Fortresslearning Reviews 1,862

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendly demeanor, and extensive knowledge, making the learning journey supportive and encouraging. The user experience is frequently highlighted as positive, with many appreciating the well-structured courses, easy-to-follow materials, and intuitive online platforms that make learning accessible and manageable. People also commend the excellent customer service and quick response times, noting that questions are promptly answered and feedback is swiftly provided, which greatly aids in their progress and confidence. The overall service is described as outstanding, with many feeling well-supported from enrollment to completion, and appreciating the flexibility and personalized guidance offered.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers highlighting the helpfulness, knowledge, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the well-structured courses,... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as professional,... See more

Response time

People report positive experiences with response times, highlighting the promptness in answering questions... See more

Service

Reviewers mention positive feedback about service, highlighting the outstanding support and delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cant speak highly enough of the support from our instructor Richard Gietman to help me complete my TAE40112 Cert 4 in Training & Assessment. The course was well structured, the online sessions were... See more

Company replied

Rated 5 out of 5 stars

The people are fantastic. The only times I really struggled with my training was when I was too stubborn to ask for help. The assistance offered by the staff won't give you answers but are exc... See more

Company replied

Rated 5 out of 5 stars

Easy to follow and well organised training. Quick responses to question and feedback and prompt return of grades. I now have a much better handle on assessing and related areas. Thanks Fortress Learni... See more

Rated 5 out of 5 stars

I attempted this course before but gave up, never reaching my goal. Then I heard about Fortruss Learning. I was surprised by the encouragement and motivational support I received. My questions were pr... See more

Company replied



Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Overall great experience

The trainers were very helpful. The course structure was easy to follow with a lot of videos and explanations. The staff were always very friendly and helpful and there response times were great. At the beginning they helped me structure my learning units to maximize the final outcome.
Overall it was a great experience to achieve my double diploma. Thanks

December 2, 2025
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Reply from Fortresslearning

Thank you so much for the awesome review, David. It is great to hear that you found the course easy to navigate and that you felt supported every step of the way.

Congratulations on achieving your Diploma of VET - what a fantastic achievement! We wish you everything of the very best for what comes next.

Warm regards,
Jane

Rated 5 out of 5 stars

Excellent trainer communication

Communication with trainers - online keeping on track - flexible user platform - Trainers are practical and flexible to meet needs and efficient communicators

November 26, 2025
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Reply from Fortresslearning

Hi Nik,

Thank you for taking the time to leave a review. We are thrilled that you enjoyed your course with us. Congratulations on a job well done.
Merry Christmas to you.

Kind Regards
Deb

Rated 5 out of 5 stars

Straight forward to follow and strong…

Straight forward to follow and strong teacher support

November 21, 2025
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Reply from Fortresslearning

Hi Suzanne,

Thank you for your kind feedback, and all the very best in training and assessment.

Kind regards,
Richard

Rated 5 out of 5 stars

Good staff

The staff is all very interactive and willing to help, emails are responded to on time and assessments are marked quickly.

November 24, 2025
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Reply from Fortresslearning

Dear Dan,

Thank you for taking the time to leave a review about your course. Both Richard and I are happy to note that we give "Top Notch" service. You worked hard, and now you are a new Professional trainer. We wish you all the best.

Deb Thomas

Rated 5 out of 5 stars

Highly reccomend

Fortress made my study experience so smooth and easy

November 20, 2025
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Reply from Fortresslearning

Hi Siobhan,

Thank you for your review and I'm very pleased with your successful completion of the Cert IV TAE40122.

All the very best.

Kind regards,
Richard

Rated 5 out of 5 stars

It was great

It was great. Online learning that is challenging however you learn how to problem solve within the Training and Facilitator role. Learning the skills and knowledge required to work for a RTO and how to conduct training in a organised manner.

November 13, 2025
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Reply from Fortresslearning

Hello Sarah,

Thank you for leaving your review. It looks like you have learned a lot, and that is fantastic. We wish you all the best as a Professional Trainer/Assessor.

Kind regards,
Deb

Rated 5 out of 5 stars

Great organisation to do the TAE with

Great organisation to do the TAE with, Debbie and Richard were a great support. All the materials were very current and suitable for the course and self-paced provided enough support and guidance to complete on my own.

November 18, 2025
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Reply from Fortresslearning

Hi Laurence,

Thank you for leaving a review. I will pass this on to Richard. We are both excited to see that you have completed your course and enjoyed it.

Kind regards,
Deb

Rated 5 out of 5 stars

The professionalism of the staff was…

The professionalism of the staff was excellent. All queries were swiftly dealt with. The material in general was engaging and kept me motivated.

November 7, 2025
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Reply from Fortresslearning

Hi Chris,

Thank you for your review and all the very best in training and assessment.

Kind regards,
Richard

Rated 4 out of 5 stars

Good communicative staff

Good communicative staff, well laid out course. Course has too much volume but that is due to Gov (over) requirements.

November 11, 2025
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Reply from Fortresslearning

Dear Mick.

Thank you for taking the time to leave a review. We wish you all the best with your future endeavours.

Deb Thomas : ))

Rated 5 out of 5 stars

Amazing experience with Fortress…

Amazing experience with Fortress Learning, the resources were relevant and informative. The learning platform was easy to navigate and the trainers were responsive and very helpful.

September 19, 2025
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Reply from Fortresslearning

Dear Jodie,

Thank you for leaving a review. We are so pleased that you enjoyed your course and service. We wish you only the best for your future in Training.

Regards,
Deb Thomas

Rated 5 out of 5 stars

Completing the TAE40122 Certificate IV…

Completing the TAE40122 Certificate IV in Training and Assessment was an incredibly rewarding experience. I thoroughly enjoyed diving into the principles of adult learning and competency-based training, especially the opportunity to design and deliver sessions that were both engaging and practical. The course gave me the tools to tailor learning to diverse cohorts, apply formative assessment strategies, and foster psychologically safe environments—skills I now use confidently in my workplace training. I found the mix of theory and hands-on application particularly valuable, as it allowed me to immediately implement what I was learning in real-world scenarios.
One of the highlights for me was developing validated assessment tools and mapping evidence to performance criteria. The emphasis on moderation, validation, and continuous improvement aligned perfectly with my professional values. I appreciated the collaborative nature of the course, where sharing feedback and reflecting on practice were encouraged throughout. Overall, the TAE40122 has strengthened my ability to support learners, uphold compliance, and contribute meaningfully to workplace development. It’s a qualification I’m proud to hold, and one that’s already making a tangible impact in my training and assessment practice.

October 24, 2025
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Reply from Fortresslearning

Dear James,

Thank you for taking the time to leave a detailed review of your course. There is so much to love and dislike about this course, and you have captured what you have learned perfectly.

We wish you all the best with your future endeavours.

Kind regards,
Deb

Rated 5 out of 5 stars

Smooth experience

From enrolment to completion, things were smooth and straightforward, which is exactly what I was looking for.

October 24, 2025
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Reply from Fortresslearning

Hi Alan,

Thanking you for your kind review and congratulations on your successful completion of the Assessor Skill Set.

Wishing you every success in the future.

Kind regards,
Richard

Rated 5 out of 5 stars

Very friendly helpful staff

Very friendly helpful staff
Who helped in a friendly non-patronising and prompt fashion

October 7, 2025
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Reply from Fortresslearning

Hi Sheridan,

Thank you for your review, and all the very best with your training and assessment career.

Kind regards,
Richard

Rated 5 out of 5 stars

Invaluable Opportunity

I can't thank enough the team of trainers and support at Fortress Learning. I am proud to say I have just completed my Cert IV in Training and Assessment and can walk away with the knowledge and confidence I needed for the next stage in my career!
The course was well-structured and the learning materials were interesting and easy to understand and follow.
I highly recommend Fortress Learning to anyone who is looking to evaluate their expertise and grow within their industry!

September 23, 2025
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Reply from Fortresslearning

Hi Lisa,

Thank you for your kind review. Your hard work has paid off, and I wish you all the best in your training career.

Kind regards,
Richard

Rated 5 out of 5 stars

Bite-Sized Learning That Works – Fortress Learning Delivers

I recently completed my TAE50122 qualification with Fortress Learning, and I couldn’t be happier with the experience. What stood out most was the clarity and accessibility of the learning materials. The lessons were short, easy to follow, and designed to let you work at your own pace, perfect for busy professionals.
The assessment instructions were detailed and well-structured, which made it easy to understand what was required and how to meet the criteria. I especially appreciated the bite-sized video guides that accompanied the content. These videos broke down complex concepts into manageable pieces, making it much easier to digest the information and apply it confidently.
Fortress Learning truly supports independent learners while still providing the guidance needed to succeed. I highly recommend them to anyone looking to complete their TAE qualification with flexibility and support.

September 24, 2025
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Reply from Fortresslearning

Congratulations on achieving your Diploma of VET, Rebecca! Thank you for your awesome review and for taking the time to share your experience. We are so pleased that the clear materials, structured assessments, and video guides supported your learning journey. Wishing you every success as you put your new skills into practice! Warm regards, Jane

Rated 4 out of 5 stars

Great support and quick responses.

Great support and quick responses.

September 24, 2025
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Reply from Fortresslearning

Congratulations on completing your Diploma of VET, Lee! We are delighted to hear that you found our support helpful and our responses quick. Your feedback means a lot to us, and we appreciate you taking the time to share your experience. Wishing you everything of the very best! - Jane

Rated 5 out of 5 stars

Excellent facilitator

Excellent facilitator in Richard, who was clear in his instruction and always available either in person, via email or video call to clarify questions, give encouragement and provide feedback on progress, making the whole process a lot less daunting and allowing learners to lean into their strengths

September 24, 2025
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Reply from Fortresslearning

Hi Callum,

Thank you for your kind feedback. It was a pleasure to work with you through your Cert IV. You and your colleagues at Parkville College are an exceptional group of trainers.

Kind regards,
Richard

Rated 5 out of 5 stars

Fantastic online educational experience from start to finish

The whole Fortress Learning team were fantastic from start to finish, allowing for flexibility in progressing throughout the units whilst providing excellent readable learning materials. I would highly recommend anyone considering completing an online course to reach out to the fantastic team at Fortress Learning.

July 2, 2025
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Reply from Fortresslearning

Hi Tom,

Thank you for your kind review and for choosing Fortress Learning to achieve your training goals.

All the very best in the future.

Kind regards,
Richard

Rated 5 out of 5 stars

Very professional and supportive in…

Very professional and supportive in assisting me with my studies.

September 12, 2025
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Reply from Fortresslearning

Hi Glen,

Thank you for your feedback, and well done on completing your upgrade.

All the very best ahead, Glen.

Kind regards,
Richard

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