Fortresslearning Reviews 1,862

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendly demeanor, and extensive knowledge, making the learning journey supportive and encouraging. The user experience is frequently highlighted as positive, with many appreciating the well-structured courses, easy-to-follow materials, and intuitive online platforms that make learning accessible and manageable. People also commend the excellent customer service and quick response times, noting that questions are promptly answered and feedback is swiftly provided, which greatly aids in their progress and confidence. The overall service is described as outstanding, with many feeling well-supported from enrollment to completion, and appreciating the flexibility and personalized guidance offered.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers highlighting the helpfulness, knowledge, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the well-structured courses,... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as professional,... See more

Response time

People report positive experiences with response times, highlighting the promptness in answering questions... See more

Service

Reviewers mention positive feedback about service, highlighting the outstanding support and delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cant speak highly enough of the support from our instructor Richard Gietman to help me complete my TAE40112 Cert 4 in Training & Assessment. The course was well structured, the online sessions were... See more

Company replied

Rated 5 out of 5 stars

The people are fantastic. The only times I really struggled with my training was when I was too stubborn to ask for help. The assistance offered by the staff won't give you answers but are exc... See more

Company replied

Rated 5 out of 5 stars

Easy to follow and well organised training. Quick responses to question and feedback and prompt return of grades. I now have a much better handle on assessing and related areas. Thanks Fortress Learni... See more

Rated 5 out of 5 stars

I attempted this course before but gave up, never reaching my goal. Then I heard about Fortruss Learning. I was surprised by the encouragement and motivational support I received. My questions were pr... See more

Company replied



Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 4 out of 5 stars

Good online platform

Good online platform. Easy to understand and track progress

September 2, 2025
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Reply from Fortresslearning

Dear Kasey,

Thank you for your review. We are thrilled to hear that you were happy with our learning platform for your TAE40122 course. We wish you all the best with your future Training directions.

Kind regards,
Deb Thomas

Rated 5 out of 5 stars

Fortress Learning have always delivered…

Fortress Learning have always delivered an outstanding customer/student experience. Thanks again Fortress Learning for all of the amazing support and understanding provided throughout my learning journey with you. I wouldn't have gained the qualification if it wasn't for your awesome team so thanks again, it is a great feeling to have achieved successful course completion.

August 26, 2025
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Reply from Fortresslearning

Hi Kim,

Thank you for your kind review and all the very best with your training and assessment.

Kind regards,
Richard

Rated 5 out of 5 stars

I have received lots of support

I have received lots of support

August 7, 2025
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Reply from Fortresslearning

Thank you for leaving a review, Ghadah.

Congratulations again on completing your TAE40122.

Regards,
Deb Thomas

Rated 5 out of 5 stars

A Great RTO for TAE training

It is a great learning experience with Fortress learning. Jane is a fabulous TAE trainer and assessor. She is very friendly and approachable. Her suggestions and recommendations greatly improved my understanding of the RPL assessment requirements, especially for the evidence. that is the reason why I can complete my RPL process quickly for my qualification. Thanks!

August 5, 2025
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Reply from Fortresslearning

Congratulations on achieving your Diploma of VET, Henry!

Thank you for your kind words. It was a pleasure supporting you on your learning journey, and I am pleased my guidance helped you navigate the RPL process.

Wishing you continued success in your VET career.

Thanks,
Jane

Rated 5 out of 5 stars

Registration was a breeze

Registration was a breeze, Instructors were keen, approachable, and respectful. Assessments were processed quickly, and feedback was well targeted.
Group exercises were well facilitated and good value.

August 5, 2025
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Reply from Fortresslearning

Dear David,

Thank you for taking the time to leave a review. Thank you for the very kind feedback. I will miss your sharp eye for detail.

I wish you all the best with your future in CFA.

Kind regards,
Deb

Rated 5 out of 5 stars

Best educational experience I have ever had

Magnificent,patient,caring and knowledgeable teacher.
Wonderful support and guidance .
Easy to follow format .
Happy and encouraging environment.
Best educational experience I have ever had.
Communication and information was exceptional.

July 22, 2025
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Reply from Fortresslearning

Hi Robert,

Thank you for your kind review. It was a pleasure to help you achieve your goals. All the very best for your training and assessment ahead.

Kind regards,
Richard

Rated 5 out of 5 stars

Self-guided study success thanks to Fortress Learning

I did self-guided study at home. All the information was up online and easy to understand. The trainers were accessible, responsive and easy to contact. There was a quick turnaround time on assessment marking. My trainer, Richard, was encouraging, understanding and helpful.

July 9, 2025
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Reply from Fortresslearning

Hi Anis,

Thank you for your positive feedback on the course. Wishing you all the very best in your training career.

Kind regards,
Richard

Rated 5 out of 5 stars

Great support

Great customer service and extremely responsive and supportive assessors.

June 20, 2025
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Reply from Fortresslearning

Dear Christiana,

Thank you for taking the time to leave us a review of your studies. We are thrilled to hear that you were happy with our service.

Congratulations on the completion of your TAE40122 - woo hoo!

Kind regards,
Deb

Rated 5 out of 5 stars

Fortress learning

I really enjoyed the well structured, highly supportive and very contemporary learning experience offered through fortress. I would highly recommend them. I was able to complete my qualification with really good support along the way.

June 18, 2025
Unprompted review
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Reply from Fortresslearning

Hi Andrew,

Thank you for your kind feedback, and all the very best in advancing a career in training and assessment.

Kind regards,
Richard

Rated 5 out of 5 stars

The support I received from both the…

The support I received from both the office staff when I called and my trainer Richard on our Zoom calls.

June 6, 2025
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Reply from Fortresslearning

Hi Sue,

Thank you for your feedback, and all the very best with your training and assessment career.

Kind regards,
Richard

Rated 5 out of 5 stars

Fortress RTO has been exceptional.

Fortress RTO has been exceptional. Been a candidate with other RTOs before but Fortress has a good student support, stable online Blackboard platform, experienced trainers and efficient processes as an RTO. Strongly recommend to students who are looking for exemplary Education provider. Trainers Richard Gietman & Deb Thomas, along with the support team have been exceptionally awesome. Thanks Fortress Team.

June 2, 2025
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Reply from Fortresslearning

Hi Suresh,

Thank you for your feedback and acknowledgement of the team effort we pride ourselves on at Fortress Learning.

Congratulations on your achievement, and thanks for recommending us.

All the very best in your training and assessment career.

Kind regards,
Richard

Rated 5 out of 5 stars

The UI was very clean and easy to…

The UI was very clean and easy to follow.
Content was relevant and didn't seem to drag-out / difficult to complete.
Would recommend for anyone interested in a online method of learning.

May 22, 2025
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Reply from Fortresslearning

Hi Stephen,

Thank you for your review and for recommending Fortress Learning.
Wishing you all the very best in training and assessment,

Kind regards,
Richard

Rated 5 out of 5 stars

Thank you from the bottom of my heart.

The entire Fortress Team was very supportive, from admin team to my Trainers and Assessors especially Maniya and Jane.
Jane was always there guiding me, always assisting me with all my queries.
I found Jane so approachable and knowledgeable, whenever I got stuck with any of my questions, she was always there just an email away. Thank you, Jane and Fortress Team.

May 21, 2025
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Reply from Fortresslearning

Congratulations on completing your Diploma of VET in record time, Amy. This was an outstanding achievement!

Thank you so much for your very kind words. We are so pleased to hear that you enjoyed your learning journey with us.

It was truly a pleasure to support you throughout your studies, and we wish you every success as you continue to make a positive impact in the VET sector.

Warm regards,
Jane

Rated 5 out of 5 stars

Highly recommend

Excellent course structure. Designed very well. The staff were friendly and supportive right through the whole learning journey. Highly recommend fortress on any courses they have on offer.

May 14, 2025
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Reply from Fortresslearning

Hi Steven,

Many thanks for your feedback on the course. All the very best with training and assessment.

Kind regards,
Richard

Rated 4 out of 5 stars

The support and knowledge of the…

The support and knowledge of the trainers.

May 9, 2025
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Reply from Fortresslearning

Dear Lou,

Thank you for leaving a review. We are thrilled that you felt well supported throughout your course.

Kind regards,
Deb

Rated 4 out of 5 stars

Cert IV in TAE

Trainers that care about students and overall a high level of support for students and ample resources to support progression through the course.

May 7, 2025
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Reply from Fortresslearning

Dear David,

Thank you for leaving your review. We are thrilled that you are happy with the level of support and resources you received whilst completing your studies.

Kind regards,
Deb

Rated 5 out of 5 stars

Great trainers and support services

Great trainers and support services, thanks Fortress

April 29, 2025
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Reply from Fortresslearning

Dear Josh,

Thank you for your kind review. We are thrilled to hear that you are happy with your studies.

Regards,
Deb : ))

Rated 4 out of 5 stars

Richard was a true professional

Richard was a true professional, easy to talk to and made someone like me with minimal digital literacy feel more than capable.

April 17, 2025
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Reply from Fortresslearning

Hi David,

Thanks for the review, and well donefor persisting with the Assessor Skill Set.

Kind regards,
Richard

Rated 5 out of 5 stars

Everything was good.

April 17, 2025
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Reply from Fortresslearning

Dear Rob.

Thank you for leaving a review. I wish you all the best with your future as a Professional Trainer.

Deb : ))

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