FlatRate Moving - 1123 Broadway Reviews 88

TrustScore 4.5 out of 5

4.7

1123 Broadway, 7th Fl, 10010 New York, NY, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

This company has met all expectations from start to finish, They are very professional and the team I got worked very hard and diligently to get the move done within the time restraints of the apar... See more

Company replied

Rated 5 out of 5 stars

Flat Rate was superior in helping me reschedule my move dates and on moving day the guys were so quick and professional! Moving is always stressful and I think this is the first time I felt like I wa... See more

Company replied

Rated 5 out of 5 stars

Flatrate helped me move my 90-year-old mother-in-law within building. We figured we would have Flatrate just move the big stuff and we would move all the little stuff (kitchen, bathroom, etc.). The cr... See more

Company replied

Rated 5 out of 5 stars

Five star experience. The crew was very professional and made sure furniture was taken care of and placed in the right place. Booking the move was easy. Great experience with them.

Company replied


Company details

  1. Moving Company
  2. Logistics Service
  3. Moving and Storage Service

Written by the company

FlatRate Moving is NYC’s #1 recommended mover, revolutionizing the industry since 1991 with guaranteed, all-inclusive pricing that eliminates hidden fees for a completely stress-free experience. With over 30 years of expertise, we specialize in local, long-distance, international, and commercial moving services, along with secure storage solutions. Our flat-rate pricing ensures no surprises, while our team of expert movers is professionally trained to handle your belongings with care. We utilize advanced technology, including the MyFlatRate app, allowing customers to track and manage their move seamlessly. Our premium packing services use high-quality materials for maximum protection, ensuring every item arrives safely. Known for our efficiency, professionalism, and reliability, we simplify the moving process with meticulous planning, secure packing, and real-time tracking. Whether relocating across town or internationally, our customers trust us to deliver on time and with the utmost care. Get your free quote today!


Contact info

  • 1123 Broadway, 7th Fl, 10010, New York, NY, United States

  • (212) 988-9292

4.7

Excellent

TrustScore 4.5 out of 5

88 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

FlatRate - FirstRate

the pickup of my things for moving could not have gone more smoothly. FlatRate was right on time, thoroughly professional with packing, took great care of my personal things, and finished in breathtaking time. My thanks to Matt, Gabe, Avi and the other two gentlemen who came to pack up things. I apologize for not remembering their names. I could not have been more pleased with choosing FlatRate and look forward to receiving my furniture and personal items in Colorado in a week or so. Many thanks.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Roberto and his crew did an excellent job. They were incredibly fast, professional and organized, and made the entire move stress-free. Would absolutely use them again!

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. Adam Robb is a star, highly recommended, relatively affordable moving company

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

They were the most professional and…

They were the most professional and hard working and fast movers I've ever dealt with . I would recommend to anyone looking for movers and not sure where to start. There's rates are unmatched and easily understood ....im so thankful

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish

From start to finish - everything was excellent. George gave me a simple to read proposal, a fair price and there were no hidden extras. The crew was very nice to work with and punctual. It was a fantastic moving experience and I will try and use Flatrate again!

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

FLATRATE MOVING IS ABSOLUTELY AMAZING

FLATRATE MOVING IS ABSOLUTELY AMAZING! I appreicate how they begin with a virtual call to visually see my inventory and assess my needs a pricing from there. Leaving no room for guessing or misunderstanding. Then the team in the office, have a no pressure approach! Of course this is business and they want you to pick them but there was no coercing, nor unrealistic promises. They respected and did all they could for my budget. They maintained excellent communication. ALSO, the movers that arrived were not a third party, but the same company!!! That is super important for consistency. The movers arrived early, which threw me for a second, but they waited, until the given time window and got right to work. The 3 man team was super efficient, kind and competent. I definitely recommend 10 out of 10!

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you!

The whole experience went really well, from booking to delivery. Zuleika provided guidance and patience throughout the booking process. The moving team was just as professional and kind. They were on time, assisted with everything and more, with the delivery ended up happening during the snowstorm. They manager beautifully. Thank you!

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Do it! Book your move.

Everyone was amazing. When I called on a Monday they were able to accommodate my move for that Friday. Everyone was friendly, professional, and Ms. Ming was a sweetheart from the start. Definitely will be booking again in the future.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Love it 100%

Love it 100%. Wouldn’t change a thing. The three gentlemen were perfect. Transported everything delicately/gently, yet very quickly. Respectful, pleasant, five out of five stars.

January 4, 2026
Unprompted review
Rated 5 out of 5 stars

Very simple and easy

Very simple and easy. Took care of things without fuss and the product showing you where your van was, was very helpful.

December 21, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Excellent and efficient moving services. Everything was very professional, from the contracting to the actual move. Made it the easiest move I have ever done!

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Dependable

I required a move within 24 hours. Flat rate was dependable, professional and the quote was reasonable. I highly recommend Flat rate!!!

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

An uphill move

My move was to a 4th floor walk up apt. I was so surprised with how quickly the movers were able to finish everything. They were well coordinated. They were also nice and respectful and helpful. I felt terribly for them bc it was a lot manual heavy lifting without the assist of an elevator. I hope the company pays movers extra for walk up moves as they seem much more challenging. They were so winded and despite this they managed to see through the task without damaging anything. Thank you so much to my movers today. Your assistance today meant everything to me. I also want to give the consultant a shout out. She was helpful and patient when I had to reschedule my move bc of the weather. This is my second time using Flaterate moving. Both times were positive experiences. My only wish is for them to have bins as additional packing options as they are more environmentally friendly.

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

My moving team was awesome

My moving team was awesome. You can see they were experienced in this field. They knew how to handle my furniture such as my delicate pieces. They wrapped everything prefect. They came fully equipped. I had a great team. Thank you for sending them.

December 29, 2025
Unprompted review
Rated 3 out of 5 stars

I booked FlatRate Moving on January 27

I booked FlatRate Moving on January 27, 2025 when I shifted to a new apartment across the city. Honestly, I was worried about large furniture because last time another company scratched my table. Their team came on time, wrapped everything properly and asked me twice if there were fragile items. One thing I liked was they explained the final cost before starting—so no hidden surprises later. The unloading took a bit longer than expected, but overall everything arrived in one piece, which is what I really cared about.

January 27, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look