Morgan & Morgan Reviews 

170
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, most reviewers were let down by their experience overall. Many people reported poor communication, stating calls and messages were rarely returned, making it difficult to get updates or speak with their legal team. This lack of contact often left them feeling uninformed and frustrated. Customers frequently mentioned the firm often declined cases deemed too complex or not financially significant enough for them to pursue. Several reviewers also described the service as unprofessional, citing issues with rude staff and incompetent paralegals. However, some customers noted positive interactions, with specific staff members treating them with respect and kindness.

What people talk about most

Staff

Consumers find staff to be ambiguous, with many reviewers expressing dissatisfaction with the professionalism... See more

Claim

People report negative experiences with claim, often feeling their initial understanding was not met... See more

Service

Reviewers express widespread disappointment with the service, with many feeling that the firm is focused on... See more

Customer service

Customers had negative experiences with customer service, often reporting poor communication and a lack of... See more

Customer communications

Reviewers highlight negative aspects of contact, with many expressing frustration over unreturned calls and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Very poor communications with my lawyer. I had better communications with the legal aid then with the so-called lawyer that was assigned to me. Big disappointment in this firm. Can't speak for other... See more

Company replied

Rated 1 out of 5 stars

This law firm is very UNPROFESSIONAL and CARELESS. They NEVER return your calls or text messages, it is a waste of time. They promised you they will go above and beyond with your case and it goes c... See more

Company replied

Rated 1 out of 5 stars

We were led to believe that Morgan and Morgan was top law firm. That they handled not just injury cases but medical malpractice. This seems not to be the case unless it is a "slam dunk". My husband... See more

Company replied

Rated 1 out of 5 stars

Seven months after agreeing to pursue my case, the Louisville office kicked me to the curb. No one answered their phones, making it impossible to talk to the attorney. They are cherry pickers.... See more

Company replied


Company details

  1. Law Firm

Written by the company

Morgan & Morgan has recovered over $5 billion for our clients in 30 years. More than 500 lawyers in 50 cities. Get your free consultation today.


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1.5

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TrustScore 1.5 out of 5

170 reviews

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1.5

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(170)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent experience with Dave Noble of Morgan & Morgan

I had a motor vehicle accident. I specifically sought out David Noble of Morgan & Morgan in the Lexington, KY area. I had previously retained other counsel and that firm just did not meet up to the high standards that are necessary to litigate. Sure they were nice but that does not cut it when it comes to negotiating. Upon contacting Dave, I let him know the issues with the firm that I wanted to fire and also let him know specifics of my case. He accepted my matter and when I tell you Dave hit the ground running, I’m not kidding. He exudes confidence, speaks up for his clients, and moves the case along instead of sitting on it. My case settled in 75 days! Not everyone will have that same result but you will have the same confidence, quality, and communication if you choose Dave Noble for your personal injury matter. During litigation, you don’t want someone that can be walked all over, you need someone that will be firm, knowledgeable, and confident! Dave Noble of Morgan & Morgan is that man! I was never a number, I was a client and treated with the utmost respect! Well done Dave! Well done.

April 17, 2024
Unprompted review
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Reply from Morgan & Morgan

Hello, Dara! We are thrilled thanks to your kind review. Reviews like this mean everything to us as we strive to do our best to provide the best representation possible and glad to hear Dave did just that. Thank you for your trust in our team and allowing us to assist. We wish you the best. Should you need anything, we are just a phone call away! cx@forthepeople.com or 888 670 2630 Have a great day! - Client Experience

Rated 1 out of 5 stars

Can't really tell you his name, contact once

You hire an attorney and the entire time you speak to a case manager and a paralegal and they want 40 precent for their services.

April 12, 2024
Unprompted review
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Reply from Morgan & Morgan

Hello Angela, thank you for taking the time to share your feedback with us. We value your input and are deeply concerned to hear that you were not satisfied with your experience. Our goal is to provide exceptional service to every client, and it appears we fell short in your case. If you're comfortable, we would love the opportunity to discuss your concerns further and see how we can make things right. Please don't hesitate to reach out to us via email. Thank you. – Client Experience cx@forthepeople.com

Rated 1 out of 5 stars

Avoid Morgan & Morgan update April 17,24

They string you along and when you want info on the case suddenly the case is declined, even when they have the video of me tripping and falling in Walmart's parking lot. Paralegal claims because I can not specify what I tripped on, there is no case, wouldn't the video have picked that up? About an hour after the call from Paralegal an email from Atty. Mr. Gregory Johnson that the case is declined. This all happened after numerous phone calls complaining about how no one is getting back to me after sending numerous pictures of my injuries and weeks of monitoring my pain on Morgan& Morgan's app.
Update April 17, 2024, trying to retrieve another attorney after Morgan & Morgan fell short of representing me, I feel. It is impossible! I have tried calling numerous attorneys and the Florida Bar, the minute they hear Morgan & Morgan they want nothing to do with the case. But they keep recommending me to continue my search for legal representation, does this make any sense. I'm sorry I ever contacted Morgan & Morgan, they just make things worse.

April 11, 2024
Unprompted review
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Reply from Morgan & Morgan

Dear Georgene, I hope this message finds you well. I would like to begin by acknowledging that the outcome of your case was not what you had hoped for, and I understand this can be a difficult and frustrating situation. Our legal team conducted a thorough review of your case and considered all available options, and it was ultimately decided that we cannot take on your representation at this time. We carefully assess each case we receive and make decisions based on a number of factors, including our resources and expertise. I want to assure you that we are committed to our clients and always strive to make informed decisions that are in their best interests. If you have any questions, please feel free to contact us at cx@forthepeople.com. We are here to support you in any way we can, and I hope that we may have the opportunity to assist you in the future. Best regards, Client Experience

Rated 1 out of 5 stars

Very disappointed with this firm!!

I contacted this office with the hopes that they would help with my daughter's vehicle accident case. The accident was over a year ago and she sustained a knee injury from an unlicensed driver who ran a stop sign. She is still going through PT for this injury. I was told the firm would handle everything. I have had to make calls to the insurance company to get the PT and MRI approved, reach out for the reports and send follow up emails to the law firm. I was told they handle all of this, but I have not seen them do anything. They can't even return my calls or emails. I have to send follow up emails to them when she goes to the Dr, and they can't even send back a simple received email. Our case is small compared to others, but they are supposed to be for the people. I just want to know what is going on with the case and what is the next step for her, and they can't even respond to a simple email!! Very disappointed with this firm.

March 30, 2024
Unprompted review
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Reply from Morgan & Morgan

Hello, thank you for taking the time to share your feedback with us. We value your input and are deeply concerned to hear that you were not satisfied with your experience. You are now speaking with the correct department to get this addressed. Our goal is to provide exceptional service to every client, and it appears we fell short in your daughter's case. If you're comfortable, we would love the opportunity to discuss your concerns further and see how we can make things right. Please don't hesitate to encourage your daughter to reach out to us via email or phone if she is looking for some contact from her team. Thank you. – Client Experience
cx@forthepeople.com – 888 488 0018

Rated 1 out of 5 stars

We too contacted Morgan and Morgan

We too contacted Morgan and Morgan as my 82 yr old Mother had eye surgery and they operated on the wrong eye. she had a good eye and a bad eye and they were simply doing a cataract procedure on the bad eye first. Well they did the good eye first and things went wrong. Now for going on 2 years now, she has to wear a patch , can't drive, and they aren't sure if any eyesight will be coming back in her supposed good eye they worked on. Morgan and Morgan stated she does NOT have a case and recommended for us to call the state board for help or the FSMB.Org for help. Confused at this time so Thank you Morgan and Morgan

March 1, 2024
Unprompted review
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Reply from Morgan & Morgan

Dear Steven, I hope this message finds you well. I would like to begin by expressing how horrible it is to hear about your mother's procedure. I cannot imagine how this is impacting her day to day. I want to assure you we carefully assess each case we receive and make decisions based on a number of factors, including our resources and expertise. I want to assure you that we are committed to our clients and always strive to make informed decisions that are in their best interests. If you have any questions, please feel free to contact us at cx@forthepeople.com. You can also reach out to us here if you feel you did not receive the attention your case deserves: 888-670-2630. We are here to support you in any way we can, and I hope that we may have the opportunity to assist you in the future. Best regards, Client Experience

Rated 1 out of 5 stars

They completely dropped the ball

They completely dropped the ball!
my son was a pedestrian on the sidewalk and struck by a motor vehicle, and the biggest mistake I made was calling this large firm. If your case is not black-and-white, and your police report is not accurate to the incident, I recommend finding a smaller law firm that wants to investigate for you. They clearly only care about the big money and the easy cases.
All these cases about people being visited in the hospital, don’t fall for it. After calling them, and them accepting my case, the attorney didn't contact us for over a week. Video footage after that point is very hard to obtain.

December 20, 2023
Unprompted review
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Reply from Morgan & Morgan

Hello,

I am truly sorry to hear about the difficulties you experienced with our firm following your son's accident. It is deeply concerning to hear that we did not provide the level of support and attention that you and your family deserved during such a challenging time.

Your feedback is incredibly valuable to us, and I want to extend my sincerest apologies for any frustration or inconvenience our actions may have caused. It is never our intention to overlook or neglect any case, regardless of its complexity or potential financial outcome.

We understand the importance of thorough investigation and timely communication, especially in cases where obtaining evidence is critical. I deeply regret that we failed to meet your expectations in this regard.

Please know that we take your concerns seriously, and we are committed to learning from this experience to ensure that we improve our processes and better serve our clients in the future.

If you would be willing to discuss your experience further and provide more details about what went wrong, I would greatly appreciate the opportunity to connect with you personally. Your insights can help us identify areas for improvement and prevent similar issues from occurring in the future.

Once again, I apologize for the shortcomings you encountered, and I thank you for bringing them to our attention.

Client Experience Team
cx@forthepeople.com
(888) 488-0018

Rated 1 out of 5 stars

What a horrible Law firm

What a horrible Law firm! They run millions of commercials and will only accept clients that will be big pay outs! F..K that whole chinless family! Why they don't take the civil rights cases or police abuse cases is because they don't pay enough money to be able to buy land in Maui. Thanks for being a detestable, greedy organization that takes advantage of people suffering to pad your bank account!

February 7, 2024
Unprompted review
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Reply from Morgan & Morgan

Hello,

I'm sorry to hear about your frustration and disappointment with our firm. It deeply concerns us to hear that you feel this way, as it is never our intention to cause harm or exploit anyone's suffering. We strive to provide support and representation to those who have been wronged, regardless of the size or potential payout of the case.

While we do have to consider various factors when taking on cases, including the potential financial implications, we also take great pride in our commitment to justice and advocating for those whose rights have been violated. However, we understand that there may be limitations in our ability to take on certain types of cases.

Once again, I apologize for any distress our actions may have caused you. Thank you for bringing your concerns to our attention.

Client Experience Team - Judith - cx@forthepeople.com (888) 488-0018

Rated 1 out of 5 stars

Stupid commercial equals stupid…

Stupid commercial equals stupid lawyers, The leaf blower one was the worst, But this new opening the potato chip bag commercial is also just plan STUPID. Did you ever think that us people seeing and hearing that bag of chips opening is annoying to us,
Whoever you are hiring to write your commercials, GET RID OF THEM, (Burger King is always hiring) But then again,,,, It is Morgan and Morgan that OK'S them to be broadcast. Hard to believe all Morgans agree these commercials are up to par.

January 7, 2024
Unprompted review
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Reply from Morgan & Morgan

Thank you for sharing your feedback with us. We appreciate all forms of input as we strive to improve our advertising efforts. We're sorry to hear that you found our commercials to be lacking in quality and that they didn't resonate with you.

We understand that everyone has different tastes and preferences when it comes to advertising, and we regret if our recent commercials fell short of your expectations. Our aim is always to create content that connects with our audience and enhances their viewing experience.

Rest assured, your comments have been duly noted, and we will take them into consideration moving forward. We're constantly working to refine and improve our advertising strategies, and your feedback helps us in that endeavor.

Once again, we appreciate you taking the time to share your thoughts with us. If you have any further comments or suggestions, please feel free to reach out. We're always here to listen.

Client Experience Team
cx@forthepeople.com
(888) 488-0018

Rated 1 out of 5 stars

Filed a BBB complaint against them. Encourage you to do same

I am currently involved in a Better Business Bureau complaint on Morgan and Morgan because they engage in predatory and harassing behaviors by advertising to vulnerable populations that need help and then harassing them with Customer Service calls.

January 22, 2024
Unprompted review
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Reply from Morgan & Morgan

Hello Tracy, I sincerely apologize for any dissatisfaction you may have experienced with our firm. We have removed your account from our call list. Your feedback is extremely important to us, and we take all negative reviews very seriously as we are constantly working to improve our service. If you would like to discuss this further in details, please email us at cx@forthepeople.com. Thank you for taking the time to reach out, and I look forward to hearing from you. - Melissa

Rated 1 out of 5 stars

Rude and unhelpful

I asked for a consultation with Morgan and Morgan about a police brutality and civil rights violation suit I wish to pursue. The female who called me back was rude to the point of being abusive as she read out my request. She could not accurately pronounce half of the words and was obviously quite uneducated. She interrupted me when I tried to add details, screamed at me as she continued to read my request, and then asked if I had given MM all of the information. I said no, she said I had no business suing anyone, told me I had not been assaulted, then flatly refused to set an appointment with me. I later learned that MM is handling the workmans comp for law enforcement in my town! I am so glad they turned me down, but I suspect they have mentioned my case to the prospective defendants, their clients. Do NOT attempt to hire this firm if you have been brutalized by bad cops,they don't want you dipping into their money pot!

January 25, 2024
Unprompted review
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Reply from Morgan & Morgan

Hello Sherri, I want to start by thanking you for taking the time to provide your feedback. I am sorry to hear that you were not completely satisfied with your consultation with us. It concerns me to hear about this experience you have had and we will be further investigating this to ensure this is handled accordingly. We understand how important each case is and take great care in considering all potential avenues of representation before making any decisions. We strive to ensure potential clients understand the reasons we are not able to take on a case. If you feel you didn’t receive sufficient attention to your claim, please reach out to us at (888) 670-2630 and we will do our best to further assist you. – Melissa

Rated 1 out of 5 stars

DO NOT USE THESE PEOPLE!

Wish I had read their reviews before going to them after my hit and run. They never acted quickly to retrieve data on the accident leading to the claim being placed against my insurance company. Now, I am in danger of being dropped by my insurance due to the size of the claim!
Once they sign you up, you have to chase behind them for follow up or to even speak to the lawyer for your case.
When I did reach the lawyer, she was rude and refused to listen to me-the client, or address my specific concerns.
They follow a script to ensure that they get the most off of your misfortune and do NOT adjust their strategy to cater to the specific circumstances of a case.
I would never recommend this firm to anyone! They are NOT FOR THE PEOPLE.

January 12, 2024
Unprompted review
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Reply from Morgan & Morgan

Hello, we are so sorry to hear this as we hold our client’s experience to the highest regard. While we cannot discuss the specifics of your case in this open forum, we are truly sorry you have not received a satisfactory experience with our firm. If you could kindly email us the details of your matter at cx@forthepeople.com, it would be my pleasure to personally review the case and do everything in my power to provide a resolution that meets your needs. Please include a phone number we can use to locate your case. We would appreciate and value the opportunity to help address any concerns you're experiencing. -Melissa cx@forthepeople.com / 888-670-2630.

Rated 1 out of 5 stars

Very disappointing

Very disappointing. (BTW, check recent reviews! Many recent complaints with excuses of miscommunication. That's a whole lot of miscommunication!!! Sounds like M&M is a complete circus and is as helpful as a box of rocks.)

I called Morgan and Morgan law firm after I slipped and fell in the handicap bathroom in my hotel room because there are no grab bars. I was drawn to M&M because I am disabled with multiple conditions and have limited mobility. I thought with all the advertising using his disabled brother that Morgan and Morgan would be the place to understand my disabilities and have resources that cater to those with disabilities. Apparently not.

In reality, my experience was anything but pleasant.

From the first call, I repeatedly told their intake everything about all of my health conditions and limitations. I was assured by multiple people from Morgan and Morgan that my special needs, including home visits since I am homebound, would be no problem. And if not home visits, then definitely specialty transportation for my oversize wheelchair and a Doctor equipped to treat me while working with my disabilities.

Apparently, I was lied to just so I would sign.

M&M sent me to a Dr office(no transportation, had to figure it out myself) who ended up refusing to fully treat me due to my conditions. Dr said he didn't want me to break the Dr office equipment. That Dr wouldn't even order more x-rays because “it wouldn't show anything anyway though all the fat” as it's “been too long already”. The Dr didn't want to order the x-rays from the hospital as they are “low-grade and never show much” anyway.

Again and again, I begged and begged M&M though every communication channel to resolve this. Morgan and Morgan bounced me around to multiple attorneys within their firm for months.

Finally, many months later Morgan and Morgan determined I had insufficient injury and wanted to file for dismissal of my case.
That's it. Nothing else.
So, my suffering increased and there's nothing to be done about it. No other attorney will touch it now. I was humiliated when refused care due to my conditions.

Apologies abound. Whoopee, I mean as long as they apologized, right?

Now I get to deal with the ambulance and hospital bills, etc.

All they had to do was say up front that they didn't have the resources I needed. They didn't have to string me along.

PSA: Apparently, per M&M, Florida does not require grab bars in hotel bathrooms.

November 15, 2023
Unprompted review
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Reply from Morgan & Morgan

Hello Heather, thank you for taking the time to share your feedback with us. I'm sorry to hear that you did not feel that our firm was able to convey what we stand for. Our goal is always to ensure that our clients understand the reasons why we are not able to take on their case, and if you feel that was not the case in your situation, I would be more than happy to discuss it further with you. Your feedback is important to us, and we want to ensure that you have the best possible experience when working with our firm. Please don't hesitate to reach out to us so that we can help resolve any issues or concerns you may have at cx@forthepeople.com. Best, Melissa

Rated 1 out of 5 stars

Do not engage their services unless to want to be thrown to the wolfs.

I enquired about a potential lawsuit for AFFF Foam class action. They would not give me any information. I was inquiring about what the process involved. They would not divulge ANY information on the process until my son's widow would have to sign a contract. I informed them that my daughter-in-law wasn't ready to engage with a law firm. Then they wanted to get all her contact information. I would not give it to them and here it is one day later and they have called me twice today, Sunday, still trying to get her information. They are unprofessional and are out to get you to sign off on their contract. I told them that I did not want them to call me or go behind my back and try to call my daughter-in-law directly!!!

January 10, 2024
Unprompted review
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Reply from Morgan & Morgan

Hello Thomas, thank you for taking your time to write this review. It’s unfortunate to hear that you were not satisfied with your consultation. I have asked our team to no longer reach out to you about this case. If you would like to discuss this further or if you receive any communication from our firm that is unwanted feel free to reach out to our team here: cx@forthepoeple.com - Melissa

Rated 1 out of 5 stars

Morgan and Morgan, just a lot of hot air!

I have seen all the advertisements and promises made by John Morgan. I contacted Morgan and Morgan in October over a Premises Injury Liability case as it occurred in Louisiana and I live in Florida. they referred me to one of their "partner" attorneys who called after a few days and said that they declined to take the case and would contact Morgan and Morgan and I would be referred to another lawyer. That was the last I heard from any of them, I sought another attorney to get a real response.

October 23, 2023
Unprompted review
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Reply from Morgan & Morgan

Hello David, thank you for taking the time to share your feedback with us. We value your input and are deeply concerned to hear that you were not satisfied with your experience. Our goal is to provide exceptional service to every client, and it appears we fell short in your case. If you're comfortable, we would love the opportunity to discuss your concerns further and see how we can make things right. Please don't hesitate to reach out to us via email or phone. Thank you. -Ashley cx@forthepeople.com (888)670-2630

Rated 1 out of 5 stars

BOMBAST, BLUSTER, AND BULL VIA MORGAN AND MORGAN…

When you see all those endless Morgan and Morgan TV commercials, bear in mind that they exaggerate likely settlements for accident cases, in order to snag clients by inflating the values of their claims. Speaking as an abused former client of Morgan and Morgan as well as a retired law professor, I CAN ASSURE YOU THAT ANY LAW FIRM BOASTING OF BILLIONS OF SETTLEMENT DOLLARS IS ENGAGING IN MISLEADING & UNPROFESSIONAL CONDUCT! BEWARE MORGAN AND MORGAN, WITH THEIR INFLATED BOMBAST, BLUSTER, AND PURE BULL!

February 15, 2023
Unprompted review
Rated 1 out of 5 stars

Worst attorneys I have ever hired

Worst attorneys I have ever worked with. My case manager never answer your phone the average color even 1020 times within the day. Try to get in touch with her to add stuff to my case but she wouldn’t even be sure to leave a message or email me and then five months after they dropped me and I can’t even get my file from them to switch to another attorney never use them.I am trying to go to demand your limits they give you a call once a week to let you know what they’ve been doing on your case and a friend of mine got $200,000 from a little neck injury that they got him.Even the escalating team does not answer

August 17, 2023
Unprompted review
Rated 1 out of 5 stars

Not For the People

Due to unfortunate circumstances, I've had three encounters with this firm on three separate cases (workers comp, auto accident, personal injury). The 3rd is the only one where I've been treated with some form of respect.

My worker's comp attorney was worthless and treated me with zero respect and nothing but contempt.

He did not respond to emails or calls and made me feel like a nuisance anytime I asked for a simple update. He did not even attempt to guide me through the process or ensure I was cared for. Going with M&M was a HUGE mistake here.

Auto accident: My personal injury attorney initiated the case and then said he'd be the attorney of record once it got set up. This was a lie. In fact, we never got to talk to an attorney at all, and my attorney stopped responding to questions regarding this case.

An at-fault driver nearly killed my wife and daughter. Morgan & Morgan took the case, put us through the wringer, and then dropped the case right in the middle of it, forcing us to untangle a giant spider's web. Zero courtesy or respect given. They didn't care. They didn't respond to phone calls. They only sent letters. I don't know how they sleep at night.

Opportunists. Rude people. Spammy call centers. Avoid at all costs.

December 1, 2022
Unprompted review
Rated 5 out of 5 stars

Job Well Done

Job Well Done
I would like to take the opportunity to express my gratitude for the very professional legal team with Morgan and Morgan (Erin Hayden, Esq. and Ashley DeCosta, Litigation Paralegal). They are really a five-stat team or as said in the military “Bravo Zulu” (meaning well done)

As a 44 years government employee (24 active-duty soldier and 20 civil service), I have a great deal of respect for organizations/individuals who practice their craft with a high degree of truthfulness and open to provide wise counselor to their client. Erin and Ashley were keen on keep me abreast of my case. I would also like to give them kudos because during my case; I had surgery for throat cancer and loss my 33 years old Son, but they endure with patience as I took several breaks to deal with life challenges.

Derrick L. Brandon, FL

August 9, 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful

My experience was great because they came right on time and they have questions for me they listen to my answers and I believe that it will be worked out through Morgan & Morgan

July 18, 2023
Unprompted review
Rated 1 out of 5 stars

They took my case on a slip and fall 2…

They took my case on a slip and fall 2 years ago. Got a phone call today telling me that I either take a settlement that I didn't even know there was one or they're going to drop me bc they lost all evidence I sent them. Now on the settlement I'm going to get nothing bc they came up with $13000 over charges saying I owe. I got my bill it was less then a $2000. He literally called to tell me they lost my evidence and they couldn't win bc of this. Then proceeded to call me a liar bc I proceeded to tell him that I was advised not to take further treatment and they needed no more evidence. He literally called me a liar. These people are nothing but crooks. I really hope this helps someone before it's too late. Now I'm stuck with owing thousands and no case bc they took 2 years to do anything. They're only out for themselves. I will not sign off on a settlement just for them to take everything.

June 30, 2023
Unprompted review

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