Fort Worth Critter Control Reviews 192

TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

My issue is that your company charged us the second and final payment before completing the job. The Critter Controll that did the awfull service is in Houston TX area 77004. There is stil... See more

Rated 1 out of 5 stars

I was expecting really good service but instead received really bad service. The employees were out smoking in my front yard. I was told the service would be completed in one day but instead took 3 da... See more

Company replied

Rated 1 out of 5 stars

Critter Control of DFW are crooks. They come out tell you all this stuff is wrong and what they are gonna do to fix it. You pay the pricey amount they ask and when the technician comes out he knows no... See more

Rated 1 out of 5 stars

These folks are crooks. Sure they have a number of crooked tricks, but one in particular is to convince people they have a rat infestation, charge you thousands to do a few hours "exclusion" work and... See more

Company details

  1. Health & Medical

Information provided by various external sources

At Fort Worth Critter Control, our customers come first! We know how an uninvited, four-legged invader can turn your life upside down. That's why, when you call our office, you can expect prompt service, helpful answers to your questions, and courteous treatment from a member of our Fort Worth animal removal team. We can come to your home and help you assess the damage and deal with the problem quickly, so you can get your life - and your home - back to normal in no time


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1.1

Bad

TrustScore 1 out of 5

192 reviews

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No history of asking for reviews

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1.1

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(192)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

You'd Be Nuts Not to Call These Guys

I was embroiled in a fierce war with squirrels in the attic and losing badly. The guys from Critter Control came to my rescue. They set up traps and checked them frequently. We even ran into problems with baby squirrels left behind which required some creative plans to get mama squirrel to come and take them away. Critter Control stuck it out and solved the problem. They were prompt, courteous and fun to work with professionals. They saved my house and my sanity!

August 1, 2013
Unprompted review
Rated 5 out of 5 stars

Rats and spiders and bugs oh my

Critter control came in a timely manner and did so much work to help me get rid of the rat problem I was having. Rats had gotten into my attic and were taking over my home and I had a brand new baby in the house. They not only exterminated the rats but they also fixed all the spots where they thought the rats were entering the home. I did have to do a follow up call to them a couple of weeks later and they responded very quickly. Thank you critter control for helping make my house a home again!

August 1, 2013
Unprompted review
Rated 5 out of 5 stars

Great service

They told me exactly what the problem was and were able to give me a quote the same day.

August 1, 2013
Unprompted review
Rated 4 out of 5 stars

Top of the line service but also top of the line pricing...

I recently bought a new home and noticed a roof rat on the side of my house one evening so I called the most reputable company I could find. Our inspection went well and the inspector was very knowledgeable with lots of experience in the field. He answered all my questions and even wait around for my husband to come home to answer more questions. The service of our inspection was stellar but we decided not to use Critter Control as we had minimal activity and the price quoted seemed to be a little extreme for little activity. The total package we were told we needed totaled almost $6500 and I couldn't wrap my mind around that for a couple of common Texas critters in our attic. After price shopping around I found similar companies who provided a much more modified route of treatment which totaled $350 and still solved our problem. I have no doubt that if we had a larger issue that needed serious help, this company would have been our decision. I wish more reasonably priced options were described during the inspection so I wouldn't have had such sticker shock that ended up sending me elsewhere. If I do have critter issues in the future I will surely get pricing from critter control first due to their thoroughness but will also price around to make sure I'm not going to spend almost 20 times the amount.

August 1, 2013
Unprompted review
Rated 4 out of 5 stars

Critter control knows their product...

The Critter Control representative was very professional and knowledgeable and their on site workers capable and thorough. I bought all of the exclusion services offered and would suggest that you weigh the benefit to cost of what is critical to your immediate need at the time.

August 1, 2013
Unprompted review
Rated 5 out of 5 stars

Very thorough, experienced and professional.

From the initial call they knew what they were doing. Came out promptly and on schedule. Well dressed polite personnel. Performed the work as discussed and did a very good job. Cleaned up after themselves. Although pretty expensive I would definitely recommend them and if need be I would not hesitate to use them again.

August 1, 2013
Unprompted review
Rated 5 out of 5 stars

Critters NOW Under Control!

Critter Control helped me fix a big problem. After purchasing my home, it was realized that the house had some areas in the sofets and roofline that field mice could squeeze into. Apparently the previous owner had not noticed - or ignored. Well, we had a mouse convention in our attic and needed help. Critter Control came to our aid. They were genuine, prompt and courteous. They took action to rid me of my current mouse problem and took steps to prevent it from happening the future. They also kept stopping by and calling to make sure the everything remained good during the follwing 90 days and if they missed one they came back out and took care of it. Thank you Critter Control!

August 1, 2013
Unprompted review
Rated 2 out of 5 stars

Rats Gone Wild

I have a rat issue that has never been fully solved by Critter Control. The inspection by the technitions was very limited and all that was done was to set traps in a small space in my attic. Now that it is summer, my rat issue is at bay, but as soon as as fall gets here I fear my rat problem will be back.
BTW - I have spent over $1K in making my house critter proof with Critter Control. They came out aybe 10 times and checked traps (each trip taking 5 minutes to check traps) and set new ones.
I honestly feel like Critter Control does enough to solve the problems created by critters. They just catch a few and call it done.

August 1, 2013
Unprompted review
Fort Worth Critter Control logo

Reply from Fort Worth Critter Control

Mr. Barham,

Thank you for your review. I’m sorry to hear that your experience with us was less than satisfactory. We strive to achieve absolute excellence with our work and appreciate the opportunity to address and rectify any concerns you may have. The work we do comes with a guarantee and we will come out to your residence, as many times as it takes, to take care of any rodent and/or repair issues you may be experiencing. I will be more than happy to speak with you directly regarding the concerns in your review. We greatly appreciate your business and look forward to our continuing relationship in protecting you, your family and your property.

- Brandon Pugh, General Manager

Rated 3 out of 5 stars

Started great but petered out

The initial response was great with fast, courteous, service. You trapped and removed a skunk which returned six days later. I am not sure where you released the skunk. It became clear that the whole objective was to sell me over $10,000 worth of service. I was not ready for that.

August 1, 2013
Unprompted review

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