Fjern Outdoors Reviews 120

Love this company! Good range of quality stock and despatched quickly.

I always find their customer services deliver very responsive and helpful

Thank you for an excellent lightweight jacket, purchased at a very good price from Sport Pursuit.
Very stylish, colours as shown, fit as expected and very comfortable.
As I was so impressed with its quality, I'll now be looking out for Fjern garments in the future.

Incredibly slow to refund me. I bought a jacket which didn't fit - OK if you had gorilla arms and no hips. I returned it on 22nd December, tracked with Evri. It arrived on 23rd December. As of 22nd January I still have not had a refund. Communication is extremely poor and they don't respond to emails. Avoid

Ordered a jacket and when it arrived it was too large. Sent it back but couldn't start a return process on the website because when I created an account it did not recognise my order (I had ordered as a guest). I returned the jacket anyway as per the returns address on the website and put a note in the package with my name and order number. Package was sent tracker and was received 2 days later.

Emailed fjern support team to let them know return was sent with order details etc. Took a few days longer for a reply but return and refund sorted no issues.

The Actik II jacket I ordered then in large, I'm 6'1 and 97k but slim build and it is definitely the right fit with room to wear a heavy jumper underneath. Good length on the arms and body. The quality is up there with other more expensive brands. Will look to buy other stuff from Fjern in the future.

The jacket is really great. Light, warm and wind proof. Fairly good rain resistance.
The delivery was prompt.

Size guide is incorrect so needed to return the item 3 days have passed and still no reply on how to return the order I would avoid at all costs

I purchased a men’s Eldfjall down jacket. I would say there is little if any actual down feather or feathers of any sort in this jacket. It does not feel like down to wear and it does not perform the same. It’s bulky and restricted around the arms. I can feel no feathers through the material. Jacket is waterproof and fits true to size.

I received a defective item, which raises concerns about basic quality control. The proposed compensation was about 10% refund if I chose to keep the faulty item. Overall, a disappointing experience.

I'm so disappointed! I bought a Fjern Arktis III in preparation for an upcoming hiking trip in late September. It fit perfectly, looked great and felt warm and cosy, so I packed it away until it was needed. Imagine my dismay last week when it promptly ripped on the second day of my trip in rural Ecuador, after literally brushing along a twig on a trail. Duck down poured out everywhere, and I had to tape it up for the remainder of the trip. I have had down coats last for more than a decade before, so for this to happen within 2 days of wear seems inconceivable. I have requested a replacement or refund as I don't think this is acceptable durability, resolution awaited....perhaps Fjern jackets are not meant for outdoor use?!

Very lightweight yet durable, and it fits the tent perfectly. The material feels high-quality and offers excellent protection against moisture and rough ground. Easy to pack and hardly adds any weight. Highly recommended for anyone who wants to extend the life of their tent.

Decent enough garment but let down by lack of chest pocket or inside pocket.

Excellent jacket great quality. And great service highly recommend

Great jacket. Warm and fits nicely.

After buying a down jacket for my husband and seeing the excellent quality, I decided to order one for myself. A bit tight around hips this time, but the same outstanding look!

Good excellent quick delivery Nd satisfied with item received

I bought a gokotta 1p and used it on two treks gavarnie-mont perdu in the Pyrénées and landry-courmayeur-arolla. When in the hut du presset we got kind of a storm with snow and the tent survived ! One of my Best bus ever

Very disappointing customer experience – slow handling, no updates, and no compensation (order 4854FJE)

I ordered a waterproof jacket from Fjern Equipment on October 2nd. After hearing absolutely nothing for two weeks – no tracking updates, no shipping confirmation, nothing – I contacted them on October 16th. Only on October 20th did they tell me the item hadn’t even been shipped yet. Eighteen days had passed without anyone at Fjern noticing that something was wrong.

They told me it would finally be sent on October 22nd, but five days later there were still no updates or tracking information. On October 30th, after my third inquiry, the only response I received was to “be patient.”

Two weeks passed again without any progress. On November 11th I contacted them for the fourth time, and only then did Fjern start an investigation with the courier. On November 17th it turned out that this investigation led nowhere. The package had simply vanished. On November 18th, Fjern concluded the item was lost – and also no longer in stock.

Without consulting me, they refunded the order and treated the matter as closed. Just a brief “sorry,” no compensation, and no attempt to offer an alternative solution. I had been kept waiting for more than six weeks, and yet I was the one left with the consequences. They chose the courier, but I ended up paying the price for their poor logistics and lack of follow-up.

What made it worse is that when I pointed this out, I was told to just place a new order and “hope it would arrive.” Eventually I ordered a similar, updated jacket myself – only €20 more expensive – but Fjern didn’t offer to cover the difference or provide any goodwill gesture after such a long and frustrating process.

Overall, a very disappointing experience. No proactive communication, no responsibility taken, and no customer care whatsoever. I expected much better.

Incredible clothes, pretty, warm, light, technical and fit me perfectly !!

I am so happy about Fjern products ! They are the perfect companions for outdoor adventures ! The quality is super good, and I really trust this brand !