Foodigital Reviews 

98
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Still waiting for marshmallows that I ordered over 2 weeks ago. Sent a QR code that didn’t work for delivery. Terrible customer service service.

Rated 1 out of 5 stars

BUYER BEWARE !!!! DONT BUT THESE The quality is truly awful, you can't even see what the pictures are supposed to be of, bought for my daughters birthday and pics are unrecognisable, all the mall... See more

Rated 1 out of 5 stars

Ordered for Mother's Day and decided on one pack of marshmallows and one of chocolate - marshmallows arrived really fast and were great. Chocolates... Nothing! Tried contacting several times and am... See more

Rated 1 out of 5 stars

I have ordered chocolates from Foodigital over a week before my dad's birthday. I received an email straight away saying that the order will be produced and dispatched within 24h. A week later, I st... See more

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1.3

Bad

TrustScore 1.5 out of 5

98 reviews

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1.3

All reviews

(98)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10 out of 10

I was looking for a present for my sister’s birthday and here I found the perfect gift, really good phone service and polite staff

January 26, 2021
Unprompted review
Rated 5 out of 5 stars

unique gift

This is a very unique gift. I Received it very fast and my fiancée was amazed!!! Great service, and great presentation (loved the box).

January 25, 2021
Unprompted review
Rated 5 out of 5 stars

It was great!

I called this bussines to make a present in Christmas for my girlfriend. It was fantastic, they know how to do and she was impressed. Guys were very kinds with me on the phone. Thanks very much guys.

January 25, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. The staff were knowledgable and helpful, the product was first class and arrived in a timely manner, as promised. I could not have been more pleased and will certainly use the company again.
John Foreman
Radlett
Herts

January 25, 2021
Unprompted review
Rated 5 out of 5 stars

The team here are first class

The team here are first class. We run a kids and young adult performing dance and arts centre. We have been using them during lockdown and really have been great.
Speedy next day delivery, super helpful team and pricing which is loads cheaper than others - 5stars guys - im impressed
Casey

January 17, 2021
Unprompted review
Rated 1 out of 5 stars

The customer service here is a joke

The customer service here is a joke. They were rude to me and then when I emailed the manager they insulted me.

Avoid this company. I feel sorry for their workers if this is how they talk to their customers.

December 29, 2020
Unprompted review
Rated 1 out of 5 stars

AWFUL

Terrible business - order arrived damaged and when I contacted the company about this (very politely) I was spoken to extremely rudely. ‘Paul’ who spoke to me was very rude and spoke to me disgracefully. I honestly don’t know how this business is still running with the way they speak to their customers!! Avoid this business at all costs!

June 26, 2020
Rated 1 out of 5 stars

Don’t use!!!

The quality of images were extremely poor. Didn’t get a dispatch email and it arrived 10 days after when they said it would meaning that the birthday gift was never given. When speaking to Paul on customer chat he was incredibly rude, reluctant to help and didn’t accept responsibility for their company and poor customer service. Will not use again and would recommended others not to use them!!!!

June 10, 2020
Unprompted review
Rated 1 out of 5 stars

I was keen to use an legit company- DON’T BOTHER WASTE OF MONEY

I was keen to use an legit company and as they advertise on notonthehighstreet.com i was happy to go ahead and order with them direct! Shouldn’t have bothered.

Talked to Paul via an online chat on their website. Paul was very accomodating at first suggesting my image was not of the right shape so i redid and resent and he said was perfect. He offered to make me 20 mallow lollipops individually wrapped with a green bow. He said once i paid via the paypal request he would send them on Monday.
By Wednesday i hadn’t recieved any emails about dispatch. I contacted him and he said they had been sent but he had been out of the office and therefore my product was not what i requested. This was confusing to me but he offered to send a complimentary batch in future.

Once i collected my order and opened it i was shocked. I had received only 18 mallows, not on sticks, not individually wrapped and with no ribbon. Even worse was the quality of the image and the placement. Many of the mallows were unusable as the text on the image was cut off and images were slanted. 2 mallows were of a completely different colour and so dark you couldn’t even see what it was.

I contacted Paul again and he got very defensive saying i had to return the product and he would refund. I wasn’t willing to do this as that would be at my cost.
He then said was i declining the offer of the complimentary mallows if so he would resolve another way, which obviously was a yes as why would i want a free batch of products that no-one bothers to quality check and you don’t get what you order.

To this day he has still not replied and is ignoring my emails.

March 12, 2020
Unprompted review
Rated 5 out of 5 stars

Great crimbo pressies

Great crimbo pressies - they loved the mallow pops and the Mallow Album covers were the talk of the teenagers!
Ill be placing my next order for my company marketing drive in Feb so get ready for more demands from me :)
Thanks guys
Brynn

January 3, 2020
Unprompted review
Rated 5 out of 5 stars

Great idea for presents

Great idea for presents.
Prompt service and a lovely product.
Definitely recommend trying for any events, I've used for hen-do, birthdays and a Christening and always had great results and happy friends.

November 18, 2019
Unprompted review

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