Fort Worth Critter Control Reviews 192

TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

My issue is that your company charged us the second and final payment before completing the job. The Critter Controll that did the awfull service is in Houston TX area 77004. There is stil... See more

Rated 1 out of 5 stars

I was expecting really good service but instead received really bad service. The employees were out smoking in my front yard. I was told the service would be completed in one day but instead took 3 da... See more

Company replied

Rated 1 out of 5 stars

Critter Control of DFW are crooks. They come out tell you all this stuff is wrong and what they are gonna do to fix it. You pay the pricey amount they ask and when the technician comes out he knows no... See more

Rated 1 out of 5 stars

These folks are crooks. Sure they have a number of crooked tricks, but one in particular is to convince people they have a rat infestation, charge you thousands to do a few hours "exclusion" work and... See more

Company details

  1. Health & Medical

Information provided by various external sources

At Fort Worth Critter Control, our customers come first! We know how an uninvited, four-legged invader can turn your life upside down. That's why, when you call our office, you can expect prompt service, helpful answers to your questions, and courteous treatment from a member of our Fort Worth animal removal team. We can come to your home and help you assess the damage and deal with the problem quickly, so you can get your life - and your home - back to normal in no time


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1.1

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TrustScore 1 out of 5

192 reviews

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(192)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Surprise in my attic!!

My son had been hearing "things" in the attic above his bedroom. I had Critter Control out to check it out and critter proof my house. They didn't find anything, but checked my roofline and made repairs to make sure nothing could get in. 6 months later, more noises were coming from the attic, so I called them as they had a guarantee on their work. They came back and took a look, and to my (and their) surprise, found a raccoon and a couple of babies living in my attic. They came up with a plan, figured out how they had gotten in, made the proper repairs, and got them out. They were very professional and I would have no problem using them again!!

August 5, 2013
Unprompted review
Rated 5 out of 5 stars

Confident guidance!

Critter Control was quickly able to establish an appointment to meet my timeframe, arrived promptly, listened carefully to my concern, examined my property thoroughly, and provided thoughtful advice. I will keep them on my "short list" of advisors and problem-solvers !

August 5, 2013
Unprompted review
Rated 5 out of 5 stars

They do the job professionaly, accuratly all while keeping you informed.

Discovering that I have an animal in the attic is scary and not knowing how I was going to get it out and keep it out on my own was a nightmare. I am so glad I found Critter Control. When I called to explain what was going on they listened and sent someone out to look at the problem two days later. The technician didn't just stand outside looking at the house; he went in the attic, looked at the roof line (with a latter) and walked around the house before he explained what the problem was as well as what my options were. After the work was done, I received a follow up phone call to ensure that there were no problems and that I was satisfied with the work completed. I like that a lot. I have nothing but good things to say about Critter Control, they do great work, have friendly staff, and get the job done right the first time. What more could you want.

August 5, 2013
Unprompted review
Rated 2 out of 5 stars

Sloppy work done.

The office couldn't seem to get the date right for service. This was just the first of many problems. They did not cover furnishings when extracting and spraying new insulation. Had heavey dust everywhere. One of the workers sat a drink down on an antique upright record player. Had to get the air conditioner duct work repaired since they knocked it down an the air conditionaer quit working. They finally paid for damage done by taking amount from bill but took several months to get this straigtened out. Their service is high in dollars for the work done. Would not use them again.

August 4, 2013
Unprompted review
Rated 5 out of 5 stars

Good Squirrel Catchers!

Well, I kept hearing noises in my attic. And then one day, I saw something furry caught in the eave of my house. It was a squirrel. I had an advertisement from Critter Control. I called them and they came out that day to carry off that squirrel and to inspect what repairs needed to be done. The following week, the cleanup was done. The workers were polite and efficient. Quarterly treatment for bugs, spiders, ants, etc. has been very effective.

August 4, 2013
Unprompted review
Rated 5 out of 5 stars

Uninvited Guests in Attic . . . GONE!!

After several weeks of hearing chewing and skittering about in my attic, I called Critter Control. I was imagining all kinds of terrible scenarios, such as squirrels chewing through wires, insulation, etc.

The consultant that I met was very courteous and knowledgeable.
He pointed out several places on my house that squirrels or other animals could be entering. He very explicitly told me the course of action that would be implemented to get rid of the pests, beginning with a one-way trap that would allow the animals to get out of my attic, but they would not be able to re-enter.

After two weeks, a crew came to my home, removed the trap and sealed any openings that animals might be using to enter my attic. Again, the crew was very courteous and completed their work in 2 to 3 hours.

Most importantly, I have not been bothered with any pests since!

August 3, 2013
Unprompted review
Rated 5 out of 5 stars

Quick, Fast and Thorough

Three days after I called they came out and took care of my Raccoon problem in my attic. Everything that needed repair was taken care of, even all nooks and crannies. With multiple people it took them less than six hours to finish the job which included cleaning and new insulation.

August 3, 2013
Unprompted review
Rated 5 out of 5 stars

Awesome Service at reasonable prices

I contacted Critter Control after I heard squirrels in my attic. I contacted other companies, both roofing and pest control but none offered their services at less than twice what Critter Control's estimate was. Critter Control came out and fixed or replaced damaged wood, installed a cruelty free trap, and returned several days later to pick up the trap and complete the repairs. After the service, I heard squirrels in my attic again and found an area where a board had come loose, either on its own or as a result of the initial repair and service. When I contacted Critter Control they came back out and fixed the problem free of charge. Their prices, people, and service are great. If you have critters, big or small, I'd call them.

August 3, 2013
Unprompted review
Rated 5 out of 5 stars

Raccoon invasion deterred by Critter Control

A raccoon chewed a hole in some weakened wood around my chimney and entered my attic. Other raccoons were soon to follow and it turned in to nightly fighting that kept people awake. At times the varmints sounded like they might come through my ceiling. I contacted Critter Control and they promptly came to my property and baited a trap. In just a few days, they were able to catch the gang leader of the raccoons. For some reason, all the raccoons must have left in fear of being trapped. I repaired the hole in the chimney and have had no problems since.

I would definitely recommend this service to anyone with critter problems.

August 2, 2013
Unprompted review
Rated 3 out of 5 stars

They did a "ok" job!!!!

After the techs came out, we still problems. They came out many times. Appts had to be reschedule because of scheduling conflicts.

August 2, 2013
Unprompted review
Fort Worth Critter Control logo

Reply from Fort Worth Critter Control

Mr. Joseph,

Thank you very much for your review. I’m sorry to hear that your experience with us was less than satisfactory. We strive to achieve absolute excellence with our work and service and would like nothing more than to address your concerns. We do offer a lifetime guarantee on our work and will come out to your residence, as many times as it takes, to take care of any rodent and/or repair issues you may be experiencing. I will be more than happy to speak with you directly regarding the concerns in your review. Thank you for giving us the opportunity to rectify this situation. We appreciate your business and look forward to our continuing relationship in protecting you, your family and your property.

- Brandon Pugh, General Manager

Rated 4 out of 5 stars

Excellent work day of job - follow-up service questionable - too soon to tell

The house assessment, recommendations, and quality of work the day of the job was excellent. Project lasted longer than expected due to inadequate amount of supplies that were brought to the site. Follow-up inspection was promised 1 week after; commitment not met. I had to call the office 2 weeks later to schedule a follow-up, review of the work, and check of traps.

August 2, 2013
Unprompted review
Rated 2 out of 5 stars

Hang on to your wallet

We heard some rats up in our attic as we had several years ago. We called Critter Control because we had used them in the past and were pleased with the results. Based on our previous experience we expected them to come out and find out where the critters were getting into the house , seal it up and remove the rats who were living in the attic. The Critter Control sales person said they were getting in through a couple of vents in the roof but he could solve our problem for a little over $ 3000. This included removing all of the insulation in the attic which he strongly recommended, and replacing it as well as stopping up the vents. When we pointed out it was double what we had paid a few years earlier when we had lots of areas in the soffit and around the grade beam addressed, he offered to make a substantial cut in the price. We called a local pest control guy who did not have a concern about the vents but found the real hole after a through search. I fixed the hole and he got rid of the rats. . We spent $ 150 and are happy. No more rats in the attic.

August 2, 2013
Unprompted review
Rated 5 out of 5 stars

Trustworthly, friendly, competent service

I had a great experience with Critter Control. Every employee that I interacted with was friendly and know their business. The salesperson was on time and performed her inspection very thoroughly. She crawled into the attic with no hesitation. She provided a written estimate and explained their process. To accommodate my schedule, they rearranged some other appointments and began work just 2 days after the initial visit. The team that came out was to perform the service was on time and finished much earlier than expected. During their work, they took time to explain what was going on and show me the before and after. The did a great job of cleaning up after themselves. The crew left no trace of dirt behind. Since the original work day, they have come out twice to review the work and check for any new problems. I would highly recommend Critter Control.

August 2, 2013
Unprompted review
Rated 5 out of 5 stars

No more Bumps in the night!

I had a huge infestation problem with opossums getting in my attic all over my roof
and Phillip came out and took pictures to show me where the problem areas were and that I WAS actually "hearing" things! I set up the day and they came out and all day worked on cleaning my attic and spraying it with disinfectant and resprayed the insulation. They did a great job! I called a couple more times when I thought I heard bumps but it was the possums trying to get in the cages that Critter Control had put over some of
the pipes on the roof. I have really appreciated their work and feel like my house is cleaner and more protected Thanks Critter Control and definitely Phillip!!!

August 2, 2013
Unprompted review
Rated 5 out of 5 stars

Critter Control did good.

Critter Control removed the old insulation and replaced it with new insulation. And they sealed the house. I have not seen any squirrels yet. Not even in my yard.

August 1, 2013
Unprompted review
Rated 5 out of 5 stars

Surprisingly affordable with wonderful customer service!

The office staff was extremely friendly and helpful in all manners. They dealt with my situation very quickly and discretely. The technician that came out was friendly and knowledgeable regarding my situation. Since working with this company I have not had any more problems! I am extremely satisfied with the service provided!

August 1, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent service, trustworthy workers

They arrived per their scheduled appointment time. There were approximately 8 workers and they worked continuously. The workers wore booties to keep your floor clean, took every precaution during this process.

August 1, 2013
Unprompted review

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