florencestore.com.au Reviews 483

Fast delivery, quality clothing.

Firstly, this store only gives credits and not refunds. They sent me the wrong item and I emailed to request instructions to resolve this. I received an automated response so two days later I wrote to them through their help Centre and received another automated response. I then emailed and received a personal response which stated that as I had sent multiple emails the response would now happen 2-3 business days from my most recent email. I had explained in my initial email that I was going away the following week and wanted the item to take away, so they knew timing was important. In summary, for trying to establish a quick resolution as a result of Florence sending me the wrong product, they became annoyed by my multiple attempts to pursue a quick resolution. I will never order from them again. They have not even apologised for sending the wrong item, instead responded with rude emails.

Buying online from Florence is very easy and the delivery time is fantastic.

Buying from Florence store was just so easy. I bought 2 jackets and they were delivered so quickly I couldn’t believe it. The jackets were beautiful and just perfect x

The customer service is no where to be found. I was condescendingly made at fault for a late delivery of which I paid express for. Instead of empathising with the situation, I was told that it was my fault and to shop elsewhere as well being told I was not to shop here anymore. Whoever is running the customer service does not have one iota of understanding good written communication, proper approach and how to build a customer base. In this day and age, it’s important to build relationships with your base not dismantle them. Unfortunately, I will not shop here again given the uneasy and condescending feeling about the experience. Please note I have shopped here twice and the first time, I did not have an issue but this 2nd time, the communication was accusatory.

Florence store have beautiful clothing of high quality. All of my orders have arrived within 24 hours of placing them. I love the natural fibres and the way the clothing makes me feel when I wear it.

Love my Gabriella Contrast Stitch Denim Pant & Byrony Contrast Stitch Shirt. So comfortable. Loads of positive comments whenever I wear it.

I have purchased several items from Florence. Sadly, after wearing a blouse only twice it began to fall apart. The item/fabric is clearly faulty/below acceptable standards. Despite numerous attempts to resolve this matter via email, Florence has refused to accept any responsibility. I was sent an email saying that they had ‘thoroughly reviewed the matter’ and will not engage in further correspondence. They have not requested that I return the item (which I am prepared to do) in order for them to view it first hand. It is clearly defective. Be very cautious when purchasing from this store because their customer service is very poor if there is an issue with a product.

When purchasing online there is NO CASH REFUNDS only exchange or credit note.
This needs to be prominently advised when buying.
It's normal practice to offer refunds of cash when shopping online. No more shopping here...

Was the first time I ordered from this store. Very impressed. Good quality pants. Ordered and it was express post to Perth. Very fast. Accurate sizing given.

Easy ordering, fast postage and great quality clothing.

I always have great service from this company

I bought the most beautiful dress, i downsized as the reviews suggested and it was perfect. lovely material, fits and looks amazing. Love Florence Store.

I have now purchased from the Florence Store numerous times. Every purchase has been beautiful. Great quality, fast delivery, great customer service and a fast exchange if size needed swapping.
Completely recommend Florence store. Happy customer. The Thai silk dresses are stunning.

Very quick service and great prices too. Looked everywhere for this Amalfi top and was lucky to find it here.

Great service and really fast delivery. Love my top but it’s been a bit to hot to wear just now ….. WA.

Good service lovely pants very comfortable

Florence stocks my favourite brands and has an easy to use website. They have exceptionally quick dispatch and delivery and are quick to answer questions and resolve any concerns. They are one of the best companies I have dealt with and have beautiful clothes. I would highly recommend.

Absolute pleasure to purchase an item as perfect as description. Beautiful quality.
Highly recommend. Fast efficient postage.