Ordered and paid for “free” samples over a month ago and still have nothing to show for it. No samples, no refund, and despite chasing customer service, no response either. Completely unacceptable ser... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered carpet samples on 3rd May, heard nothing and almost 3 weeks later I tried to call but no answer and nobody returned my call. I emailed and nothing but I did ask for a refund of my postage co... See more
Great deal. Ordered 2 carpets. One carpet delivered on time - 2nd followed 2 weeks later [delivery issue with Abingdon]. Exactly what I ordered. [Comms could be better, had to chase the status of the... See more
Avoid this company – disgraceful service and false advertising. Ordered flooring promoted as “pride match and delivery” – what a joke. Customer service was appalling throughout. After endless delays,... See more
Company details
Written by the company
The UK's leading online carpet, vinyl, LVT and artificial grass suppliers. Get the best prices on all major brands and free samples at www.floortodoor.co.uk
Contact info
Floor To Door, Mere Green House, 46-48 Mere Green Road, B75 5BT, Sutton Coldfield, United Kingdom
- 0121 314 9236
- sales@floortodoor.co.uk
- floortodoor.co.uk
2.3
Poor
70 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 13% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Can't give any higher as still waiting…
Can't give any higher as still waiting on delivery. Takes a bit too long imo. Hopefully all fits well.
March 23, 2023
Great Service & Prices!
Great Service & Prices!! Will be ordering from here again. Thank you.
January 9, 2023
Unprompted review
Great price and great svc
Great price and great svc. Shame it was let down by delivery,text saying will be here by 15.33, so as its curbside delivery only I arranged for a friend to be here to help. Was out and then got delivered text saying that they had delivered at11.10.
Very inconvenient as I then had to rush back home and try to find someone to help to move it.
November 11, 2022
Ordered 4 samples but received three…
Ordered 4 samples but received three but were delivered very promptly. Will buy when ready to refurbish kitchen.
June 27, 2022
My sample never arrived
My sample never arrived so can’t comment on anything other than no delivery
June 5, 2022
Reply from Floor To Door
Hi Rachel I am sorry to hear this and as confirmed over the phone today I will get this sample resent out to you early next week.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.