What made my travel plans a wonderful experience can be put into one word....Austyn (My Travel Consultant.) He was extremly patientm courteous, & I could tell he was dedicated to finding the best deal... See more
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See what reviewers are saying
The gentleman assisting me was Edgar. He was the most patient, well speaking agent I’ve ever encountered for South west or any airline!! He went above and beyond to help me find best rates and times t... See more
Nowadays is rare and hard to have excellent customer service. Jesse is wonderful! He answered all my questions with utmost knowledge, patience and professionalism. He speaks slowly and clearly easy to... See more
Amos has made my day by working speedily and courteously for my last minute cancellation. He has been nothing except extremely helpful and professional. I understand the circumstances by which it happ... See more
Company details
Written by the company
Founded in 2017, Fond Travels is your one-store solution for unbeatable deals on flights and vacations. With our extensive network of airline partners and a wide range of vacation packages, we can help you find the perfect travel options to suit your preferences and budget. Join us on a journey of unforgettable experiences and let Fond Travels be your trusted travel agency in crafting remarkable vacations, memorable flights, and more.
Contact info
2700 Neabsco Common Pl Suite #101, 22191, Woodbridge, United States
- (323) 800-6001
- info@fondtravels.com
- fondtravels.com
4.6
Excellent
258 reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Michelle Molloy was very helpful and…
Michelle Molloy was very helpful and patient.
October 21, 2024
Unprompted review
Reply from Fond Travels
We're thrilled to hear about your fantastic experience with us. Providing exceptional service and unforgettable experiences is what we strive for, and we're delighted that we could exceed your expectations. Your kind words are truly appreciated and serve as motivation for our team. We look forward to welcoming you back on another adventure soon. If you ever need assistance or have feedback to share, please feel free to contact us.
They misled me
They misled me into thinking they were my actual airline charging me $500 when in the end, my own airline changed my connecting flight (For free) to ensure that I was able to complete my trip. They did nothing and they did not refund the $500 that they took from me.
September 2, 2024
Unprompted review
Reply from Fond Travels
Unfortunately, We are unable to recognise you as our customer. To help us resolve the issues you faced and to ensure that we take appropriate action, we kindly request that you share more details about your experience. Please email us at help@fondtravels.com with specific information regarding your booking or any other relevant details.
Your satisfaction is our priority, and we are committed to resolving any issues to your satisfaction.
We look forward to the opportunity to assist you further and make things right.
Michelle was a great help
Michelle was a great help! She understood my situation and was so patient and friendly. She solved my issue like a pro. Thank you Michelle!!🌹
October 14, 2024
Unprompted review
Reply from Fond Travels
Thank you for your review! We're thrilled to hear about your fantastic experience with us. Providing exceptional service is our top priority, and we're delighted to have exceeded your expectations. Your feedback means the world to us and motivates us to continue delivering memorable travel experiences. We can't wait to welcome you back for more adventures in the future!
I was assisted by Lucas
I was assisted by Lucas. He was very professional and courteous.
September 18, 2024
Unprompted review
Reply from Fond Travels
We're thrilled to hear about your fantastic experience with us. Providing exceptional service and unforgettable experiences is what we strive for, and we're delighted that we could exceed your expectations. Your kind words are truly appreciated and serve as motivation for our team. We look forward to welcoming you back on another adventure soon. If you ever need assistance or have feedback to share, please feel free to contact us.
Dexter was very polite and tried to help
August 28, 2024
Unprompted review
Reply from Fond Travels
We're thrilled to hear about your fantastic experience with us. Providing exceptional service and unforgettable experiences is what we strive for, and we're delighted that we could exceed your expectations. Your kind words are truly appreciated and serve as motivation for our team. We look forward to welcoming you back on another adventure soon. If you ever need assistance or have feedback to share, please feel free to contact us.
Dexter help me with my portion g pass
Dexter help me with my portion g pass
August 26, 2024
Unprompted review
Reply from Fond Travels
We're thrilled to hear about your fantastic experience with us. Providing exceptional service and unforgettable experiences is what we strive for, and we're delighted that we could exceed your expectations. Your kind words are truly appreciated and serve as motivation for our team. We look forward to welcoming you back on another adventure soon. If you ever need assistance or have feedback to share, please feel free to contact us.
Harvey is excellent
Harvey had been very helpful in rebooking our flight and making hotel reservations for us when our flight got canceled.
August 20, 2024
Unprompted review
Reply from Fond Travels
We're thrilled to hear about your fantastic experience with us. Providing exceptional service and unforgettable experiences is what we strive for, and we're delighted that we could exceed your expectations. Your kind words are truly appreciated and serve as motivation for our team. We look forward to welcoming you back on another adventure soon. If you ever need assistance or have feedback to share, please feel free to contact us.
Harvey is excellent
Harvey is excellent, smart and efficient. Great person to have on your staff.
August 21, 2024
Unprompted review
Reply from Fond Travels
Thank you for your review! We're thrilled to hear about your fantastic experience with us. Providing exceptional service is our top priority, and we're delighted to have exceeded your expectations. Your feedback means the world to us and motivates us to continue delivering memorable travel experiences. We can't wait to welcome you back for more adventures in the future!
Dexter was a great help
August 12, 2024
Unprompted review
Reply from Fond Travels
We're thrilled to hear about your fantastic experience with us. Providing exceptional service and unforgettable experiences is what we strive for, and we're delighted that we could exceed your expectations. Your kind words are truly appreciated and serve as motivation for our team. We look forward to welcoming you back on another adventure soon. If you ever need assistance or have feedback to share, please feel free to contact us.
Reply from Fond Travels
We're thrilled to hear about your fantastic experience with us. Providing exceptional service and unforgettable experiences is what we strive for, and we're delighted that we could exceed your expectations. Your kind words are truly appreciated and serve as motivation for our team. We look forward to welcoming you back on another adventure soon. If you ever need assistance or have feedback to share, please feel free to contact us.
FRAUD ALERT
FRAUD ALERT: this company interjected my call to Chase Travel while I was on hold and fraudulently took my credit card and personal information by pretending to be the bank's third party & charged my card. I have reported them to the police and opened a dispute with the bank, who had no idea of who they are nor has any business with them. I highly suggest that you avoid any business with them. There is a police investigation open on them and despite trying to get my money back they kept being extremely rude and ghosting me every time I contacted them to also have my information removed from their records.
April 3, 2024
Unprompted review
Reply from Fond Travels
We appologize for the inconvience caused you. In order to assist you with your concern, We tried to reach you. However, You seems to be busy at the moment. Please note that at Fond Travels, we always obtain prior written approval before charging any amount by specifying the service being provided. The decision to proceed with the services was entirely at your discretion. Only after receiving your approval, our travel advisor confirmed the services for you.
We would like to inform you that after thorough investigation, Your bank has already resolved the dispute in the favour of Fond Travels since the complete services was provided by us. To help us resolve the issues you faced and to ensure that we take appropriate action, we kindly request that you share more details about your experience. Please email us at escalations@fondtravels.com with specific information regarding your booking or any other relevant details.
Your satisfaction is our priority, and we are committed to resolving any issues to your satisfaction.
We look forward to the opportunity to assist you further and make things right.
Diego Sanchez
Diego Sanchez help us out with our flight, I like spirit airlines and it’s the best they attend us well and great service.
July 29, 2024
Unprompted review
Reply from Fond Travels
We're thrilled to hear about your fantastic experience with us. Providing exceptional service and unforgettable experiences is what we strive for, and we're delighted that we could exceed your expectations. Your kind words are truly appreciated and serve as motivation for our team. We look forward to welcoming you back on another adventure soon. If you ever need assistance or have feedback to share, please feel free to contact us.
I call Harvey and he very patient with…
I call harvey twice and he was very patient and helpful and he help me with my flight i wanna say thank you for your help
July 28, 2024
Unprompted review
Reply from Fond Travels
Thank you for your review! We're thrilled to hear about your fantastic experience with us. Providing exceptional service is our top priority, and we're delighted to have exceeded your expectations. Your feedback means the world to us and motivates us to continue delivering memorable travel experiences. We can't wait to welcome you back for more adventures in the future!
Very helpful and patient
Very helpful and patient, he spent almost half an hour trying to help us, and we got what we needed. I recommend this guy. I wish if all customer service representatives like him. I don’t usually give reviews but he deserves it.
July 29, 2024
Unprompted review
Reply from Fond Travels
Thank you for your review! We're thrilled to hear about your fantastic experience with us. Providing exceptional service is our top priority, and we're delighted to have exceeded your expectations. Your feedback means the world to us and motivates us to continue delivering memorable travel experiences. We can't wait to welcome you back for more adventures in the future!
Harvey the best …
So I book with American Airlines and I get the most exceptional receptionist Harvey!! 💯He was very attentive and supportive he customers service skills was a 10/10 I would definitely use him again whenever I am traveling 💯💯💯!!
July 24, 2024
Unprompted review
Reply from Fond Travels
Thank you for your review! We're thrilled to hear about your fantastic experience with us. Providing exceptional service is our top priority, and we're delighted to have exceeded your expectations. Your feedback means the world to us and motivates us to continue delivering memorable travel experiences. We can't wait to welcome you back for more adventures in the future!
They are scammers…
They are scammers…they are unethical
They are scammers…they are unethical. they asked me to pay them a cancelation for tickets that were not purchased from them, they promised refund vouchers and when my friend advised me to call the airlines directly the airlines said only the issuing office could refund the tickets, the cancelation they asked for it was about 3000.00,
July 23, 2024
Unprompted review
Reply from Fond Travels
Unfortunately, We are unable to recognise you as our customer. To help us resolve the issues you faced and to ensure that we take appropriate action, we kindly request that you share more details about your experience. Please email us at escalations@fondtravels.com with specific information regarding your booking or any other relevant details.
Your satisfaction is our priority, and we are committed to resolving any issues to your satisfaction.
We look forward to the opportunity to assist you further and make things right.
Excellent agent Dexter bachor great! Service
Great agent Dexter help was most profesional
July 21, 2024
Unprompted review
Reply from Fond Travels
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your experience with us. At Fond Travels, we strive to create memorable journeys, and it's always rewarding to receive such positive feedback. We're delighted that you found our services to your liking. Your satisfaction is our priority, and we look forward to welcoming you back on another adventure soon. If you have any further feedback or need assistance, please don't hesitate to reach out.
Breeze Account Hacked
My miles were used by someone else who apparently accessed my Breeze Account. Eddie with Fond Travel did a superb job of helping me with part of the loss I incurred. My plans were necessary for me to change due to my partners death. Eddie was concerned and did as much as he could. His follow up on this issue was remarkable. He restored my faith in Breeze Airlines.
July 8, 2024
Unprompted review
Reply from Fond Travels
We're thrilled to hear about your fantastic experience with us. Providing exceptional service and unforgettable experiences is what we strive for, and we're delighted that we could exceed your expectations. Your kind words are truly appreciated and serve as motivation for our team. We look forward to welcoming you back on another adventure soon. If you ever need assistance or have feedback to share, please feel free to contact us.
Reply from Fond Travels
We're thrilled to hear about your fantastic experience with us. Providing exceptional service and unforgettable experiences is what we strive for, and we're delighted that we could exceed your expectations. Your kind words are truly appreciated and serve as motivation for our team. We look forward to welcoming you back on another adventure soon. If you ever need assistance or have feedback to share, please feel free to contact us.
Fond Travels are the best and…
Find Travels are the best and especially my friend Eddie, very courteous and take good care of his customers.
I would always recommend you guys to my friends
Thank you very much
July 9, 2024
Unprompted review
Reply from Fond Travels
We're thrilled to hear about your fantastic experience with us. Providing exceptional service and unforgettable experiences is what we strive for, and we're delighted that we could exceed your expectations. Your kind words are truly appreciated and serve as motivation for our team. We look forward to welcoming you back on another adventure soon. If you ever need assistance or have feedback to share, please feel free to contact us.
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