Floor To Your Door Reviews 63

Great communication from paul and delivered when they said

Very good communication,quick delivery

I have used Floor to your Door a number of times over 10 years and can't recommend them highly enough. The reason for this is that Brad knows the value of customer service. He's a top man on top of his customers and I always feel valued, very rare these days, he's on top of every small issue and thinks about you over spending on your orders.

I would always recommend them to everyone I know looking to buy. Thanks again Brad

Great quality carpet and underlay. They even upgraded the underlay as they had ran out of the one I ordered. Would definitely order again. Saved around £400 compared to what another company was quoting for the same carpet.

Amazing service, vinyl ordered Monday afternoon and delivered before 10am the following day !

Great price and service from Brad, internet shopping as it should be.

Don't spend any time choosing your carpet, underlay, grippers, luxury vinyl, astro turf...... until you check if they deliver to your area.....AND don't believe what their website says... quote "it's an old website and needs updating"
'Speedy nationwide delivery service' what a load of rubbish.... obviously their sat nav doesn't work past Devon.
I have an order for over £1600 but will give it to a company that is bothered about customer service.
UPDATE.... Your postcode checker stated that you covered TR13 so maybe check your facts before replying to reviews as you then just look incompetent as well.

Great experience! We had been messed around by another carpet company for weeks and called Floor to Your Door to see if they could get us the carpet that we wanted quickly. They were so nice, really helpful and sorted everything out so fast. Great communication too which was really reassuring. After such a stressful experience with the first company this was such a relief. Thank you!

Super speedy installation. Looks amazing!

Excellent service from Floor To Your Door.
After checking availability of stock, I proceeded to purchase a carpet and underlay online. A simple system once you know your measurements. Order placed midday Monday, all goods arrived Wednesday morning. Highly recommend.

EDIT TO RESPOND TO COMPANY:

I have copies of both my invoices which clearly show the altered one. I cannot upload them here.

I chose not to answer the two calls from you on that particular day as it was stressing me out hearing you promise to send my items out and that "they will be with you today" when I knew fine well nothing was ever coming. I emailed you instead.

You did NOT clearly admit the incorrect delivery was your fault at all. Initially you went off my first call to see if the supplier would reduce the standard delivery fee of £30 down to something more reasonable, at my request, as I thought I had incorrectly ordered the wrong items. I realised the issue after we hung up and called YOU back. That is when you admitted the issue at your end.

£36.72 was refunded yes, although this does not make this whole process worthwhile. I waisted a whole week not being able to complete the job I planned, and waisted a lot of time waiting by the door for delivery's that never showed.

Original Review:

I would not use again. My invoice was fraudulently changed to make it look like I ordered different, in stock items to what I actually wanted! I almost paid extra for the items, plus delivery, thinking it was me who made the error! I was promised exchange items. Even after a week of waiting home every day for the new delivery, I still had missing items and I STILL don't have what I ordered to get my job finished. I also didn't realise this was a drop shipping set up. Because of this, I had no direct contact to my supplier or delivery company. I was helpless, relying on a 3rd party company.

Brad provided fantastic customer service. He phoned me after I sent an email request. He confirmed the carpets were in stock and you can even select your delivery date. Brad also phoned me on the day of delivery to confirm approx time of delivery. Fantastic service and great prices. I wouldn't hesitate to use again. This company are based in Bristol but delivered to me in Glasgow and the service was better and more reliable than local companies in my area. Thanks again.

after spending months and months trying to source a specific carpet and being constantly messed around and being given false promises i was eventually advised to contact Floor To Your Door. After making contact and discussing what it was i was after i can honestly say i was not disappointed. They were more than helpful, incredibly courteous and extremely professional. The overall price was a fraction of what i was being quoted by company's that didn't even have the stock. Delivery was on time with no delay and the driver was also very helpful and friendly. FLOOR TO YOUR DOOR will be my go to now for all flooring needs and queries

Amazing company. Placed my order, got immediate confirmation and dispatch notification. Arrived on my specified date. Delivery driver was brilliant & very helpful. Carpet was exactly as advertised, good quality, excellent value for money. Would totally recommend them and use them again.

Ordered a carpet for a bedroom, great value for money, excellent service. Would definitely recommend.

Excellent and prompt customer service, from sending out samples to organising delivery and fitting.
Fitter on the day very polite and a tidy worker.
Carpet in excellent condition, the sample didn't do it justice

Called them for advice.. First, they answered promptly and Brad (I think that was his name) gave me expert (he is an ex carpet fitter) advice on everything I needed to know about measuring, fitting, accessories etc. And very helpful when I struggled with filling in online form. Carpet arrived with 20 min warning. Friendly and helpful delivery guy. Beautiful carpet. All round excellent service - very refreshing in this day and age. Thank you.

Just had my carpets fitted by two fantastic lads Arthur and Jack brilliant workmen never stopped carnt recommend them highly enough.

Needed some vinyl for the kitchen and had been looking for a couple of weeks when I stumbled on Floor To Your Door website. Saw the vinyl I had decided on, it was also the best price I had seen online so I decided to go ahead and order. I am so glad I did. The very next morning I received a phone call to confirm everything, emails updating me along the way. So professional and well organised. The flooring arrived on my chosen day, just waiting to lay it now to transform my kitchen.
Just want to say thank you so much for a great A1 service.

Very pleased with the quality of the carpet and very quick delivery

Great communication and fast delivery and at a good price