The renewal agent was really helpful and very patient in listening to my queries. I did renew my ph insurance for another year thanks to the agent. Great work
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Going above and beyond. In a world where everything is computerised, it was an absolute pleasure for a company to show common sense and actually put the customer needs first. I have never experie... See more
I have been with Flag Insurance for last 11 years and have always received great service. Unfortunately, now I have to move to another insurer due to a lower price. As I now only work 6–8 days a month... See more
Company replied
Amazing service and very reasonable price .Actually I was with different company and my friend recommended to me flag insurance.So I called them And staff was jasmina and she was lovely lady speak... See more
Company replied
Company details
Written by the company
Flag Insurance (Brokers) Limited is an experienced insurance broker specialising in insuring individual taxi drivers and their vehicles. We have been arranging commercial insurance policies for the taxi trade for many years. Our clients come to us for our expertise and competitive premiums. We will arrange insurance protection for you and your vehicle based on knowledge of your trade and the risks you face each day. You will always receive a prompt and attentive service with a competitive premium. By specialising in these motor insurance risks we have access to range of additional covers and add-on policies and are able to deliver swift, robust and reliable insurance protection to you. We are proud of the fact that much of our business comes to Flag Insurance (Brokers) Limited, through personal recommendation and previous custom.
Contact info
98 Liverpool Road, L37 6BS, Formby, Liverpool, United Kingdom
- 01344 452233
- flaginsurance.co.uk
4.8
Excellent
752 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Exceptional service and very competitive price
Sharon was excellent provided with very clear information, explained everything and was extremely polite and helpful and answered all my questions.
June 13, 2025
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Hello,
Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.
Kind regards,
Tom
Manager
The use of language
The use of language, taking time to explaining the policy and making sure customer gets the proper information.
June 6, 2025
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Hello,
Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.
Kind regards,
Tom
Manager
The third year with Flag Insurance and…
The third year with Flag Insurance and just today renewed,very friendly,professional and good offers.
May 20, 2025
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Hello,
Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.
Kind regards,
Tom
Manager
Many years has been with flag insurance…
Many years has been with flag insurance and no negative think that I found still now so it is the best one ☝️
May 9, 2025
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Hello,
Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.
Kind regards,
Tom
Manager
This Insursnce looks like Scam DON'T GO FOR THIS INSURANCE
I had an accident 1 month ago and the insurance is not taking my claim seriously. I'm a full time taxi driver and it has been 1month that I didn't worked at all. My car is at the garage for the past 1 month and they have sent the repairs estimate to the insurance company. But they are not answering. I have family to feed and I'm the breadwinner of my family. I called them 4 to 5 time in a week, they are very rude and not talking properly. Every time I call they said they don't know how long it gonna take for the validation. THEY ARE NOT AUTHORISING. THIS INSURANCE IS TOTALLY SCAM!!!. I'm hopeless, I have no money to pay my bills and feed my family. They said they will call me back and they never called back. I always paid the insurance on time and this is what I am receiving. My insurance policy is fully comprehensive and it's £3000 plus. NEVER GO FOR THIS INSURANCE COMPANY. NO ONE IS HELPING AT ALL. They are just delaying but they don't understand how serious is for me to work. I asked them to give me a date for authorisation but they said they don't know. THEN WHO WILL KNOW ?
April 12, 2025
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Good morning,
Thank-you for your feedback - we are your broker, not your insurer, so I believe you have posted this feedback under the wrong company. I have send you a DM to request your information - if you can provide this I will arrange for one of the team to contact you and see if we can understand a little more about the problems you have encountered with your insurance claim.
Kind regards,
Tom
Manager
Reply from Flag Insurance (Brokers) Limited
Hello,
Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.
Kind regards,
Tom
Manager
Very helpful agents excellent car…
Very helpful agents excellent car insurance price cheapest I could find
May 7, 2025
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Hello,
Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.
Kind regards,
Tom
Manager
Great communication via email great…
Great communication via email great customer service great price highly recommended
May 6, 2025
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Hello,
Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.
Kind regards,
Tom
Manager
Reply from Flag Insurance (Brokers) Limited
Hello,
Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.
Kind regards,
Tom
Manager
Sharon from customer service was very…
Sharon from customer service was very friendly & helpful, very good service. Thank-you.
April 30, 2025
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Hello,
Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.
Kind regards,
Tom
Manager
Second time using Flag Insurance and…
Second time using Flag Insurance and had again a really good experience, Shiraz were really friendly and very helpful, and tried really hard to get me a best quote. Thank you Shiraz and Flag Insurance.
April 28, 2025
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Hello,
Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.
Kind regards,
Tom
Manager
Hello I had really bad experience with…
Scam scam scam¡
when I bought the policy From them I have read the reviews on this website and thought I’m going to have a good experience with this company, I have just spoke to one of the staff of this company, absolutely disrespectful with Zero customer service information, I bought the Policy on confused.com website and the website asking about How many years of NCB do you have ? It doesn’t say taxi NCB , so I bought the policy and send the 4 years of My NCB proof , then they asked me to send ( 4 years of taxi NCB which I don’t have ) , anyways I wanted to cancel My policy because it wasn't my fault their side has error they didn't accept their fault and changed me over £100 just in cooling period they are ripping people's off on purpose please be aware stay away from this scam company
April 15, 2025
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Good morning,
We would like to investigate this for you straight away and arrange for a member of the team to call you to help with your situation. If you could please provide your contact details and policy number as soon as possible via Trustpilot private message that would be appreciated.
Kind regards,
Tom
Manager
Reply from Flag Insurance (Brokers) Limited
Hello,
Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.
Kind regards,
Tom
Manager
Flag Insurance Brokers Ltd provides a…
Flag Insurance Brokers Ltd provides a decent service overall, but there’s room for improvement. While customer service is polite and professional, standout agents like Sharon and Shiraz are appreciated. Queries are handled well, though experiences can vary. It’s good for value, but not always exceptional. Reasonable choice if you're looking for straightforward insurance options.
March 19, 2025
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Hello,
Thank-you so much for taking the time to leave a review. We really do appreciate your honest feedback. Id be keen to hear more about your experiences, I will send you a DM and Id be very grateful if you could provide your contact details.
Kind regards,
Tom
Manager
Sheraz is the best man.
Sheraz is the best man.
He listens really well.
Explained everything.
I am with them 3rd year in row.
Thanks Sheraz
March 27, 2025
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Hello,
Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.
Kind regards,
Tom
Manager
First of all I would to thank to Sharon. Just renewed my insurance
First of all I would like to thank to Sharon. Such a lovely person. Been with flag for 5 years and i don't plan to go somewhere else. Great price, and friendly staff.
March 21, 2025
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Hello,
Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.
Kind regards,
Tom
Manager
Reply from Flag Insurance (Brokers) Limited
Hello,
Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.
Kind regards,
Tom
Manager
Great experience
Great experience, very polite and professional lady. Helped me out of the way. She knew what is she doing and I wish her best wishes for future. We need these kind of positive people.
March 20, 2025
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Hello,
Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.
Kind regards,
Tom
Manager
Excellent service
Excellent service. The lady I spoke to was very helpful polite and nice. Really makes a difference speaking to someone nice as her.
March 19, 2025
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Hello,
Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.
Kind regards,
Tom
Manager
when I bought the policy From them I…
when I bought the policy From them I have read the reviews on this website and thought I’m going to have a good experience with this company, I have just spoke to one of the staff of this company, absolutely disrespectful with Zero customer service information, I bought the Policy on confused.com website and the website asking about How many years of NCB do you have ? It doesn’t say taxi NCB , so I bought the policy and send the 4 years of My NCB proof , then they asked me to send ( 4 years of taxi NCB which I don’t have ) , anyways I wanted to cancel My policy but for the 20 days I have used my policy they want to take £411 while My annual price is £2059 , isn’t stealing money from people!? I doubt that’s what they do usually giving people a price and after a few days cancel the policy for the amount they want to take …
March 13, 2025
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Good morning,
We would like to investigate this for you straight away and arrange for a member of the team to call you to help with your situation. If you could please provide your contact details and policy number as soon as possible via Trustpilot private message that would be appreciated.
Kind regards,
Tom
Manager
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