Morgan & Morgan Reviews 

170
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, most reviewers were let down by their experience overall. Many people reported poor communication, stating calls and messages were rarely returned, making it difficult to get updates or speak with their legal team. This lack of contact often left them feeling uninformed and frustrated. Customers frequently mentioned the firm often declined cases deemed too complex or not financially significant enough for them to pursue. Several reviewers also described the service as unprofessional, citing issues with rude staff and incompetent paralegals. However, some customers noted positive interactions, with specific staff members treating them with respect and kindness.

What people talk about most

Staff

Consumers find staff to be ambiguous, with many reviewers expressing dissatisfaction with the professionalism... See more

Claim

People report negative experiences with claim, often feeling their initial understanding was not met... See more

Service

Reviewers express widespread disappointment with the service, with many feeling that the firm is focused on... See more

Customer service

Customers had negative experiences with customer service, often reporting poor communication and a lack of... See more

Customer communications

Reviewers highlight negative aspects of contact, with many expressing frustration over unreturned calls and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Very poor communications with my lawyer. I had better communications with the legal aid then with the so-called lawyer that was assigned to me. Big disappointment in this firm. Can't speak for other... See more

Company replied

Rated 1 out of 5 stars

This law firm is very UNPROFESSIONAL and CARELESS. They NEVER return your calls or text messages, it is a waste of time. They promised you they will go above and beyond with your case and it goes c... See more

Company replied

Rated 1 out of 5 stars

We were led to believe that Morgan and Morgan was top law firm. That they handled not just injury cases but medical malpractice. This seems not to be the case unless it is a "slam dunk". My husband... See more

Company replied

Rated 1 out of 5 stars

Seven months after agreeing to pursue my case, the Louisville office kicked me to the curb. No one answered their phones, making it impossible to talk to the attorney. They are cherry pickers.... See more

Company replied


Company details

  1. Law Firm

Written by the company

Morgan & Morgan has recovered over $5 billion for our clients in 30 years. More than 500 lawyers in 50 cities. Get your free consultation today.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

170 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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1.5

All reviews

(170)

64 reviews in the last 12 months

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Rated 2 out of 5 stars

In all reality I would give less Stars…

In all reality I would give less Stars if possible because they claim to be for the people in all reality they're not for the people they're for the paycheck because I have tried to contact them no shall I say I have consulted with them under two different situations and both they can't help with one being a very serious case that I have already retained another attorney for .Morgan & Morgan refuses to take the case unless they know they're going to win a lot of money so to say Morgan and Morgan for the people is definitely not true Morgan & Morgan is for Morgan & Morgan

February 14, 2023
Unprompted review
Rated 1 out of 5 stars

FIND ANOTHER ATTORNEY

I contacted them in the middle of August, 2022.
I was told someone would get back with me in a couple days. No one did so a week later, I called and was told my case was "under review". This happened every time I called. The beginning of September I was told my case was being reviewed by "several attorneys". Around the middle of September, I was told my case had been "referred out" but they would not tell me to whom.. Each week I called I got the same response. Finally on October 2, a young man told me I had no case with M&M and if no one called me back after all this time to find another attorney. Needless to say, I was shocked at the utter unethical and negligence from a firm that brags about being, not only the largest, but "forthepeople".

I lost precious time waiting to hear from them just to find out they tossed my case without even notifying me. A little common courtesy goes a long way. My advice is to avoid them at all costs.

August 22, 2022
Unprompted review

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