Foodigital Reviews 

Felt in love with these products less than a year ago and I have to admit that I take every occasion as an excuse to make an order
Super friendly servie

I simply love these products!
The delivery is fast, the packaging is so cool and everything is perfect. Thank you very much!

I have been offered these marshmallows once and I have to say that I'm kind of addicted now, I take some for every celebrations. Very good quality, picture quality and friendly service

Foodigital produced a great product for our event - all delegates snapped them up and our brand will be well remembered - Thanks to Liz and the team you were first class' thanks guys
James Frankie

Was curious about it and decided to give it a try. I was pleasantly surprised by the product and the quality of pictures!
Definitely recommend it

thank you our party was great and your marshmallows were the talk of the evening! - I'm sure you will be getting more orders from my family and friends.
Best Wishes
Margaret

User-friendly website, friendly service and fast delivery!

Just receive my first order from this brand. Very satisfied, the delivery was fast, the pictures looks great on marshamallows! Really appreciate it

A simple idea to please at every occasion. I often order at Foodigital and I will recommend it without hesitation!

The food is amazing, the picture are really well done. I love the website. I highly recommend it.

I really love the products that the company is offering, there are good and the printed picture on it gives the perfect and original touch!
Fast delivery and good packaging, I like it :)

Heard about this company from a friend while I was looking for an original gift for Valentine Day’s! The delivery was quick and the quality was perfect. Would definitely recommend!

Just discover this company thanks to a friend and I decided to try it by myself and made an order. I took marshmallows and chocolates. The price is good: £9.99 for a box of 9 marshmallows. This is very funny and everybody at home enjoyed it.

I knew that M&M’s and some other brand offer you to print your pictures on their products but I never heard about marshmallows before ordering at Digifood. Delivery was fast, marshmallows are good, the only issue can be the frame of the photo. When you create your order you have to frame the pictures carefully because the employees won’t be able to change it (one of them explained it to me because on one of the marshmallows the picture was cut)
Will recommend it!

Absolutely disgusting company

ordered chocolates off them, they came 3 days late and sent the wrong order. On top of this the photos of a random family we did receive were awful and could barely make out the pictures. I immediately asked for a refund and emailed several times. They finally replied to my Facebook message and said they would issue a refund to which I asked when I would receive it and they told me to stop messaging their company as my tone is 'vile' and continued to call me a 'f***ng moron'. I am still yet to receive my refund but do not recommend them whatsoever. Classless and ignorant would be the only way to describe them.

Copy of Facebook message conversation between myself and foodigital:
-Hello. I have just read all your appalling reviews on trust pilot and realised it is clear you like to ignore your customers so I will be contacting you on every platform possible. I have sent 4 emails regarding the fact that my order came late and it is the wrong order which is completely embarrassing as it was a surprise and a gift. I demand a full refund as your service has been absolutely awful. I expect a reply today.
-There were personal pictures on my order that I am assuming have been sent to the person who’s order I received. Can you find out immediately and get them back. Still waiting for a reply from your appalling team.

-A refund has been authorised.

-When will i get it.

-In accordance with our terms.

-That doesn't answer my question. Again, when will I receive my refund.

-Do not contact our company again. Your tone is vile.

- I am expecting a refund so yes I will continue to contact your company until I get my money back. Should've listened to the online reviews calling you all crooks.

-We receive over 500 orders a week. Being obnoxious may have worked in the school playground but alas you wont be bullying our company.

-Didn't realise such an 'established' company like yours could be so easily bullied by a school kid. Customer service really isn't your forte and neither is printing and delivering photos on a bit of crappy chocolate clearly. But nonetheless, doesn't take a genius to know when someone doesn't understand common curtsey, I will be expecting my refund within the next three days before I take further action

-You cannot even spell courtesy you f***ing moron.

I wish I could give them ZERO as ONE is too good for them based on my experience. When I received my order it was the wrong product and not what I ordered. The quality of the product I received was so poor that I seriously doubted whether any product they produced would be able to be sent as a gift to anyone. I complained to Foodigital and eventually after chasing them, they responded and asked me to return the items and that they would refund my postage (I am now £7 lighter than before). Given my experience, I asked them for a full refund as my confidence in their products was nil and I hadn't received what I asked for anyway. I heard nothing so eventually I contacted Not On The High Street customer services. The service they provided was excellent. They dealt with the matter swiftly and I got my refund for my original order. I have no issue with Not On The High Street but my advice would be NOT TO USE FOODIGITAL!!!!

I ordered marshmallows for my friends' wedding. I left a month, which should have been plenty of time, but the order never came. I had no joy either through their 'contact us' or their email address, so I posted on their Facebook page which they responded to immediately (and subsequently deleted my post). I spoke on the phone to the owner who blamed Royal Mail and gave me a code to put in for a free box. He said my original box would be resent.

It never came, I never got a refund, all my calls and messages were ignored or deleted, and the free box voucher didn't work. All in all, a total shambles and I wouldn't recommend them to anyone. How they are still in business I have no idea.

Foodigital failed to deliver my order and failed to respond to my queries or issue a refund. Despite my requests for a reply and refund, I have received neither. Do not order anything from this company as if there are any problems with them you will not receive a satisfactory outcome.

This was the worst customer experience I've ever had. Please don't make the same mistake as I did! Go to one of the more established companies doing similar things. Foodigital is an utter shambles, incapable of fulfilling an order, and rude to their customers as well. The chances are you will not receive your order and you may lose your money.

When I emailed the company to check the status of my order, having not had confirmation of dispatch within 24 hours, they were extremely rude, asking me why I was complaining when the delivery time is 3-5 days after purchase. I was not complaining about that, merely asking for confirmation it had been dispatched. But I was dismissed.

After my second email complaining about the lack of communication around my order, they emailed saying they were refunding me and asking me to refrain from contacting them again!

I had not asked for a refund but this confirmed that they never dispatched my order nor ever intended to. I did receive the refund but it was a completely bizarre situation. They handled it so badly, and it was actually quite an upsetting experience having to deal with them.

I implore anyone wondering whether to take the risk to PLEASE AVOID THIS COMPANY. It does not deserve money from anyone and it cannot be trusted. I am sorry to have ever encountered it.

BUYER BEWARE !!!! DONT BUT THESE

The quality is truly awful, you can't even see what the pictures are supposed to be of, bought for my daughters birthday and pics are unrecognisable, all the mallow is cracked and pictures are dark and don't resemble the ones supplied, I complained and got nowhere , I sent the same photos off to another company with no issues at all....... I took this up with PayPal but apparently personal gifts are not covered. Please don't waste your money ! Read down page to see many other bad reviews, really wish I had researched better before parting with my money.

BUYER BEWARE, PLEASE GO SOMEWHERE ELSE