Absolutely fantastic service from the team at flood assist. We had very efficient and friendly support. Staff were all very well trained and able to answer all queries, providing us with the most suit... See more
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See what reviewers are saying
After we were flooded in November 2025, the company we were insured with stated that they would not be renewing our insurance as from 31st March 2026.I contacted Flood Assist and I have nothing but pr... See more
We received our home and buildings insurance renewal reminder from Callum. He was very helpful, listened and answered our questions and provided an excellent service. Thank you again for all your he... See more
Brilliant experience from start to finish. Eddie was always so easily contactable, friendly and helpful. Helped me find a policy for a particulary quirky house which was sufficient enough to appease o... See more
Company details
Written by the company
Flood Assist is the UK's only pure flood insurance specialist providing flood insurance solutions to high flood risk and previously flooded homes throughout the UK. Flood Assist is supported by a leading panel of specialist flood insurers most of whom are able to provide cover via the Flood Re scheme. We have the unique capability to insure a wide variety of domestic properties including: holiday/second homes, unoccupied properties, thatches, Listed buildings, high net worth and all types of non standard construction. From converted railway carriages to Martello towers we've a track record in finding insurance solutions that are as unique as our clients. We're not a call centre but a team of personable and highly experienced insurance professionals that understand the challenges and particular needs that our clients have. We always make the time to listen and understand every clients individual circumstances ensuring that they have the right insurance in place for when they need it the most. Awarded a Building Public Trust Award by the Chartered Insurance Institute affirms that our very special team take every step they can to make sure that we deliver no only great and competitively priced insurance solutions for our clients but that we do it with care and compassion too.
Contact info
Meadow View Oundle Road, PE8 5EG, Woodnewton, United Kingdom
- 01832770770
- liz.mitchell@floodassist.co.uk
- floodassist.co.uk
4.8
Excellent
261 reviews
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Liz was extremely knowledgeable and…
Liz was extremely knowledgeable and helpful and understood our needs and found the right policy at price that acceptable to us
November 13, 2023
Liz was so lovely to deal with and made…
Liz was so lovely to deal with and made a difficult process very simple. Her kindness and understanding of our situation was much appreciated and to boot the quote came in considerably cheaper than our previous insurer who had declined to cover us for flood any longer.
November 10, 2023
Found me a good deal I could afford
Found me a good deal I could afford , very helpful on the phone
October 26, 2023
Flood help
Being able to speak to the same person and understand them she having patience when I was asking things I did not understand Liz was great Thanks
November 2, 2023
I Would Recommend to Everyone
Helen Heather made the experience successful. She was helpful and knowledgeable and when we hit a snag; she sorted it out for us with minimal fuss. I would recommend Flood Assist to everyone. Flood Assist more than halved what we had been paying for insurance.
October 20, 2023
Thanks to Eddie’s positive attitude we…
Thanks to Eddie’s positive attitude we had the necessary covers in place in time to exchange.
October 13, 2023
Wonderful service
Wonderful service. I dealt with Helen who was very friendly, professional and patient and found me the best policy for my property. I highly recommend this specialist company.
October 5, 2023
Unprompted review
Helen Heather is the person whom has…
Helen Heather is the person whom has dealt with my enquiry. She was very efficient throughout , very clear with the process and very attentive to my requirements. I have no hesitation in recommending the firm services
Michael Price
October 6, 2023
Everyone I spoke with was helpful
Everyone I spoke with was helpful, knowledgable and efficient
September 28, 2023
Highly Recommended!
Flood Assist are amazing! I really struggled to find buildings insurance with flood cover and even though I have never had a problem with flooding, I was turned down by numerous insurers (and also struggled with subsidence cover due to a historic claim). Flood Assist (Helen) came to my rescue and sorted me out and were so kind when I was giving up hope! Highly recommended.
September 27, 2023
Great insurance
Helen was excellent , friendly, listen, checked the information with the insurer and very professional. To cap it all their cover was the cheapest. I would recommend you try Flood assist.
September 20, 2023
Assist is in the title and they do this well…
Assist is in the title and they do this really well. If you are getting stressed out at finding the right insurance product for you and at the right price, these are the people to go to. They helped me right from the time they picked up my first phone call through to placing my home insurance through them. Brilliant.
September 6, 2023
No complaints
No complaints, in fact service and helpfulness deserve top marks. It’s just cost, which to cover flood, is high.
September 7, 2023
Very easy to work with and very…
Very easy to work with and very understanding of our business
August 30, 2023
Friendly and conscientious team very…
Friendly and conscientious team very helpful.Many thanks.
August 30, 2023
Very helpful and understanding person…
Very helpful and understanding person to talk with who took the time to really help. A rare thing these days. Excellent customer service.
August 24, 2023
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