Fortresslearning Reviews 1,867

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendly demeanor, and extensive knowledge, making the learning journey supportive and encouraging. The user experience is frequently highlighted as positive, with many appreciating the well-structured courses, easy-to-follow materials, and intuitive online platforms that make learning accessible and manageable. People also commend the excellent customer service and quick response times, noting that questions are promptly answered and feedback is swiftly provided, which greatly aids in their progress and confidence. The overall service is described as outstanding, with many feeling well-supported from enrollment to completion, and appreciating the flexibility and personalized guidance offered.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers highlighting the helpfulness, knowledge, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the well-structured courses,... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as professional,... See more

Response time

People report positive experiences with response times, highlighting the promptness in answering questions... See more

Service

Reviewers mention positive feedback about service, highlighting the outstanding support and delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cant speak highly enough of the support from our instructor Richard Gietman to help me complete my TAE40112 Cert 4 in Training & Assessment. The course was well structured, the online sessions were... See more

Company replied

Rated 5 out of 5 stars

The people are fantastic. The only times I really struggled with my training was when I was too stubborn to ask for help. The assistance offered by the staff won't give you answers but are exc... See more

Company replied

Rated 5 out of 5 stars

Easy to follow and well organised training. Quick responses to question and feedback and prompt return of grades. I now have a much better handle on assessing and related areas. Thanks Fortress Learni... See more

Rated 5 out of 5 stars

I attempted this course before but gave up, never reaching my goal. Then I heard about Fortruss Learning. I was surprised by the encouragement and motivational support I received. My questions were pr... See more

Company replied



Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 4 out of 5 stars

Well Supported and Flexible Study

Content and embedded videos within the course could do with a refresh, but overall a very positive experience. Study and payment options were flexible, which fit in well with my circumstances. Always felt supported and all my enquiries were handled fairly and professionally.

February 18, 2025
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Reply from Fortresslearning

Hello Tyler,

Thank you for your review. We are pleased that you have had a positive experience with your studies. As for the resources, we will take a good look at those and ensure they are up to date with student expectations in mind.

I wish you all the best in your future training.

Kind regards,
Deb

Rated 5 out of 5 stars

Well organized

They have experienced trainers and give ample feedback to help students learning experience simple and effective.

February 17, 2025
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Reply from Fortresslearning

Dear Joseph,

Thank you for leaving a review. I shall miss your good humour and smiley face. I wish you all the best with your future training endeavours.

Deb : )))

Rated 5 out of 5 stars

Professional and timely

Outstanding marking turn around and support. The team at Fortress is friendly and understanding, helping out as much as they can.

February 17, 2025
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Reply from Fortresslearning

Hi Saul,

Thank you for your kind feedback. Excellent job on completing your Skill Set and wishing you all the very best in training and assessing.

Kind regards,
Richard

Rated 5 out of 5 stars

A very professional outfit who does…

A very professional outfit who does what they say they will. Lecturers very supportive and submitted assignments marked/feedback given with 4 days.

February 10, 2025
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Reply from Fortresslearning

Dear Stephen,

Thank you for taking the time to leave this review. We are pleased to hear that you are happy with our service. You worked well and it paid off. I wish you all the best with your future in training and Assessment. Deb Thomas : ))

Rated 5 out of 5 stars

Completing the TAE40122

Completing the TAE40122 - Certificate IV in Training and Assessment with Fortress Learning was an outstanding experience. The course structure was thoughtfully clustered, making the learning journey smooth and logical, while the engaging content and vast array of resources kept the process interesting and enjoyable.

The team at Fortress Learning provides exceptional support, ensuring students have everything they need to succeed. Their approach makes a potentially complex qualification manageable and rewarding, equipping learners with the confidence and skills required for real-world training and assessment.

If you're considering undertaking this certification, I highly recommend Fortress Learning—their professionalism, structured learning approach, and engaging content make all the difference!

February 16, 2025
Unprompted review
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Reply from Fortresslearning

Dear Erica,

Thank you for reviewing your TAE40122. It is great to hear that you enjoyed the whole student experience with us. Congratulations again on completing your qualification.

Kind regards,
Deb

Rated 5 out of 5 stars

Amazing support through this course.

Amazing support through this course.
The trainers are there for you to guide you through and answer any questions along the way. Fortress consistently check in to see how you are progressing and make sure you are on track and supported!

February 6, 2025
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Reply from Fortresslearning

Hi Jody,

Thank you for your kind review. I am so pleased you successfully completed your studies.

I am also confident that you will make a great trainer and assessor.

All the very best,
Richard

Rated 5 out of 5 stars

Our trainers were very professional and…

Our trainers were very professional and approachable. They were happy to help with any issues and went out of their way to assist

February 3, 2025
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Reply from Fortresslearning

Thank you for leaving a review of your recent studies with us, Ramon. We are so happy that you found our staff professional and approachable. We aim high and it looks like we hit the target with you. We wish you all the best with your future in Training and Assessment.

Kind regards,
Deb

Rated 5 out of 5 stars

Good communication

Good communication

February 3, 2025
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Reply from Fortresslearning

Hi Andy,

Thank you for your review and I look forward to helping with your further studies with Fortress Learning.

Kind regards,
Richard

Rated 5 out of 5 stars

Very helpful and supportive

Very helpful and supportive. Quick response all the time and up to date . Highly recommend!

January 20, 2025
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Reply from Fortresslearning

Hi Tendai,

Thank you for your review. I'm so pleased for you successfully completing the TAE40122.

All the very best,
Richard

Rated 5 out of 5 stars

Prompt reply to all questions and…

Prompt reply to all questions and information supplied helped to easily navigate the Fortress learning experience. The instructor lead training was first class and I enjoyed the the way course content was delivered.

January 17, 2025
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Reply from Fortresslearning

Hi Gary,

Thank you for your kind review. I enjoyed working with your team and learnt a lot from you guys too and have some newfound understanding of the stevedoring business.

All the very best, your experience and knowledge are such an asset to NSS.

Kind regards,
Richard

Rated 5 out of 5 stars

An RTO you can trust

An RTO you can trust, great support and resources they really know their stuff.

January 6, 2025
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Reply from Fortresslearning

Dear Duane,

Thank you for taking the time to leave a review. We are thrilled that you were happy with our service and resources. I hope that we may see you again in the future.

Regards,
Deb,

Rated 5 out of 5 stars

FortressLearning is amazing

FortressLearning is amazing they hepled me reach my goals.

January 12, 2025
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Reply from Fortresslearning

Hi Jason,

Thank you for the review. I'm so pleased we were able to help you achieve your TAE40122.

All the very best,
Richard

Rated 5 out of 5 stars

Fortress Learning TAE40116 upgrade

I did my TAE40116 upgrade through Fortress Learning. I had a wonderful learning experience, and my trainer Deb Thomas was just amazing. I cannot recommend them highly enough, great resources, great training and very prompt communication.

November 12, 2024
Unprompted review
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Reply from Fortresslearning

Dear Kerensa,

Thank you for leaving your feedback. It is always a pleasure to meet experienced professionals like you and be able to assist you in moving forward in your career. I hope to see you in the near future.

Regards,
Deb Thomas

Rated 5 out of 5 stars

The learning experience from Fortress Learning

The learning instructions from Fortress Learning is very clear, I love those videos that guided you through each assignment. The trainer is very helpful and make you feel confident through the courses.

December 16, 2024
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Reply from Fortresslearning

Hi Viana,

Thank you for your welcome feedback and all the very best with your training and assessment career.

Kind regards,
Richard

Rated 4 out of 5 stars

I have had a positive learning…

I have had a positive learning experience with this course, from getting the learning plan ready as I was doing units and RPL it was easy to understand, not all the upfront pay now pressure that comes with organizing RPL, this is why I chose the course.
My trainer Brian was so helpful and the admin team with Bheng checking progress.
The TAE is not the most exciting qualification but they gave me good & enough learning resources ans easy to understand assessment.
Thanks for helping me gain my qualification as a trainer.

December 19, 2024
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Reply from Fortresslearning

Thank you for your kind words, Matthew! We're so happy to hear that your learning experience with our Cert IV TAE course was positive. We strive to make the process as smooth and accessible as possible, with support from our team along the way. Congratulations on achieving your Cert IV TAE! We wish you the best in your future endeavours as a Trainer.

Rated 5 out of 5 stars

AFG training group 2024

Richard was a very engaging and accommodating facilitator. The axcelerate online platform was good to use with a bit of initial training on how to use it. We could learn at our own pace but they made sure we didn't fall behind.

December 10, 2024
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Reply from Fortresslearning

Hi Warren,

Thanks for the feedback. It was indeed a pleasure to work with you all at the Alex Fraser Group.

Wishing you all the very best.

Kind regards,
Richard

Rated 5 out of 5 stars

Great way to do your TAE

Course is well set out and organised, easy to navigate and covers a large range of content without the overload. The support is there when required and the process flowed well each unit I finished. Certificate was issued promptly when I complete the course. Would definitely recommend.

December 10, 2024
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Reply from Fortresslearning

Hi Emma,

Thankyou for your welcome feedback. I'm so pleased for you in successfully completing the course and wishing you all the very best in training and assessment.

Kind regards,
Richard

Rated 5 out of 5 stars

It was great to be able to speak with…

It was great to be able to speak with the trainers, and they were helpful

December 5, 2024
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Reply from Fortresslearning

Thanks for the 5-star review, Shawn! We're so happy to hear you had a positive experience. Congratulations on achieving your Assessor Skill Set. We wish you everything of the best in your future endeavours.

Rated 5 out of 5 stars

Cert IV

Richard was very helpful and engaging. Thank you Richard.

December 10, 2024
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Reply from Fortresslearning

Hi Ray,

Thanks for your review and congratulations on successfully completing your TAE41022.

All the very best,
Richard

Rated 5 out of 5 stars

Excellent trainers and very responsive…

Excellent trainers and very responsive with assistance. Altogether a fantastic learning experience. Thanks you Fortress Learning

December 9, 2024
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Reply from Fortresslearning

Hi Jamie,

Thank you for your feedback and wishing you all the very best ahead.

Kind regards,
Richard

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