Fowlers Motorcycles Reviews 150

Ordered some Suzuki bike parts from this company. I needed 2 of the same, next to the part it states x2 in red so I ordered 1 plus £5.50 postage. Only one arrived? When I checked the order I'd only ordered 1 not a pair as it states. I find their parts website confusing. I ordered another one paid the postage again and it arrived next day. Please make your website clearer!!!!

Absolutely fantastic service, I bought my KTM from Dan Perry and he looked after the sale and the aftercare support brilliantly. Nothing was too much trouble, when it is time for my next bike, I wont go anywhere else. I have bought a number of motorcycles and no other dealer comes close !!!

Excellent service good price quick delivery very impressive 👊👊👊

FOWLERS great at selling you a bike but for customer service FORGET IT....
On 1st July 2023 My son bought a 125 moped, his first bike! He was told he would have to wait for 2 weeks before he could pick it up, fair enough. He picked it up on Sat 15th July. He rode it home and then around to a friends house. Sun 16th July... The bike is less than 24 hours old. Nothing!!! The bike wouldn't start.
Fowlers were of no help at all. Picture this.. It is pouring down with rain, the friends have had to leave so he is stuck outside. Fowlers helpfully pass the buck and say its a manufacturers fault, then pass over their number. The calls go into the manufacturers. Who make many explanations and eventually they say they will send recovery it may have to be the following day...!!! By now our family are getting v angry (we are miles away and can't recover the bike for him) 3 hours later the recovery guy turns up complaining about having to deal with bikes, and without being able to resolve it or recover it he says he would let someone know. My son is left there in the pouring rain still none the wiser. More calls are made to the recovery company who tell him he will need to pay for the recovery and claim the cost back from Fowlers!?!! I don't think so!
FOWLERS are closed so there is no going back to them!
After more complaints to the recovery company (6 hours have passed) they eventually send out someone who does know about bikes. The bike is taken to my sons home he is told someone will be in contact. But they don't. So calls go into Fowlers who once again say its a manufacturers problem. My son has to take the day off from work to resolve this. More calls are made to Fowlers. Eventually after a very waffling call from some woman in sales, making out she is doing us a massive favour she sends someone out to pick up the bike. They tell us that someone will be in contact.. But yes you guessed right... Nothing and now they are closed. absolutely useless. If you ever have this Issue call the finance company and put in a complaint to their quality dispute team. That's what we are doing! And they will be on your side as the buyer.
I can assure you after this debacle FOWLERS will be keeping the bike. We are getting are money back and will take them to the small claims court for the loss of money re admin fees for taking out the insurance and Loss of earnings for having to take the day off work. It's a real simple process don't be put off just because they are a big company. WE will buy from the manufacturer after all that is where Fowlers fob you off. FOWLERS will tell you that they make checks on a bike before it goes out. Well that's another thing that not true!
Don't stand for this kind of rubbish service. After all you wouldn't put up with it anywhere else.

I ordered a new footpeg and it arrived the next day. Excellent service from fowler.

I had the great pleasure of purchasing my Honda NT 1100 from Fowlers in Bristol. Max done his job extremely well with his knowledge of the bike put me at total ease knowing I was getting the right machine for me! The service I received from Max and the team Was absolutely fantastic, I definitely will be purchasing my next bike from Fowlers! Also I had to be kitted out with all my motorbike gear and Luke in the Fowlers shop again was absolutely brilliant, his knowledge was fantastic and made sure I had the right equipment that suited my wallet and bike! I didn't feel at all under pressure like you do in some showrooms and the overall experience was five-star! Thanks once again to Max and Luke, also to the rest of the team in Honda and I apologise I can't remember all your names.

Very good ktm parts service.

Fast delivery and friendly

Absolutely brilliant service @Fowlers. We were so happy with the great customer service in your Honda Department! Max and Jesse are a credit to your company!! Loved the atmosphere in the department. No pressure sales just a really chilled relaxed environment. Nothing was to much trouble they fully explained everything to us in great detail. I would definitely highly recommend them. If you want a Honda then these guys are fantastic and knowledgeable. If I could give more Stars then I would!!! Thank you Max and Jesse both great guys

Excellent service, once you but in the make and model of your motorbike they got everything that you need, they keeped me informed on my deliveries and fast and reliable. Some parts obviously need to be ordered in but still very fast and again the team keeped me notified.
Many thanks MR W LE-LEAN 👍

Time had come to buy my wife a new motorcycle. We had previously purchased a number of Kawasakis from Steve Hodder both at Fowlers and Bristol Kawasaki before it was acquired by fowlers. So based on the previous excellent dealings with Steve we decided to give fowlers a look.

Unfortunately we could find nothing in the Kawasaki range to replace her 650 versys. So we decided to have a look at a Tracer 9 which was perfect . The sale was handled by Adam and I’m pleased to say he kept up the good work that we had experienced with Steve .

First time I've used fowlers...I can't say enough about them, order was placed just after lunch, next day my order was with me...excellent, the man on the phone was so helpful...would definitely recommend and use again...

Use regularly for bike parts and they're superb. Can be more expensive on some parts but the service, stock availability and quick shipping means they're my go-to for most bike models

If you are considering purchasing a new motorbike… Fowlers is the place to do it! I walked into the showroom to find a great selection of bikes to choose from. I needed a 125 to commute around in and Adam Crowley, who I spoke to, put me straight at ease. At first I wasn’t sure if I could afford the bike of my choice. We spoke through options and came up with the best solution. I got my new Piagott Liberty, after a few weeks of finishing touches in the workshop. My experience was is so positive; Adam kept in contact with me during my wait for the bike, and kept me up to date trying his best to push the date forward so that I could have it as soon as possible. I was so excited when I went in to pick it up and Adam handed me the keys and a fancy fowlers zip book with all the bits and bobs you need. Instantly riding the bike I knew this was the best thing I’ve ever had. Second hand bikes do not compare to a new shinny smooth and quite bike with no faults and warranty. It’s the best feeling, so a special thank you to Adam and the rest of the team at Fowlers for the great advice and customer service.

I recently purchased a Royal Enfield 350 Classic from Fowlers.

Ray was extremely helpful from me choosing the bike all through to having it delivered.

He is a credit to Fowlers and extremely good at his job.

I anticipated a "hard sell" and it was not like that at all. He is extremely knowledgeable and not at all pushy. Absolute pleasure to deal with Ray.

Thanks again!

After trying several suppliers it appears the clutch pressure plate I needed for my Honda CBF250 can no longer be ordered.
Fowlers got one to me in superfast time.

Recently had my aprilia Tuono serviced. Great service and very reasonable price. Very pleased with the experience and would recommend.

Had a great experience purchasing my new vespa gts.
I got a fair part ex offer for my old vespa and all paperwork was easy and relatively quick.
Neil the salesperson was very helpful and accommodating.
Would recommend fowlers .

OK ordering spares to collect was fine. But had to wait to be noticed by two staff simply chatting and turning their backs to me. Then when directed to get the spares the staff member actually did not speak at any time, I passed my receipt and sad hello Im here to collect this, the staff member simply took the invoice, went and got the item, passed it to me with not a single word. How is this acceptable. I don't want staff to grovel at my customer feet but I do expect civilised social intercourse from staff. Fowlers is the one place I try to avoid due to the staff. The general manager needs to put them all on customer training. In my job if I acted like that I would be out on my ear, as customer service is paramount in my organisation. Fowlers staff, shape up, if you are anxious of the public, then stay behind the scenes and only put your affable staff to customer facing.

Just plain useless the service dept and the customer assistant on the scooter dept was clueless!! Didn’t know anything about accessories and showed very little interest. Parts counter is good though !

Recently bought a Vespa for my daughter, 3rd bike from Fowlers with a very positive experience with Mike from Triumph and Neil Cairns on the Vespa. Keep up the good work.