Footactive Reviews 4,871

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 472 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their high quality and effectiveness in alleviating various foot pains, such as plantar fasciitis and collapsed arches, making daily activities more comfortable. Many appreciate the durability of the items, with some reporting products lasting for years, and the ease with which insoles can be trimmed to size or fit into different footwear. The delivery service is consistently highlighted as speedy and efficient, with orders arriving promptly and in good condition, contributing to an overall positive purchasing experience. However, some customers also noted issues with sizing, finding products to be a bit large or bulky for certain shoes, and a few experienced discomfort or new pain after using the insoles. There were also occasional mentions of slippers having poor heel fit or elasticated heels that slipped down, and a few instances of delayed or unreceived orders.

What people talk about most

Product

People report positive experiences with product, with many customers expressing delight and relief from... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting the excellent quality of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Order

Users describe positive interactions with order, highlighting the ease and simplicity of the ordering... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and super fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These are the second pair I have & are brilliant for collapsed arches. Certainly help inserted into shoes & slippers. Bought first pair a few years ago & still going strong. Decided to get another pai... See more

Rated 5 out of 5 stars

Never used company before. Very impressed. I needed to get ortho inserts for my trainers to help with plantar facitis and extreme flat feet. I am on W/L for new hip so feet need support whilst I am... See more

Rated 5 out of 5 stars

Speedy service, good quality products arrived timeously. Slippers - comfortable and warm - a tiny bit big, think they may be a man's fit rather than a ladies so I might reorder a smaller size. Tra... See more

Rated 5 out of 5 stars

Finally found the insoles I need. Having spent £100.+ on various ones, that did not help or were only comfortable for up to an hour. The unexpected joy for finally finding the right ones is immeasura... See more


Company details

  1. Orthopedic Shoe Store

Written by the company

FootActive is one of the World's leading suppliers of Orthotic Insoles and lifestyle insoles. We work closely with our team of Podiatrists and Physiotherapists to make sure our insoles are at the forefront of orthotic technology.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Finally found the insoles I need

Finally found the insoles I need. Having spent £100.+ on various ones, that did not help or were only comfortable for up to an hour. The unexpected joy for finally finding the right ones is immeasurable. Thank you, comfort &help for my feet & legs. Totally recommend.

June 5, 2026
Rated 5 out of 5 stars

Extremely quick service

Extremely quick service. I was shocked and delighted that the insoles arrived so quickly. The product is excellent quality and I am delighted with the improvement of my heel.

June 5, 2026
Rated 5 out of 5 stars

Good retailer - good product!

Good website, concise but quality information on products that helped me choose the most appropriate insole which has already improved an issue with Mortons Neuroma that's been getting more painful. Since using the insoles, the pain has subsided - so far, so good. I will definitely be purchasing another pair from Footactive.

June 4, 2026
Rated 5 out of 5 stars

These insoles give great relief

These insoles give great relief for my Metartarsalgia. They initially felt strange with the raised area, but I soon got used to it. I now have some in both pairs of walking boots.

May 26, 2026
Rated 5 out of 5 stars

Great service

Great service! Loved the plastic free packaging option and the insoles are just perfect - will be trying your trainers next.

May 29, 2026
Rated 5 out of 5 stars

Excellent product

Have purchased these high arch supports before and know they support my feet well. Used for walking boots and trainers and running trainers. Easy to order. Delivered promptly. Well packed. Easy to adjust length to fit walking trainers.

May 29, 2026
Rated 5 out of 5 stars

I noticed I wasn’t limping after the…

I noticed I wasn’t limping after the 1st day of wearing the insoles after not walking normally for 6 months.
It’s been a week and going to order more to place in all my shoes I didn’t realise I had a problem I tried everything else. I’m so relieved I’m not in pain just need to heal the months of pain due to compensating postures. I wake up and not in pain and my swelling around my ankles is at last diminishing. More work to be done but at least I can now progress it wasn’t possible while I was in pain and hardly able to walk confidently.
Thank you

May 26, 2026

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