Floor To Your Door Reviews 

First time buying carpet over the internet, which I did as we wanted to lay more of the same carpet originally put down 10 years ago in a rental property and found it listed on the floor to your door web site. Although we tried to place the order with local stores, none were interested in supplying it.... Placed an order for a sample piece and having found the match to be perfect, placed an order for 26 SqM of carpet and 2 rolls (30 SqM) of underlay. Brad called back within 30 minutes to advise on availability and delivery timeframes and was very happy for me to pick his brain over which underlay a to go for. It is challenging with stock levels at the moment - Brad organised for our underly to come down from Manchester to Kent ! and added notes for the delivery driver to call me ahead of delivery as the drop off was at a block of flats on a busy main road - not easy with a lorry... Very pleased that Brad was not interested in taking any payment until he had confirmed with the stockholder that the carpet and underly were physically available and could be delivered on our chosen date. All went very smoothly - delivery chap also very helpful in carrying the carpet to the fornt door of the block of flats with me and advising us to take the cardboard tube out of the carpet roll so we could bend it a bit to get it up 3 flights of stairs (phew!). All in all a complete pleasure dealing with Brad and the delivery driver and we got the carpet and underlay at a great price. Will be repeating the exercise when re-carpeting our next rental property, now we have found a great fitter too ! Thank you, Brad.

Great prices, Great company. Brad couldn't have been more helpful - Thank you! Would highly recommend to my friends and family :-)

Hi Sarah, sorry it took some time to reply, but want you to know the CFS Eternity Classic Wood Plank – Distressed Grey, I ordered was delivered on time. It's now fitted in my new kitchen and looks absolutely amazing. Considering the cost the quality is superb and like you said it copes easily with my sliding utilities. I'll be back again for some more, think we will extend through the dining room. Take care Steve

Brad and the "Floor to your door" team gave a very personable and efficient service from the initial inquiry, right through to follow up once good had been delivered. Very happy with our purchase and we would recommend highly.

I purchased the soft noble urban stripes for my hall, landing and stairs. My original colour choice wasn't available due to a shortage but Brad found me an alternative which ended up being the better choice in the end. Payment is by bank transfer which I knew prior and it was seamless and this is a genuine company so please don't let that concern you. Delivery came as scheduled and my fitters also came and told me this was a good quality carpet. I will definitely go to Brad again for future purchases as he was so helpful unlike other companies I approached first

Very pleased with the service recently received from Floor To Your Door. We ordered the underlay first thing Monday morning and it arrived promptly 3 days later on the selected delivery date. We submitted the order online and Brad called us very shortly afterwards to confirm availability. Quote and invoice then arrived promptly by email. We spoke to him again on Wednesday to confirm delivery as we were arranging our carpet fitter and again he was very helpful. He then phoned after delivery to check the delivery had gone well and that everything had arrived ok which it had. Happy to recommend!

Customer service was excellent. Brad called and emailed numerous times to let me know the status of stock and delivery dates, and even called a few hours after my delivery to check that everything was ok. The driver called 30 minutes ahead to let me know that he was coming, and was very polite.

Admittedly, I was apprehensive that payment could currently only be made by bank transfer as apparently there was a problem with their card payment system, but everything went extremely smoothly. Quotes and invoices were done electronically, so there's a 'paper trail' if there's ever any dispute.

Highly recommended.

As I left a message to say that I needed the carpet first thing i asked if I could collect rather than have delivery. This was no problem. Brad was helpful and friendly and made sure everything was confirmed while on the phone. Excellent service.

Buying carpet online at the moment was not easy as stocks are low owing to Covid-19 but Brad of Floortoyourdoor was brilliant with his help and got the carpet I wanted with fast delivery.
I would buy from them again and recommend them.
Thank you Brad

This was the first time I had used ‘floor to your door’ and was very impressed with the whole service.
Ordering online was simple with a confirmation phone call within 15 minutes after placing the order.
The delivery driver was friendly and called me first thing in the morning to confirm a rough time of delivery.
The carpets are fantastic and exactly what I expected.
Most of all I was amazed by the service provided by Brad from Bristol Carpets. He called me and continuously kept me in the loop regarding my delivery and answered any question I had! Very impressed with his service, and I would certainly recommend them to anyone else considering new flooring!
Thank you all very much!

despite all of the obstacles to service delivery during COVID times, Bradley was really helpful. The pandemic has caused untold issues re processing payments and invoices, but Bradley explained the process clearly and responded to all calls. I had read a lot of reviews about flooring places taking the money and not delivering and was concerned, but I had no need to be. The noble heathers cobble carpet I ordered was delivered quickly and exactly what I wanted. The delivery firm left one of two carpet in the warehouse, but Bradley answered the call, investigated and called me back with an update within an hour, the second carpet was here the next day. Overall, very pleased with the outcome. Thanks Bradley.

It was easy to find the carpet we wanted on the website and a question we had was responded to within the hour.

The price was good and we got to choose the day we wanted delivery (we could have had next day but we weren't ready).

The carpets arrived on time and we even got a follow-up call from them to make sure all was OK.

I'd definately use them again.

Easy to use web site and the product was good value for money. Also called them for advice and they were very helpful too.

I found this company really easy to do business with, right from order through to delivery and at a very good price. Highly recommended.

Another great experience ordering our carpet with Brad. Polite and helpful, always kept us updated with what was happening. Quick delivery was much appreciated. Will be ordering more soon.

Not yet fitted carpet, but company was pleasant to deal with, helpful and competitive with pricing. At the moment (I believe due to Covid 19) you can only purchase by bank transfer which may be off putting for some, but stick with it and you will get what you ordered and in my case delivered on the due date.

I was trying to match a carpet that had been bought two years earlier elsewhere. Very helpful sales staff and delivered speedily to our door. Excellent service and quality of carpet.

Tried to purchase a carpet, approximately £350. Wouldn't take visa, PayPal or any other payment apart from Bank Transfer. I've watched so many programs warning about this method of payment I cancelled my order. May try again in a month or two if I haven't been fixed up. (Caution). Still bad practice, why not check stock and then give option to pay by debit card (visa) for extra protection??

I placed an order today totalling over £200 at this company. Brad was on the phone with me and confirmed availability of stock. Their website states free delivery for orders over £200 and mine qualified for that in the addition of being a standard mainland postcode in Glasgow (note that Glasgow is also mentioned as one of their depot locations on their website).

Later Brad called me again stating that they will be charging a £30 delivery charge (their website has delivery rates of £9.95 per order for orders that do not qualify for free delivery ). I explained that it's qualified as a free delivery to a mainland address as per their website. He just said sorry mate that's what it is as they need to get trucks for delivery. What an excuse, as if trucks aren't used for distribution and delivery for virtually every seller!

Totally dishonest people and utterly poor customer service, wanted to add delivery charges after placing the order on their website. I also emailed them directly informing them that I have shared my customer experience at trust pilot online.

Buyer beware!

**Edit added below comments after seller response 21/07/2020**
Well, firstly I never mentioned that payment was taken from my account. All my comments are totally valid. You advertise a product at a specified price with free delivery included, and then later very 'transparently' (added the word as you seem to like it) come back to the customer asking for an additional £30 delivery for whatever reason! I can see that you are quite bitter from a valid first negative feedback for your company, rather you should be taking criticism constructively and improve. That is a bad customer experience and furthermore does not reflect good on you the way that you have responded

This Company is absolute AMAZING best prices , fast delivery and you can pay PAYPAL. I saved myself £350 on my 42 square metres of carpet. I rang up and spoke to the customer service , they were a fantastic help . My delivery arrived 48 hours later. Fully protected in wrap, And in pristine condition. Many Many thanks will tell everyone about your company.