, at 9am (so probably ready the day before) no one called me. When I called for an update at 12:30 I was told it was being valeted and would be ready in half an hour. A blatant lie. Just found it difficult to believe anything they said all through a very lengthy process.
October 24, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Swansea West
Thanks for your review, Stephen. We understand circumstances surrounding the second repair of your vehicle in such a short period of time have caused frustration. We make our best efforts to keep customers informed throughout the process and apologize that this was not the experience you received.
As with your initial repair, and almost all our repairs, we are proud of our ability to receive and return customers cars in ten days or less. Regarding the extended time your vehicle was with us, the delay was due to factors beyond our control. The second repair involved damage that was not related to the initial accident, which required discussions and decisions by external parties to determine coverage under your initial claim.
We apologize if you felt that communication was lacking. Our records show that we attempted to reach you multiple times and left voicemails when calls went unanswered. As for the collection of your car, we informed you that it would take one hour to prepare your vehicle for handover, including a full valet service, which is a standard procedure we are proud of.
Our vehicle handover procedures are designed to ensure our staff can conduct all pre-handover procedures and provide the member of staff tasked with the return of the vehicle ample time to engage with the customer. This allows us to address any questions, concerns, and relay any necessary information to the customer upon receiving their vehicle back.
We take accountability for your experience and will strive to improve our communication efforts going forwards.
Very professional and helpful
Very professional and helpful the car looked like it had come out of a showroom when we got it back.
I would recommend them.
October 11, 2024
Reply from Fix Auto UK - Fix Auto Swansea West
Glad to hear you had a great experience with our service. Appreciate the recommendations too! Cheers, from all of us at Fix Auto Swansea West.
Nice lady looked affer the process
Nice lady looked affer the process. Nice to have a courtesy car. Very nice valeting job too.
October 2, 2024
Reply from Fix Auto UK - Fix Auto Swansea West
We appreciate your kind words. We're glad you had a positive experience with our team. We will be sure to pass on the compliments to both our receptionist and valet! Thanks from all of us at Fix Auto Swansea West.
Outstanding work , excellent professional staff
Outstanding work , I bought a new Renault Clio alpine and was upset to see to scuffs to back passenger door and just over front wheel arch.
So took it for fix Auto to have a look. Very nice employee called Matthew reassured me and had a look. Within less than 15 minutes the car looks like it’s just come off the forecourt. Amazing work. Thank you so much.
September 30, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Swansea West
Hi, Samantha. Thanks for the review! We always aim to return cars back to their fresh off the forecourt look and we're delighted that you are satisfied with the results. Thanks again from all of us at Fix Auto Swansea West.
Car was back to us within a few days
Car was back to us within a few days, perfect.
September 27, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Swansea West
Cheers for the review, Alan. Glad we could get things turned around in good time for you. Thanks from the team at Fix Auto Swansea West.
Reply from Fix Auto UK - Fix Auto Swansea West
Hi, Mrs Wood. Thanks for the high review We're glad you are happy with the repair of your vehicle. We appreciate your kind words and are glad we could help. Cheers from all of us at Fix Auto Swansea West
Reply from Fix Auto UK - Fix Auto Swansea West
Hi, Ann. Thanks for the five stars! We're glad you are happy with the repair of your vehicle. We appreciate your kind words and are glad we could help. Cheers from all of us at Fix Auto Swansea West
Aiyana
Lovely lady by the name of Aiyana is an asset to your company. She was very efficient, friendly and communicative through out the whole process. When I pick my car up I noticed they vaulted my car as well! 10/10
September 19, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Swansea West
Hi, Alex. Thanks for the five stars! We're glad you are happy with the repair of your vehicle. We appreciate your kind words and are glad we could help. We have also forwarded your kind words onto Aiyana. Cheers from all of us at Fix Auto Swansea West
Done a lovely job of fixing the car
September 9, 2024
Reply from Fix Auto UK - Fix Auto Swansea West
Hi, Rosalyn. Thanks for the five stars! We're glad you are happy with the repair of your vehicle. We appreciate your kind words and are glad we could help. Cheers from all of us at Fix Auto Swansea West
Would recommend.
Easy to deal with, knowledgable staff who made the entire process seamless. Would happily use this company in future.
September 14, 2024
Reply from Fix Auto UK - Fix Auto Swansea West
Thank you for your feedback and 5 star review Dan, we really appreciate your comments, Regards Fix Auto Swansea West
Brilliant!!!
Due to unexpected circumstances the booking took a while to get set(6weeks) but once in, work only took a week.
The damage was a nasty dent and scrape including damage to frame; The repair is to an excellent quality - like new, even at close inspection it is impossible to see the fix. Highly recommend this team 👍
September 13, 2024
Reply from Fix Auto UK - Fix Auto Swansea West
Thank you for your feedback and 5 star review James, we really appreciate your comments, Regards Fix Auto Swansea West
Reply from Fix Auto UK - Fix Auto Swansea West
Hi Nicolas. Glad you are happy with your repair! Thanks for the five stars.
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