Fone World  Reviews 151

pieces of s**t said they could get it done the next day and waited for it for a MONTH. Very poor service and terrible customer service in total.

Fone World, Peterborough: I viisted Fone World's Peterborough branch with a simcard issue which I needed to swap from one mobile phone to another (I'm not very 'tech savvy'). The two members of staff who dealt with my problem were very polite and got the issue sorted forthwith. They did not charge me and did not make me feel like a moron! Therefore, I would happily visit this shop again! A very high level of customer service!

Excellent service. great products and they won't overcharge you, they won't tell you to buy a product unless you actually need it. They fixed my phone very quickly

AVOID AT ALL COSTS and go anywhere but here for any sort of repair unless you trust your device with a bunch of monkies!. The repair to my phone was quite simply laughable, and they have ruined a £1200 phone. The back of my phone wasn't even glued down properly when I went to collect the first 2 times. The third time the 'brand new genuine Samsung screen' I paid for was obviously a second hand screen which was full of dust and covered in scratches which they tried to hide, they then tried to tell me it was normal. The owner is full of lies, and needless to say, I have reported to both the Merry Hill owners and trading standards who will both be investigating.
Five times I went back until the phone was in a physical condition that I was happy with but now I'm left with a phone screen that isn't very responsive and a broken charge port which worked perfectly before. My sim card was also lost, so my phone was returned with a newly fitted and ACTIVATED pay and go sim. This was confirmed by Vodafone, who said the sim was new and activated that same day. This was backed up with a text message to say that a new sim had been activated, which was time stamped at the time they had my phone in their possession. Again this was all denied by the owner so I strongly reccomend boycotting this shambles of a store completely!
I won't be using the so called 12 month warranty that they offered and instead I'll be seaking a refund to get my phone repaired professionally instead!

Don't trust any of the other '5 star ratings' either, as these are all FAKE REVIEWS which have also been reported to Google. Hopefully this place is shut down very soon to avoid ripping off unsuspecting customers. I'll see to it myself!

I popped into Foneworld in Bracknell with my very old iphone, it had died and I'd been told by Vodaphone that I wouldn't be able to retrieve any of my data either. The guys instore at Bracknell couldn't have been more helpful, they not only fixed the phone but refused to charge me as they hadn't replaced any parts. Would definitely recommend!

The manager and the team at FoneWorld Woking were extremely helpful with helping me research and upgrade an existing piece of technology I own. I thoroughly recommend this store and will shop there again. Thank you to the team for your help.

the guys at Fone World were amazing, I went on Sunday afternoon with what I thought was water damage to the phone, he spent ages looking at the phone and discovered the real issue with the phone, the repair was completed very quickly after the part arrived the next day and was very good value
very much appreciated.

Just bought a second hand phone and needed to get a case and work out how to transfer everything from old phone and wipe it. The people in Fone World Bath, were brilliant! Did the transfer for me, provided the case I needed and bought my old phone, which covered the cost. Excellent service from people who knew what they were talking about, didnt treat me like an idiot and didn't try to rip me off. I would recommend them to anyone.

Very helpful and knowledgeable staff who work quickly and efficiently. Will definitely return if I have any issues with my phone in the future.

First i do not believe the reviews on trust pilot. There is no way that they get 100% on every review, even if they were good......they are the pits.
Poole store, replace a battery took 5 weeks they involved me in 4 return trips to the shop, on three i had a phone in a worse state than was given. They do not have any quality checks.
1. returned with moisture in screen.
2. returned with missing cover.
3. returned with faulty memory card holder. (they actually tried to jam a piece of car boar in to stop the memory card jumping out.

Each time it took over 7 days to send it to the "lab"

Incredibly bad service ! incredibly bad performance. I currently reporting them to trading standards.

DO NOT USE !!!!!!!!

I went to the shop in Westfield the other day in White City and the staff there were great. They were proactive and friendly, but not intrusive. They gave me a pleasant feeling. They could quickly find the problem of my phone and fixed it on the spot. They even provided me with a chair to have a seat while waiting for it. The friendly smile and gentle demeanor was a great help while I was distressed by the nonfunctional phone as a foreigner to the country.

I'm a technophobe! Farhan and Aman were immediately welcoming and quelled my anxieties. Aman listened carefully to the problem with my cell phone and managed to fix it quickly. I had taken it somewhere previously and they had been unable to put the problem right. So I was delighted. An excellent service.

Absolutely Terrible
Bought a aux to iphone cable, it broke the first day, cost £15 made for 50p probably. Anyway, refused a refund and spoken to rudely and disrespectfully.

Please avoid

I went to the Oxford store and Danni and Hamza did a fantastic job saving and fixing my phone, quickly and for cheap. Thanks guy!

Went in for a iPhone 12ams Pro cover. Gentleman (tall greying hair) showed me a range explained the pros and cons. Got a discount and added screen cover. Was polite friendly and well skilled at handling customers as he was serving me kept 2 other customers happy while they waited. Only a few days on but very happy so far

I bought a device which was overheating, and kept turning off. Took it back, and explained the issue with the handset, they asked to have a look at it, less than 10 mins later brought the phone back and said that there was no fault in the device. I was rather disappointed that their assessment seemed not genuine, rushed and poorly done. I asked how they tested the device they then were unable to provide an explanation, and I was passed from one sales persons, to another until I got upset and demanded to speak to the manager. Clearly by this point, I made my concerns on the safety of the product to the manager. He apologised and said I was not entitled to a refund or even to be given a replacement.

Really poor customer service and satisfaction on this occasion. I have really learnt my lesson, to go to the trusted retailers in the future.

Great service by Aman and Farhan camberley, highly recommend

Foneworld Camberley.
Danii, Aman and Adnan were absolutely amazing with their customer service. Fixed my Samsung ultra 20 screen in 45 minutes. Fantastic quality and would recommend again. Thank you!

Really helpful fixed my iphone for a good price.

The fone world is truly one of the best stores in terms of customer service as well as customer loyalty . The staff is very friendly and they look into your needs very closely .