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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and encouraging attitudes, making the training process smooth and enjoyable. Many highlight the exceptional service and user experience, noting the clear communication and seamless organization from start to finish. Reviewers frequently mention that the instructors are knowledgeable, patient, and highly skilled, boosting confidence and leading to successful outcomes. The customer service is also highly regarded, with people appreciating the support and guidance received throughout their journey.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the instructors for... See more

Service

Customers had positive experiences with service, often highlighting the dedication and support received... See more

User experience

Clients share positive opinions on user experience. Customers consistently report an outstanding and seamless... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the excellent communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you have never driven a lorry before and want to go straight from a cat B car license to a class 1 C+E license in less than a month then Flair are the ones to ask. The 15th of July I enquired with... See more

Rated 5 out of 5 stars

I would like to say thank you to Jaki, John and the Flair training team who called me to ensure I was well informed of what to expect for when my training started. I felt very cared for by the team... See more

Rated 5 out of 5 stars

I made the choice to book my class 1 training with Flair even though they weren’t local to me . I stayed in the hotel literally next door to where they are based and it worked out perfect . Absolu... See more

Rated 5 out of 5 stars

I had a fantastic experience with Flair — I honestly couldn’t have asked for a better team. John and Jaki were brilliant throughout the whole process. Always supportive, professional, and full of... See more


Company details

  1. Drivers License Training School

Written by the company

established in 1999 Flair Training is now a market leader in providing all classes of LGV training. We are located in Chelmsford, Essex but also provide courses from Ipswich. We are able to offer several forms of financing for our courses. Uniquely we offer Free retest training if needed on all our Cat C+E courses.


Contact info

4.9

Excellent

TrustScore 5 out of 5

485 reviews

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Rated 5 out of 5 stars

Flair are the only option for driver training

The whole team at Flair are amazing.
They were quick to respond to my initial enquiry, and then on the Thursday, they got me booked in for Cat C training and test for the following Monday/Tuesday!
All communication was clear and prompt, and they provided all the support I needed to prepare for the test.
I had a great time driving with John and Stu, I felt really comfortable and they gave such good instruction, so I'm glad I was able to do them justice and pass first time!
I'd never sat behind the wheel of a HGV before, so it really speaks volumes of how great Flair is.
Big thanks to the whole team.

August 12, 2024
Rated 5 out of 5 stars

A Great Learning Experience

I had a fantastic time with this company the team at flair was fantastic and supportive and they gave all the support witch was needed to help me pass I would highly recommend them and thank you everyone at flair for the support 😁😁

August 8, 2024
Rated 5 out of 5 stars

Guaranteed pass first time

My son who's only 18 years old passed his cat c practical test first time with only 2 sessions at flair training. Service was excellent. John and Jackie explained the whole process over the phone in a very polite manner. They reassured us and gave us complete confidence. I would highly recommend this company to anyone who wants to pass first time regardless how far you have to travel, you won't be disappointed. Reasonable priced and guaranteed friendly service from instructors. They have handy links they send via email to keep us updated. Also they gave a special phone call to congratulate you once you passed. Thanks so much flair training for giving us nothing but the best!

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

Pricing is definitely value for money.

Pricing is definitely value for money.
Reliable and operate with intergrity and professionalism.
Passing my Cat C within my financial budget and the shortest possible time is amazing. Flair Training resourced me with proper training
I am grateful and always will return for my CAT E and related training in due course.
I highly recommend this company as a go to for your HGV CAT C/E or C+E training.

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

“Pricing is fair and transparent, operate with intergrity

“Pricing is fair and transparent - definitely value for money.”
They are reliable and operate with intergrity.
From passing 3A and 3B C+E with limited financial budget, some of my prerequisite (theory & hazard) almost running out in less than six weeks but Flair Training still managed scheduling me with proper training
I am grateful and will always return for any add-on HGV related training.
I recommend this company as a go to for great HGV training.

July 26, 2024
Rated 5 out of 5 stars

Highly recommended.

Recently passed my car to class 1 first time with Flair training. I had Preme as my instructor and was more than happy with the service I received from booking the course to passing the tests. Would recommend to anyone.

July 2, 2024
Rated 5 out of 5 stars

Flair is awesome …

Flair is awesome from the first phone call to inquire about lgv and all the staff are encouraging and give you assistance from the start and to the very end,The instructors I had was preme and John griffin and honestly these guys are mustard,they are so professional and have different styles but can’t fault them and it works perfect,preme is a saint and so relaxing to drive with but will tell you if anything is wrong,John will tell you how it is and will build you up as you go along but if you go wrong he don’t hold back,absolutely loved my experience with flair and please don’t hesitate if you are looking at other training companies,the name says it all they have flair……

June 25, 2024
Unprompted review
Rated 5 out of 5 stars

I passed the exams easily

I passed the exams easily, they explain and teach you everything you need to pass the exam, you drive a truck for a very long time and this makes you feel confident during the exam, I am very glad that I chose you!!!

June 20, 2024
Rated 5 out of 5 stars

2 day intensive CatC course.

Had a 2 day intensive CatC course with Flair. So firstly the information and preparation guides they proved are invaluable and secondly the instruction with John Griffin one of their instructors was superb. Excellent experience highly recommended. Your almost guaranteed a pass with them.

June 18, 2024
Rated 5 out of 5 stars

My boyfriend went with Flair and had a…

My boyfriend went with Flair and had a good experience so I did not feel the need to look around for training schools. When I first rung up, I spoke to John on the phone who was very helpful. I wasn't initially looking to book anything then and there but they had an offer on that i couldn't refuse so I put down a deposit to secure this. I had already done the theory exams so I just needed to do the Mod 4, reversing and practical exams. Being quite petite (5ft 2), I was worried that I may not be able to reach the pedals in the lorry, however, after speaking to Jackie via WhatsApp she put my mind at ease. She explained that I could join in on another students lesson to observe and drive back from the test centre to see how I felt. I did not have an issue reaching the pedals, so if you are small like me do not worry! When it came to the reversing, the instructor Andy explained what was involved. I was able to practice the manoeuvre at my own pace and he was there if I needed him. When you sign up to Flair you are given an account with them which they attach everything you need to ensure you are test ready. You need to make sure you learn the MOD 4 questions and show me tell me questions yourself as they do not offer training for this, however, I do not feel like you need training for it as its basically just learning the answers which they give you! Very straight forward! So I had roughly 4 hours of reversing training and then the reversing and Mod 4 test the same day. I had the instructor Preme on the day of my practical exam. We drove up to Ipswich and I was able to drive around the different test routes and hotspots. Preme was very helpful explaining the best approach to tight corners, junctions, roundabouts etc. I had about 4 hours again of practicing before my practical exam. I passed with 1 minor! If you are looking to do your HGV training I would highly recommend Flair training school. They are very professional and helpful from the beginning straight through to the end.

May 28, 2024
Rated 5 out of 5 stars

Awesome Instructors

Friendly family run business. Brilliant, friendly, knowledgeable instructors. Couldn’t fault the way they train you. Felt totally at ease with them at all times. Would definitely recommend this company.

May 17, 2024
Rated 5 out of 5 stars

Overall experience is very good they…

Overall experience is very good they have experienced trainers, but they need to explain properly about guarantee pass policy when I fail in 2nd try they you have to buy more session for more training then I say I pay extra for guarantee pass policy, she say you read our term and condition where company has authority to terminate contract anytime if you don’t follow our instructions. I pass my HGV class 1 in 3rd try bit I am still don’t understand about their guarantee pass policy, my advise to all of you that please go there they have good and polite experience trainers but don’t pay extra for guarantee pass policy.

May 15, 2024
Rated 5 out of 5 stars

Fantastic Company

Upon my initial meeting with John and Jackie I felt confident in them helping me achieve my goal. John was very welcoming and helped me arrange everything at ease. I also have to mention and give a massive thank you to Preme as my instructor. Preme made me feel at ease during my lessons and gave me the confidence to pass my course!! I would highly recommend this company and their professionalism. So glad I chose this company as I'm now a qualified Class 2 driver!! Thank you

May 13, 2024
Rated 5 out of 5 stars

I recently completed my C+E license…

I recently completed my C+E license training at Andrei Vasilescu and wanted to share my experience. The instructors were professional and knowledgeable, the practical training sessions were invaluable for gaining confidence, and the supportive environment made learning enjoyable. I feel well-prepared for my career as a professional driver and would highly recommend Flair Training.

Thank you,
Andrei

April 2, 2024
Unprompted review

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