Fowlers Motorcycles Reviews 150

Very easy website and they are my go to regarding parts for my KTMs thoroughly recommend them

Found myself in a really bad situation on a Thursday night, bike got knocked over by a neighbour snapping the kick stand. The bike was due to be part exchanged on Monday morning. Fowler's had the part in stock with sat delivery available. Delivered nice and early sat morning allowing me to get the bike sorted in time. Much appreciated 👌

Superb customer service on parts from my Yammi. Not in country but they still arrived within a week. I am slightly biased as have had two bikes off them. Great service

I recently went to the Fowlers Honda team, Callum and Adrian could not have been more helpful, friendly and civil. A credit to the team and an example of exceptional customer service!

Just bought what has turned out to be the best quality helmet I have ever bought (Premier).
I am still staggered at the sale price.
Genuine next day delivery.
Perfect.
Simon Stretton.

Parts ordered are genuine honda speed delivery reasonable cost overall a straight forward process

My experience with Fowlers has been nothing but exceptional. Their customer service is outstanding and they are quick to respond. I may even visit them to show them my bike they have helped me rebuild and see if they would like to use it for advertisement. It's realy refreshing to experience service above and beyond what is expected. Highly recommended.

Great service and some great advice, as an elderly gent there is a lot to think about when it comes to which bike to buy next and these guys were extremely helpful.

Stock for my year 2000 Yamaha XJR was very comprehensive, delivered really fast !
Excellent service

Faultless communications, excellent service, quality products, and reasonable prices.

Just bought a scooter from fowlers and I'm really happy with the service and my bike. Gino was really helpful with every aspect of the sale. And Mike from accessories was also great!

Super efficient service, very clear website too.

popped in today to get some new gear to go with a bike had purchased from elsewhere. was served by Mike who was very knowledgeable and kitted me out with new boots helmet and gloves. recommended good quality gear without breaking the bank. Top service from Mike. A1

Well what can I say except Brilliant,
Bit late leaving this review but finally remembered to do it lol, we've been to Fowlers Bristol KTM twice to buy our new bikes one for myself & one for the better half from Jake Morris & said we'll be back if we want anything else well I didn't even make it out of the show room so in August 2023 'did say I'm a bit late lol' I collected my brand new shiny KTM RC after Jake sorted me a deal that was to good to ignore 👍 so that's 3 brand new KTM'S in under a year all from the same dealership the same sales person & all with the same fantastic service. The only problem is what one to ride lol.

Use these a lot for my KTM on and Off Road if you want a KTM speak to Dan Perry just a great genuine helpful guy.

Please don't buy a bike from here. I was sold an electric motorcycle, of sub standard quality, and within 2 months Fowlers had stopped selling or maintaining them. I was left high and dry and around 6 months later owned a bike that no longer started. The after sales team were terrible.

I took my fairly new bike in for a routine service and upon collection I found the exhaust was blowing which wasn't the case when I brought it. Fowlers claimed it was, but it's so loud, how could I not notice that, and if I did, why wouldn't I have asked them to fix it? Trying to get a resolution but no joy yet.

My partner chose Fowlers in Bristol to have his Kawasaki repaired after he had an accident on it last year. Big mistake! The bike was taken to the workshop on the 30th May, and booked in for an accident damage report to assess the issues and estimate the costs of the repairs needed, which in fairness were extensive. It was booked in for the garage to look at it on the 6th June. My partner didn't hear back from the garage that week, so had to chase this up and received the report and quote for the work needed on the 16th June. He then authorised the work to be done, and the garage confirmed they would be ordering the required parts, and that the guaranteed date he was given for the repairs to be completed was the end of July, which seemed reasonable as there were a few parts to order at that time. He then received no word of what was happening until calling to check if the repairs had been completed at the end of July, when he was told the garage were still waiting on parts to arrive, but they should all arrive by the 21st August, and if the parts were received, they would do the work at the end of August, which was already a month after the '"Guaranteed date" he had been given for the work to be completed. Again no contact from the garage until my partner chased this up again to check if all the parts had been received and the work booked in with the garage on the 30th August, they were unable to tell him anything over the phone and he did not get a promised call back, so he began visiting the garage to try to get a straight answer on when the work may be completed and what was holding up the work. When he talked to the garage in person they then told him that one of the required parts was discontinued for his bike, so they had had to order this from somewhere else, and they were still waiting on fairings as well. At this point he was told that the parts weren't likely to arrive until the start of September, but the work should be able to be completed as soon as they were received. It then took further chasing, and my partner ordering some parts himself to try and get the work sorted out. The parts required to complete the bulk of the work were all at the garage by the 12th September, but when my partner went into the garage to make sure everything was on track, he was told that the calipers that had been ordered were incorrect and wouldn't fit his bike, which was a seller's error. My partner then ordered this part that they had been waiting for for two weeks himself, and it came within 3 working days. He took these parts into the garage, and was then told that the fairings and handlebar replacements needed would not arrive until the 18th September, at which point my partner advised he could fit the fairings himself, as he didn't want something cosmetic to delay the work further. The garage agreed, and set another "guaranteed date" for today (3rd October), even though they had advised that when the parts were available the work could be completed straight away. My partner called the garage today and they have now got an issue with the mechanic meant to do the work, who has injured himself, so now the work is again being pushed back, and there has been no end date given for this. They advised my partner that they could get someone else to do the work (and confirmed that there is an hour and a half left of work to do at this point) but it would take twice as long to get it done. I personally think that at this point they should be getting it done today, and not charging for the extra time as this is a ridiculous amount of time to be waiting even for extensive repairs. At every turn the customer service has been abysmal, and it has had to be my partner every time chasing up work that puts a lot of money in this garage's pocket. I definitely will be recommending to everyone I know not to take vehicles to this garage. I will update this review when the work has finally been completed so everyone is aware exactly how long this has taken.

I was very very interested in buying a 701 Enduro and so called these guys. Spoke to Dan Perry. Dan invited me to come and demo a bike almost identical apart from the colour with the knowledge I only wanted a 701 and with a view to him trying to get me one.
Fowlers is a bikers dream! It's huge and has so many great bikes. My sights were already honed in on the bike I wanted or I could have perused the other bikes all day.
I had a nice chat with Dan and also the guy near by looking after KTM. Dan gave me the keys to the bike and said I could take it out for up to 4hrs. On the phone he's said 'couple' which would also have been awesome but 4! Thank you Dan!! It was great to have this opportunity and helped with not stressing about trying to find Fowlers again after I'd been out on the bike. I took it out in full show room shine and brought it back so muddy you could hardly see the number plate. This was not an issue at all; it was only mud and it hadn't been dropped, marked or damaged in anyway but I still think this is very cool.
The time a freedom to properly try out the bike was what I needed to know it was indeed the bike for me. Dan found a couple of 701's and so was able to offer me one to purchase.
The bike sales guys were all nice dudes and knew their stuff. The clothing/accessories department had a decent amount of kit too and the sales dudes were all sound, the first wasn't a rider or have any real knowledge but I found another, a 23yld dude (sorry I can't remember his name) really knew their stuff was a lot of help.
Big up Fowlers, I've already recommended you to friends who're looking for bikes... let's be honest, if you ride a bike you've always got an eye out and wishing for a larger garage ;) Happy hunting and riding ;)

Have been using Fowlers for years for service and bought two bikes from them. Each year since buying the KTM in 2020 they have taken at least six weeks to book it in for service. The first service should have been done at 600 miles for the warranty but of course went over. Last year again the yearly service should have been done in October but the best they could do was late December. Now I understand because they are a multi franchise there can be a backlog but obviously they are just interested in selling new bikes but not doing the service. Also they are very expensive compared to other dealers, take this into consideration when buying a bike from them.
This year was the last time I will ever use them as I was just given excuses and basically lied too.

I know how long it takes to book so I did it six weeks in advance and was told to get it there for 8.30am which I did. I decided to wait around till I saw the bike taken into the workshop and guessed the bike would probably take at least a couple of hours to do the work. At four o'clock they at last moved it from the service parking area, seven and a half hours after I dropped it off. I was annoyed that I had taken a whole day off and wondered how they were going to do the service and MOT before they closed for the day? Sure enough about a half hour later I got a call with some excuse about additional work that they would kindly bring forward but they would have to keep the bike in to do this. They didn't know I was still onsite and when I told them this they started making more excuses realising I was waiting for the bike. I asked if they wanted to keep it in overnight as I would need to get a bus home and they had the audacity to tell me they would have to keep it in till monday because the technician was off on saturday. I pointed out that I would be working in Cornwall all week so there was no way I could pick it up. At this point they said they would 'do me a favour' and rush through the MOT and just change the air filter which I had to agree on because I had been there all day and I needed to get home. When I went to pay the bill I realised that they had only changed the filter, lubricated the moving parts ( something I do myself regularly) and MOTd the bike. I was advised to top the oil which is a bit of a cheek considering they charged me over two hundred pound for basically one hours work. Even taking out the price of the MOT and the air filter that's still well over one hundred a seventy five pounds. If they had started the job at a reasonable time they would have easily finished it according to the KTM service manual. So now I'm going to do my own oil change and never ever use this lying, greedy company again.