foodpanda.pk Reviews 

I have been using this app for multiple years and by now I can confidently say that this app is aging backwards, they keep reducing amount of vouchers to the point that even placing 10000 rs worth of orders wouldn't get u enough point to get 50 rs voucher, what's worse is that this system was perfectly fine few years back but now it's all ruined. Vouchers and rewards isn't even an big issue, the biggest issue is the order itself, their instructions are never sent to the restaurant itself, completely useless, their delivery and all the other charges and completely insane to the fact that the same 1000 rs order from directly restaurant website costs me as much as 1500 rs on food ad, that's absurd. After all these expensive delivery and other charges, I can't even get my food on time, yesterday I ordered a burger, it showed that it will arrive in 15 to 30 mins then proceeded to take 1 hour and 30 mins, sometimes they just entirely cancels the order after 2 hours of it being placed completely wasting our time and their customer support couldn't care less, can't even compensate us for our suffering. In short, they are ripping us off since they got the monopoly in this business, their charges and rewards are absurd, delivery time are completely insane, there's "support" missing from customer support and they are nothing more then scammar.

It is the worst app.
Their delivery time is already extremely long, then they keep increasing the time on their app.
The food reaches you so late that even you don't wanna eat anymore and could've eaten if you had cooked for yourself already.
The delivery charges are so expensive, that makes the entire meal unbearably expensive.
They don't even let you cancel your order after waiting for an hour for the food and still not getting it.

There is no way i can contact anyone. There chat doesn't work and there is no number to call and on top of that i already paid in advance. What shitty service

ok. AoA i would first just like to tell everyone whos reading this that this "issue" has not occured for the first time. It is infact the thrid time THIS WEEK. Today I ordered food from foodpanda specifically mcdonalds. I ordered only 1 burger with a pre made drink. The time window showed that the food was going to arrive within an hour which was ... fine but as time went on the time window started increasing and eventually went to 2 WHOLE hours. On the bottom, the update was kept the same "order is being prepared". THIS WENT ON FOR TWO HOURS. Eventually when i tried to chat with the rider, the order was IMMEDIATELY cancelled by foodpanda itself. Its 1 am now, what am i supposed to do now??? And ik for a fact its not mcdonald's fault because this happens with EVERY OTHER STORE. I have been using foodpanda my whole life but this is genuinely unacceptable and im just utterly dissapointed that even after so many years of "updates" and things being "improved", nothing has actualy changed and im being quiet literally LIED to for goddamn food. this is truely absurd. And i really do hope foodpanda does something about this.

I am requesting Admin to please allow my post to be allowed.Salam Everyone. I used to use food panda quite a bit but lately their tactics and service has gone down the drain. Even worse is that their agents like Eman, Junaid are extremely unhelpful and Eman disconnected the help chat him or herself when I asked to speak to the manager. I tried to order groceries on 31/3/25. I kept on getting a message “change your payment method “. I tried various payment methods like different debit, credit cards and even chose cash as well and got the same error message. My biggest mistake was topping up panda wallet to try to pay for groceries that way but again got the same error. The amount was Rs 40,000. When I spoke to the second agent and insisted, my case to be escalated, nothing was done. Then I contacted the third agent who on my insistence escalated the support ticket on 1/4/25. I then received a call from Arslan from Food panda only to tell me it will take 5-7 days to resolve the matter. I told him my concern that this is the order for my groceries and not a restaurant order and I need to buy them. He also stated that you can’t withdraw your money once panda wallet has been topped up. Now my money for groceries was stuck. I tried even uninstalling the app and reinstalling, tried logging out and logging back in. I even tried re starting my phone and even tried on a different phone but received the same error message. I contacted agent today and the agent Eman kept on repeating the same line that your problem will be resolved. He or she stated the ticket was created on 3/4/25 and I was surprised that I was told my case was being escalated on 1/4/25 and now the agent is telling me 3/4/25. When I asked the agent to connect me to the Manager, the reply was I cannot connect. I then asked for the process of contacting the Manager at which point the agent disconnected the chat from their side. My money is stuck and my problem is still not resolved and when I contact agents, I keep on getting exact statements which they are told to write. The agents don’t try to understand your problem nor do they try to help. I am writing this post to spread awareness so that other people don’t make the same mistake of topping up panda wallet and I really hope someone from Food Panda reads this as their service is useless.

This app is amazing for grocery shopping but it s super bad when it comes to food, they never make sure the restaurant are sending fresh food or not, it happened to me alot of times, the food i order always shows up cold or either not fresh whenever i make a complaint they always reply "oh we are sorry" this or that and when i ask for refund because no one wants to eat cold food or when it doesn't even look and smell fresh and they always respond with "couldn't refund the money back or etc" i m tired of this food panda is getting bad i m sure there are many people who had the same experiences as mine ... i m just done with it

Online Thieves.

I placed an order worth Rs. 14,980, and the amount was deducted from my JazzCash account. However, due to a system error on their end, the order was not completed. It has been over two weeks, and despite multiple attempts to contact them, I have yet to receive my refund. Their customer service is unresponsive, and their handling of financial transactions is highly unprofessional.

I strongly advise against using this platform. They are not just unreliable but outright fraudulent—taking money without fulfilling orders and making customers chase them for refunds. Avoid them at all costs!

Very bad service and very bad customer support. First the rider picked the wrong item and then there customer support calls and let me to cancel my order and when I said I want my order I don't wanna cancel my order replace it quick they canceled my order on wrong payment what a pathetic service they have don't order from Foodpanda as they don't know how to entertain there user just they know is to add fees and charge extra that's all

the rider delivered the wrong order , i even tipped the guy. he refused to take it back also said it was not his fault. no receipt was provided for the order

the first chat representative refused to refund my order, i had to start a second chat to get my money refunded to a foodpanda wallet , i paid them cash.

they charge a quarter of the order value in fees for this appalling third rate service. the riders run around free from blame and any punishment.

absolute trash garbage services in pakistan, this company should have shut down ages ago but i simply do not understand idiocy of the people who support this truly subpar platform i am now done , boycotting their website and services. I highly recommend other people do that too

Pathetic platform.
They scam customers into paying for orders that are delayed by hours.
Last example was when my order was delayed by more than 1hr40minutes and the chat agents just kept on changing and kept repeating the same thing for 45minutes. Card paying customers are easy fraud targets. Horrible customer service.

Would love to post screenshots of the chat but can't find anywhere to upload images.

Worst experience ever, placed my order, payment mode was credit card, order got canceled, reason was rider didnt find ur adress, and no refund made , pathetic customer service
#S6to-2509-91d8

I placed an order for two 12-inch pizzas via Foodpanda on **February 23, 2025**, at **11:20 PM** (Order number: **x74m-2508-mirx**). Unfortunately, after a significant delay of two hours, I received a 10-inch pizza instead of the 12-inch order I had requested. The food was of extremely poor quality, which further compounded the disappointment.
Upon receiving the wrong order, I immediately filed a complaint with Foodpanda. However, their response was unacceptably delayed, and I only received a reply the following day. To make matters worse, the team requested a photo of the food, which was no longer available due to consumption. This response felt dismissive and unprofessional, and I was left feeling that this was a tactic to avoid addressing the issue properly.

The lack of accountability and poor customer service from both Foodpanda and their vendor has left me highly dissatisfied. I am particularly concerned by the apparent disregard for customer satisfaction, and it leads me to believe there may be deeper issues within their service.

**Order Details:**
- **Order Number:** x74m-2508-mirx
- **Date of Order:** February 23, 2025
- **Time of Order:** 11:20 PM
- **Date of Delivery:** February 24, 2025
- **Time of Delivery:** 1:20 AM

**Food Quality:** Subpar
**Food Size:** Ordered 12-inch pizzas, received 10-inch pizzas
**Foodpanda Response Time:** Next day
**Response Quality:** Unhelpful and unprofessional

Overall, I am deeply disappointed with my experience, and I would caution others considering using this service.

I compared the same meal price with Retusturant and they were different..they are scamming people since they are a solo competition In Pakistan

Food panda is scam, i have placed an order & paid online. Rider called me & make excuses that he cant enter the society so come & pick , i said its not first time then he said okay ill cancel the order. Right after that i received an email from shitpanda that your order is cancelled due to wrong address & wr couldn’t refund your money. I will sue

Foodpanda.pk now becomes scam app.

PATHETIC APP, NEVER ORDER FROM THIS APP AS THEY ALWAYS COMES UP WITH THEIR SILLY EXCUSES FOR THEIR PATHTIC SERVICE.

Trust me this is shit service here in Pakistan. They are stealing people's money and make topi drama on the name of refund. It has been a month and I haven't get my refund instead each time I contact support, they send default messages that it is being reviewed by our specialist team my foot. Though they claim 10 to 12 working days.

The delivery was good, but my brother had paid online, still the rider asked for money, even tho he knew it. As my brother went somewhere, we didn't knew he had paid. We almost paid him, but we decided to ask my brother if he had paid or not, and he HAD PAID ONLINE

I am extremely disappointed with Foodpanda Pakistan's service. My recent experience was a complete waste of time and money. After placing my order, I waited far longer than the estimated delivery time, only to find out that the order had been canceled without any proper explanation or notification.

Their customer service was unhelpful and failed to resolve my issue. Not only was my time wasted, but I was also left without the food I needed, and my money was not promptly refunded.

This is unacceptable for a service that is supposed to provide convenience. I will not be using Foodpanda again and cannot recommend it to others. Save yourself the frustration and choose a more reliable platform.

It's getting worst day by day. I think they gonna loose their business. Also someone else take over their business.