I bought a Fjern Orkan jacket a couple of years ago, and quite quickly it started coming apart and ceased to be waterproof. I tried getting a replacement but originally they said it was out of guarant... See more
Company replied
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Bought a FJERN Arktis III jacket through a third party. Like the style and the quality although the price is a little high when considering they are not ‘yet maybe’ a mainstream brand. As already ment... See more
Company replied
I ordered the Stormgrotta 1.5 tent on the basis of extremely good reviews online. It looked a great product. The only reason I haven't given this review top marks was the length of time it took to des... See more
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Items arrived after a short delay in delivery. Products are warm and comfortable. Would look at buying from Fjern again
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Company details
Written by the company
Inspired by the Nordic mindset to enjoy the outdoors whatever the weather. Mountaineers, hikers, climbers, adventurers. #BeyondBoundaries
Contact info
London, United Kingdom
- support@fjern.equipment
- fjern.equipment
4.0
Great
148 reviews
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This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
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Selection, ordering and shipping process all great
Selection, ordering and shipping process all great. I did return one jacket and had to chase up to get the return. I understand it was a goods in issue.
But generally very pleased.
November 28, 2023
Reply from Fjern Outdoors
Thank you for your feedback, Julian.
We are glad to hear that you are satisfied with your experience, and we hope you're enjoying your new products.
We are sorry that you had to chase your refund, but are glad that it was promptly processed.
Please feel free to get in touch if you ever have any questions or require assistance.
Kind regards,
The Fjern Team
Faulty item return.
I ordered two items, one is outstanding as usual. However the second item was returned as faulty.
The Fjern team were very helpful with my return and refunded the money in a short time.
December 27, 2023
Reply from Fjern Outdoors
Thank you for your review, Simon.
It's great to hear that you're pleased with your recent purchase. We apologise for the issue with the faulty item, but are happy to hear that the return and refund were promptly addressed.
Please feel free to get in touch if you ever have any questions or require assistance.
Kind regards,
The Fjern Team
Highly recommend. Kept fully up to date on progress of…
Kept fully up to date on progress of order. Any issues or queries I had were quickly and fully addressed. Will use Fjern again for sure. Great jackets too !
December 27, 2023
Reply from Fjern Outdoors
Thank you for your review, Liam!
We appreciate your positive feedback, and are delighted to hear that you were pleased with your recent experience. It's great to know that you would consider making another purchase and that our jackets are performing well.
Best wishes,
The Fjern Team
Reply from Fjern Outdoors
Thank you for your review, Stephanie.
Great to hear you're pleased with your purchase and our service!
Best wishes,
The Fjern Team
Excellent customer service
Excellent customer service. Unfortunately the fleece I purchased for my husband as a Christmas present, even though he loved it didn't fit.
However, returning the item was pretty straightforward and the money was refunded promptly.
December 4, 2023
Reply from Fjern Outdoors
Thank you for your kind review.
We're sorry that the fleece didn't fit, but we're delighted to hear that you were satisfied with our service. Thank you for taking the time to share your feedback.
Best wishes,
The Fjern Team
Reply from Fjern Outdoors
Thank you for your review, David! It's great to hear that you like the jacket.
Best wishes,
The Fjern Team
Really good product for a good price
Really good product for a good price. Company was very responsive to questions too.
November 14, 2023
Reply from Fjern Outdoors
Thank you for the review!
It's great to hear you're satisfied with your purchase and our service.
If you ever have any further questions or require assistance, please don't hesitate to reach out to our support team.
Kind regards,
The Fjern Team
Reply from Fjern Outdoors
Thank you for the review, Ian!
It's great to hear that you're pleased with your new jacket - thank you for all the positive feedback.
Best wishes,
The Fjern Team
Reply from Fjern Outdoors
Thank you for your wonderful feedback!
We're so pleased to hear that you're satisfied with our product quality and service.
Best wishes,
The Fjern Team
Customer service is non existent
Customer service is non existent. That will teach me to buy from a website without a phone number. An £80 mistake I fear.
April 4, 2022
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