Footactive Reviews 4,871

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 472 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their high quality and effectiveness in alleviating various foot pains, such as plantar fasciitis and collapsed arches, making daily activities more comfortable. Many appreciate the durability of the items, with some reporting products lasting for years, and the ease with which insoles can be trimmed to size or fit into different footwear. The delivery service is consistently highlighted as speedy and efficient, with orders arriving promptly and in good condition, contributing to an overall positive purchasing experience. However, some customers also noted issues with sizing, finding products to be a bit large or bulky for certain shoes, and a few experienced discomfort or new pain after using the insoles. There were also occasional mentions of slippers having poor heel fit or elasticated heels that slipped down, and a few instances of delayed or unreceived orders.

What people talk about most

Product

People report positive experiences with product, with many customers expressing delight and relief from... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting the excellent quality of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Order

Users describe positive interactions with order, highlighting the ease and simplicity of the ordering... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and super fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These are the second pair I have & are brilliant for collapsed arches. Certainly help inserted into shoes & slippers. Bought first pair a few years ago & still going strong. Decided to get another pai... See more

Rated 5 out of 5 stars

Never used company before. Very impressed. I needed to get ortho inserts for my trainers to help with plantar facitis and extreme flat feet. I am on W/L for new hip so feet need support whilst I am... See more

Rated 5 out of 5 stars

Speedy service, good quality products arrived timeously. Slippers - comfortable and warm - a tiny bit big, think they may be a man's fit rather than a ladies so I might reorder a smaller size. Tra... See more

Rated 5 out of 5 stars

Finally found the insoles I need. Having spent £100.+ on various ones, that did not help or were only comfortable for up to an hour. The unexpected joy for finally finding the right ones is immeasura... See more


Company details

  1. Orthopedic Shoe Store

Written by the company

FootActive is one of the World's leading suppliers of Orthotic Insoles and lifestyle insoles. We work closely with our team of Podiatrists and Physiotherapists to make sure our insoles are at the forefront of orthotic technology.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

PF insoles for the win!

PF insoles were absolutely life changing.

Stopped playing golf because after a round I’d be in agony, unable to even lift my foot up. Since fitting the insoles a fortnight ago, I have played 3 or 4 times, walked all 18 holes, every round.

May 5, 2026
Rated 5 out of 5 stars

I was prescribed orthotics by the…

I was prescribed orthotics by the diabetic foot clinic.
Custom designed for my feet but made by Footactive.
They are great but I wanted more pairs for other shoes so ordered some medical grade insoles and have found that they are just as comfortable. Just ordered a plantar faciatus pair for my son. Excellent quality and comfort.

May 11, 2026
Rated 1 out of 5 stars
Footactive logo

Reply from Footactive

Dear Sir,
We are sorry to see your negative review.
We do send everything out for free including all exchanges but unfortunately we just cannot cover the cost both ways. We do make this clear in our delivery information and on our receipts.
Regards
FootActive

Rated 5 out of 5 stars

Foot active insoles

The foot active insoles I purchased are great . I walk a lot and go to the gym These insoles are perfect for my feet. There is no pain in my feet anymore Will buy more insoles

May 6, 2026
Rated 4 out of 5 stars

Unfortunately the i have plantar…

Unfortunately the i have plantar facilities, and the arch support was too prominent for my foot, so had to return. The returns process was handle promptly, good service and good quality product, otherwise.

April 30, 2026
Rated 5 out of 5 stars

Great product

I’m really happy with the insoles which have helped ease the plantar fasciitis pain. They’re the 3rd pair I’ve bought.

May 8, 2026
Rated 5 out of 5 stars

Great service and product

Great service, quick and easy to order. I ordered a firm insole to help with peroneal tendinitis and arch support. It’s really good, took a few days to break in but I feel such a difference and less pain. Recommended to friends and would definitely buy again. Even my dad a retired Podiatrist approved! Thank you.

May 1, 2026
Rated 5 out of 5 stars

Inner Soles Helping My Knee Pain

Came across these by a chance search as have been suffering with knee pain - likely from over pronation and wearing rugby & astro boots which typically don’t offer much support.
Bought a couple of sports pairs of inner soles and they were delivered very quickly. I was surprised at just how much better supported I feel. Hardly notice I’m wearing the boots at all.
Still getting over my knee pain but it does seem to be heading in the right direction so I’m sure these are helping.
Really pleased with the purchase.

May 7, 2026

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