Fleetprices.co.uk Reviews 189

Took delivery last December on a 2 year lease.
The car I wanted was a new model being imported & our representative went out of his way to make sure I got exactly the right model & spec. that I wanted, which was great as there weren't many around. I was kept well informed throughout the process, and got a very reasonable competitive price.
Will certainly be a returning customer as cannot fault the service provided.

Fantastic service. Both my wife and I have had cars from fleet and cannot fault them. When I was shopping around they priced matched and even beat their competitors. Once the car was ordered I was kept up to date regularly with the process and it was all very straightforward. If you email them responses are usually very swift. I now have a gleaming new car on my drive and am very happy.

Well priced, smooth and thorough company. Their customer services throughout have been polite and informative. I am set to receive my car next week after a few months of delay, however, they informed me of the delay before I'd put any money down and gave me an honest time frame which has been accurate. I was sent update emails monthly and if I had any questions they were answered within 24 hours.
My one area to possibly look at is the following quote when the vehicle's delivery is confirmed:
'Your vehicle will be driven to the delivery address, please note that the mileage incurred during delivery may form part of your contracted allowance'
I thought this was maybe a little unfair, especially if it was to be delivered from a distance. However, it's only a small point.
The staff should be proud, I'd suggest anyone looking for a leased car to use this company and specifically take note of the 'in stock offers' selection for a quick turnaround.

Avoid! Avoid! Avoid!
I ordered a car in November 2017 and I was told it would be with me in March 2018. The car has been delayed until the end of May/ beginning of June 2018 as such, I am now stuck without a car. I have told Fleetprices to cancel the car as i need a car now. They have told me that they will charge me £360 to cancel and its got nothing to do with them, as they blame the main dealer. If the car was to be delayed for another six months they would still charge me £360 if i wanted to cancel its not their fault according to the salesman. They do not care at all about their customers. They are virtually extorting money out of me when I'm stuck in a situation they put me in. What do they expect me to do? Pay the charge or hire a car until the new car eventually arrives? They even suggest I take a totally different manufacturers car to the one I ordered!
They are profiteering out of peoples misfortune. They could easily wave the £360 charge as it wont cost them a penny to cancel it at the dealers.
They just keep saying see their T&Cs. This is not the customer service you expect in 2018.

Horrendous company. Will take your money and leave you completely uninformed of any updates until you start chasing them. When they then fail to provide your vehicle within the original timescale they will fob you off with supplier excuses until you get so annoyed you cancel the order. They will then charge you a further £360 for this atrocious service on top of any original order fee you may have paid. Worst company I've ever had the misfortune to have dealt with. Please avoid. So many better companies our there.

Car delivered weeks late despite order being treated as high priority. Misinformed and misled throughout order process which delayed delivery of vehicle. Contacted after order had been delivered to inform me the wrong finance documents and payment amounts had initially been given and these were to be amended. Avoid, no accountability.