Ordered and paid for “free” samples over a month ago and still have nothing to show for it. No samples, no refund, and despite chasing customer service, no response either. Completely unacceptable ser... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered carpet samples on 3rd May, heard nothing and almost 3 weeks later I tried to call but no answer and nobody returned my call. I emailed and nothing but I did ask for a refund of my postage co... See more
Great deal. Ordered 2 carpets. One carpet delivered on time - 2nd followed 2 weeks later [delivery issue with Abingdon]. Exactly what I ordered. [Comms could be better, had to chase the status of the... See more
Avoid this company – disgraceful service and false advertising. Ordered flooring promoted as “pride match and delivery” – what a joke. Customer service was appalling throughout. After endless delays,... See more
Company details
Written by the company
The UK's leading online carpet, vinyl, LVT and artificial grass suppliers. Get the best prices on all major brands and free samples at www.floortodoor.co.uk
Contact info
Floor To Door, Mere Green House, 46-48 Mere Green Road, B75 5BT, Sutton Coldfield, United Kingdom
- 0121 314 9236
- sales@floortodoor.co.uk
- floortodoor.co.uk
2.3
Poor
70 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 13% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beware of door to floor direct and lovecarpets.co.uk
Think this lot may have gone out of business.
Have been trying to contact them for days about an order that was never delivered and just keep going to answering machine and never get a call back.
February 15, 2024
Unprompted review
Very shady company with terrible…
Very shady company with terrible customer service. I'm only slightly convinced it's not a complete scam. Consistently poor with communication, very unorganised, and unapologetic when my order arrived nearly a month late.
December 20, 2023
Unprompted review
terrible delivery time.
terrible company!!! they said that the doors were in stock ( but I received them after 4 weeks) . Later I found out from other companies that the shipment from the main factory would be in 3 weeks( and it match with delivery to me) . But at the end they knew very well that they didn't have them at stock . I told them that I know 100% that they don't have them, And still listened to excuses ...
November 17, 2023
Unprompted review
Reply from Floor To Door
hi there you have got the wrong we website we are a flooring company not a door company
Waste of time
Ordered a sample of carpet about 2 weeks ago , got e mail to say it was being processed still waiting for it , doesn’t matter now as got carpet local , waste of time .
October 12, 2023
Still not received samples!!
September 10, 2023
Reply from Floor To Door
the samples get sent out within 24 hours of ordering them via royal mail
Prompt service
August 31, 2023
Quick and reliable service
July 24, 2023
Ordered 3 lots of flooring and had…
Ordered 3 lots of flooring and had emails to confirm order than another to say it’s been shipped , thank had a email a day or 2 after to say it’s not in stock and I was happy to wait but because there’s a glitch on the site they said I only paid for 1 roll and would have to pay for the further 2 if I wanted them …. Safe to say I cancel my order and got a refund . This was their fault I feel I had been misleaded and they would have honoured there site mistake !
July 14, 2023
Reply from Floor To Door
Hi Shannon, Thank you for your review. We did communicate with you both via phone and emails ref your order placed to try to get this rectified for you. Unfortunately as discussed in your emails you had only paid for one order and not 3, the other orders were showing at £0.00 value, hence why we contacted you. You did not wish to pay for the other two cuts and asked for a full refund, which we refunded you immediately.
Quick and easy and very helpful!
July 18, 2023
Doing what I wanted for free
July 5, 2023
Provided exactly what we wanted
Provided exactly what we wanted. One thing I would suggest to improve your service would be better communication on expected delivery. Apart from that excellent website and products 👍
June 27, 2023
Excellent service and great price.
May 18, 2023
Good service
May 9, 2023
Excellent service,
April 13, 2023
Sample requested and sent as promised
April 10, 2023
No communication
No communication at all. I had to email after a week about my delivery and I was told the delivery was the next day and I would receive a time slot in the morning. I called up as I hadn’t heard anything and was given the slot over the phone. I was really disappointed with the service. The delivery man was very nice however.
April 2, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.