I never imagined facing 5 inches of groundwater in my basement, but after speaking with someone from the Flood and Water Pumps sales team, I felt confident this issue could be easily resolved. They su... See more
Company replied
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There were some delays in delivery which were not your fault, but Tammy was brilliant in resolving effectively. The service and support she provided were absolutely first class. In my many years I hav... See more
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Purchased a submersible pump from floodandwaterpumps.co.uk The price was the most competitive and the delivery was very fast and secure. Extensive range of pumps and no problems with the whole proces... See more
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Dealing with 5 inches of ground water in my basement isn't something I ever though I would have to deal with, but following a chat with one of the Flood and Water Pumps sales team I was reassured that... See more
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Company details
- Water Pump Supplier
- Hose Supplier
- Irrigation Equipment Supplier
- Lawn Irrigation Equipment Supplier
- Pumping Equipment and Service
- Swimming Pool Supply Store
Written by the company
Water pumps and expert advice with next day delivery. For domestic and industrial use. Puddle pumps, sump pumps, engine driven pumps. Shop online or contact us for more information 0115 9870358
Contact info
Unit 36, NG14 6AT, Nottingham, United Kingdom
- 01159870358
- enquiries@floodprotectionsolutions.co.uk
- floodandwaterpumps.co.uk
4.6
Excellent
718 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Speedy delivery, easy to use
Pump and hose arrived in just a couple of days, which was great as I really needed them. Easy to set up, worked first time. Impressive flow rate and gets the water right down to just a thin layer. Any air lock is easy to overcome.
November 21, 2023
Got the pump working for the first time…
Got the pump working for the first time this morning, seems to be moving the standing water ok! Will know more after it’s done it’s job.
January 26, 2024
Honda WB20XT Water pump
Faced with a large body of water getting closer to my house I placed an order for a Honda WB20XT water pump late on Thursday afternoon. My new pump and hoses arrived first thing the following morning and were put to good use with the pump being simple to set up and start. The pump performed an excellent job and efficiently moved the lake out of my field into a drainage ditch. I did find a manufacturing fault in part of the lay flat hose which sprang a leak but this was not apparent until the hose was put into use and having informed FPS they’ve advised a replacement is being sent today. 100% positive experience, excellent company to deal with and the Honda pump is a joy to own.
February 8, 2024
Unprompted review
Floodandwaterpumps have been very…
Floodandwaterpumps have been very helpful in solving my problem with the “ kinked” outlet hose . Therefore I have upgraded my review! They were quick to respond , and keen to assist me .Many thanks, Paul.
January 29, 2024
Unprompted review
Poor afterservice
Asked for correct connector size for pump and bought based on info given. When it arrived it didnt fit. Contacted for help but they didnt offer to send correct size, despite only being a few £, didnt offer to swap for original one, and told me id have to buy another one but have to spend a minumum £20 to place an order. Really poor
January 26, 2024
Go to for flooding advice/ products
Sound, helpful advice. Good product. Pleased with service.
January 26, 2024
Very efficient delivery timescale
Very efficient delivery timescale. Easy to talk with on phone. Unfortunately the order was duplicated and had to be sent back.
January 4, 2024
Great Customer Service
Liam replied promtly to all the questions I had - purchased pump.
November 15, 2023
Reply from floodandwaterpumps.co.uk
That's great to hear. Please do let us know if we are able to help in any other ways too. We very much value your custom and this review.
Super fast and amazing customer…
Super fast and amazing customer service. Basically saved my house! Much better than other companies I have used before. Will definitely use again!!
January 8, 2024
Unprompted review
Reply from floodandwaterpumps.co.uk
That's great to hear Dale. Please do let us know if we are able to help in any other ways too. We very much value your custom and this review.
Failed delivery, no updates, and no flexibility
I made an order before 4 pm on Friday and paid for next day delivery. I was expecting it on Saturday. On Monday I contacted them via the online messaging system and I was told next day delivery meant Monday. I phoned twice and was told that someone would get back to me with a tracking number to find out what had happened with my delivery. No one got back to me, and it is now 6 pm Monday with no delivery having ordered around 2:30 pm on Friday. Having read responses to other reviews, the roads in my area are completely clear and dry with no issues of access to any address in my village or street.
Update:
the package (pump, hose and clip) was delivered on Wednesday. The company points out that although they pay for next day delivery they have no control over the courier company. In my case, the "next day" delivery was the middle of the following week. I can only say that if you have an active flood incident, then it may well be too late to address the issue. I've updated the rating to 2 stars instead of 1 because it did arrive in the end.
Update 2:
The product itself seems to work. However the lack of a non-return valve means the water in the 30 metre hose just keeps running back as soon as the automatic pump action stops, then it pumps that same water again, in an endless loop that will never stop as water in a pipe will not evaporate. Other companies include the NRV as standard. About £3 on the website.
Update 3:
The rating goes back down to 1. The company said that they would not supply the £2 NRV and £1 tail because the minimum order value is £20. They said I should visit a hardware shop. I bailed the water out with a cup and bucket. They also declined to refund me the next day delivery charge of £12 despite the order taking 5 days to be delivered.
January 8, 2024
Unprompted review
Reply from floodandwaterpumps.co.uk
Good Morning Lionel,
I trust this message finds you in good health.
Firstly, I would like to express my sincere gratitude for taking the time to share your concerns with us. Your feedback is invaluable in helping us improve our services.
Regarding the delivery delay, please accept my apologies for any inconvenience this may have caused. We consistently strive to provide a next-day delivery service, as detailed in our terms and conditions. However, it is important to note that while we endeavour for timely delivery, certain circumstances beyond our control, such as the recent national-scale flooding, can affect these timelines. These events, including major road closures in Nottingham, unfortunately impacted our delivery schedules. As these incidents are unforeseeable, our delivery times, though usually prompt, cannot be guaranteed. We encourage all our clients to prepare well in advance of any flood or emergency situation.
Concerning the contents of your order, our website meticulously outlines the items included in each package under the 'What’s in the Box' section. If the Non-Return Valve (NRV) was not listed, it would not be part of the package. This specification is intended to cater to diverse requirements of different usage scenarios. For instance, if you were pumping across land, from a deeper area, or with a shorter pipe, no NRV would be needed.
Regarding the provision of a Non-Return Valve at no additional cost, our policy mandates a minimum order spend to maintain sustainability in our operations. This policy is in place to manage the costs associated with processing smaller orders, which can otherwise be uneconomical for us. We typically reserve manual goodwill adjustments for circumstances where our service has not met our high standards, which, does not apply in this situation. After thorough review, we must inform you that your complaint has not been upheld.
I understand your frustration and the impulse to express it on platforms like Trustpilot. However, it's important to note that such reviews can significantly impact our small business and we must operate within the parameters of our quotes terms and conditions to ensure fair and ethical treatment for all.
We genuinely appreciate your understanding and remain committed to providing quality service to all.
Highly recommended
Easy to order, online chat and email help me to get exactly the pump I needed.
Recommended
November 21, 2023
Quick and efficient as usual
Quick and efficient as usual. Backup advice always available My fourth buy from this company.
November 30, 2023
Great advice and great service.
November 30, 2023
Always good products and swift delivery…
Always good products and swift delivery thanks
November 21, 2023
Hose tail not fit for purpose - APP BPS Submersible…
I recently bought an APP BPS Submersible Puddle Pumpf from floodandwaterpumps. The supplied hose tail is not a standard fit. Despite being sold as 19mm/ 3/4 inch the male end does not fit a standard 19mm. 3/4 inch female hose fitting. Customer care seem to be unaware this was a problem and suggested pushing the bare hose directly on to the hose tail. I ended up buying a standard 19mm male fitting and it worked, Could this not have been supplied? Cost £1.50.
November 18, 2023
Unprompted review
Reply from floodandwaterpumps.co.uk
Thank you for taking the time to share your valuable feedback. We're sorry to hear about any confusion regarding our product specifications.
Please allow us to clarify: as per the website, our pump is specifically designed to be used with a 19mm hose tail (as supplied with the pump), and this detail is clearly indicated in our product description.
This setup ensures optimal performance when used with a 19mm hose, secured appropriately with a hose clip.
The hose should be fitted as a bare hose over the hose tail and our advice is correct. Please see this video: https://youtu.be/C9Jr3j6ZOcM?si=ielimcPu8oNTLJqJ
We understand that this may differ from standard garden hose or hose lock fittings, and we apologize for any inconvenience this may have caused. This pump is not designed to be used with a garden hose, and nor should it be. This could cause early failure due to altering the friction characteristics.
Our aim is to provide precise information to assist our customers, including detailed video demonstrations and accessible customer support for any queries or guidance needed.
We deeply appreciate your input however kindly ask you to reconsider your review given the review is misleading and we must ensure that all our customers receive the most accurate information about our products. We would not want any customers to be misled by the information in this review. Your cooperation to ensure this occurs is appreciated. Thank you for your understanding and support in this matter.
Delivered on time
Delivered on time. Seems to work very well. Will probably switch the flat pipe to something that does not kink and stop water flow. Overall pleased with purchase.
November 15, 2023
Unsure what to buy so emailed support…
Unsure what to buy so emailed support who were very helpful! Thank you
October 17, 2023
Unprompted review
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