I am so pleased with my order. I was sceptical at first because it was less expensive but I can confirm my perfume is exactly what I ordered. I sent an email with regards to Backorder and got a respo... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I am so very pleased with the fragrance house ! It was my first ever purchase with them. The perfume arrived well wrapped with a fee sample. I regret not ordering from them before, mainly because thei... See more
Company replied
I was looking for an aftershave gift set for my 2 sons for Christmas. The one I liked was £66 everywhere but I got it on Fragrance House for £49.50 with free delivery and a little perfume sample which... See more
Company replied
Excellent customer service. Updated several times from order to delivery. Royal Mail delivery sooner than expected and delivered on time. Bought Nina Ricci 30ml perfume. Perfect size for holida... See more
Company replied
4.7
Excellent
106 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Customer service was spot on when royal…
Customer service was spot on when royal mail lost my parcel, they made sure I still had it in time for christmas
December 20, 2025
Unprompted review
Reply from fragrancehouse.co.uk
Thank you for yur review Toby and we are truly sorry that this package disappeared in Royal Mail's Home Counties Mail Centre but really pleased that it was resolved and your replacment arrived before Xmas (always a stressful time)
I hope the lucky recipient enjoyed their present and look forward to seeing you again at www.fragrancehouse.co.uk - but this time with no Royal Mail problems
Fragrance House is an absolutely first…
Fragrance House is an absolutely first class Company. From order to super fast delivery brilliant service. Would very highly recommend Many Thanks to All 🌟🌟🌟🌟🌟🌟
January 14, 2026
Unprompted review
Reply from fragrancehouse.co.uk
Thank you for your wonderfull review, as an independent we truly appreciate your taking the time to leave this for us. We're really pleased to hear that you loved our service and hope that you are enjoying the fragrance - see you again soon at www.fragrancehouse.co.uk
Easy to use and quick deliver
January 12, 2026
Unprompted review
Reply from fragrancehouse.co.uk
Thank you for taking the time to leave this review for us Sharon, it helps potential customers see what our customers think of us and our service.
I hope that you are enjoying your fragrance and we look forward to seeing you abck at www.fragrancehouse.co.uk in the future
Not purchased fragrances on line before…
Not purchased fragrances on line before or used this company. Very pleased with the product, price and service. A professional company based upon my experience
January 2, 2026
Unprompted review
Reply from fragrancehouse.co.uk
Thank you for your review Paul, we appreciate you taking the time to leave it for us.
Glad to hear that we managed to tick all of the boxes for you on product, price and service that alsways our aim.
We look forward to seeing you back on www.fragrancehouse.co.uk in the near future
Very fast delivery perfect packaging…
Very fast delivery perfect packaging and the cheapest I have found online for the perfume I purchased definitely buy from this site again
January 1, 2026
Unprompted review
Reply from fragrancehouse.co.uk
Thank you for your review Gaynor and we're pleased to hear that you were pleased with both our prices and service. Just a heads up Coach Dreams Sunset is due to be discontinued in the UK this year so you may wish to stock up.
We look forward to seeing you back again at www.fragrancehouse.co.uk in the future.
Very satisfied customer
Great service, great price. Very satisfied customer.
December 1, 2025
Unprompted review
Reply from fragrancehouse.co.uk
Thank you for your review, we truly appreciate you taking the time to leave this review for us as an independent these reviews are very inmportant for future customers to see. We hope you're enjoying you gorgeous purchases and look forward to seweing you back in the future
Excellent service
Ordered le male le parfum for my son for Christmas,
It was the best price around and arrived within 2 days.
Excellent company
December 23, 2025
Unprompted review
Reply from fragrancehouse.co.uk
Thank you for your review Dan we really appreciate you taking the time over Xmas to leave this for us. Our aim is always to offer great prices and service so its also good to hear that we managed both. Hope your son enjoys his fragrance, Le Male Le Parfum is a great winter scent, and we look forward to seeing you again at www.fragrancehouse.co.uk in 2026. In the meantime a Happy New Year to you and your family
First ever order I am really impressed…
First ever order I am really impressed with the service ordered on the Sunday afternoon and it arrived Tuesday morning
December 23, 2025
Unprompted review
Reply from fragrancehouse.co.uk
Thank you for yur review David, as an independent these are truly important to us. Glad that you recieved this quickly and in time for Xmas, we wish you all the best for the rest of the holiday season and for 2026 - hopefully we'll see you again at www.fragrancehouse.co.uk in the New Year
Great communication from fragrance…
Great communication from fragrance house, quick and efficient delivery. Good selection of products. Bought a 1 million gift set, great price. Highly recommend
December 15, 2025
Unprompted review
Reply from fragrancehouse.co.uk
Thank you for your review Claire and we hope the lucky recipient enjoyed their wonderful present this Xmas. We wish you and your loved ones all the best this holiday season and a tremendous 2026
A great experience
This was my first time using Fragrance House and it won’t be the last. My perfume was a great price - cheaper than on the high street at the time I purchased it. Super service and fast delivery of items. Thank you!
December 12, 2025
Unprompted review
Reply from fragrancehouse.co.uk
Thank you for your review Claire, we truly appreciate you taking the time to leave this for us at this busy time of year.
Glad to hear that you found our prices good, we always try to offer the best prices possible while still providing a fast service
May you have a lovely Xmas and a wonderful New Year and we look forward to seeing you back at www.fragrancehouse.co.uk in 2026
Excellent Service- Would Recommend To Anyone
As a first-time customer I admit I was slightly sceptical. I hadn’t heard of Fragrance House before, their prices were extremely competitive and they also stocked a very hard-to-find item. However, I did some online shop research, read all the reviews (a few negative ones in there, however I’m not convinced of their authenticity, so disregarded them) and also researched their bricks-and-mortar shop. Satisfied that everything was very much legit, I placed my order, and am delighted I did so. When I had a question after placing the order, I called the shop and they were extremely friendly and helpful. Delivery was super-fast! The item was ordered Saturday afternoon and it arrived Tuesday morning. It was extremely well packaged, and overall I’m really happy. I would recommend Fragrance House to anyone.
December 18, 2025
Unprompted review
Reply from fragrancehouse.co.uk
Thank you for your review and recommendation Richard we truly appreciate you leaving this for us at such a busy time of year, as you yourself mentioned customer reviews are important.
It's great to hear that you received brilliant service from our phone team and that they manage to answer your queries - it's a small team but they do work hard.
Wishin you and yours a wonderful Xmas and New Year and we hope to see you again soon at www.fragrancehouse.co.uk
Ordered Xmas present at the weekend and…
Ordered Xmas present at the weekend and kept me up to date with delivery. A really quick delivery Even got a nice free sample. Thank you.
December 5, 2025
Unprompted review
Reply from fragrancehouse.co.uk
Many Thanks for your review Tracey we really appreciate you taking the time at this very busy time of the year to leave this for us. I hope that the lucky person loves their amazing gift and glad that you like the sample. Wishing you and our loved ones an amazing Xmas and a wonderful 2026.
Great website, brilliant value, fast delivery and very well packaged
I was looking for an aftershave gift set for my 2 sons for Christmas. The one I liked was £66 everywhere but I got it on Fragrance House for £49.50 with free delivery and a little perfume sample which was a nice touch. The aftershave sets arrived within a couple of days really well packaged. Am extremely happy and will definitely use Fragrance House again.
December 15, 2025
Unprompted review
Reply from fragrancehouse.co.uk
Thank you for sharing your review Teresa and I'm pleased to hear that you found presents for your sons at great prices, I hope that they love them on Xmas Day.
We wish you and your family and amazing Xmas, wonderful New Year and look forward to seeing you back at www.fragrancehouse.co.uk in the near future
Reply from fragrancehouse.co.uk
Thank you for your review Adrian, we really appreciate you takig the time to leave this for us. I hope that the lucky recipient enjoys their wonderful gift and we look forward to seeing you back at www.fragrancehouse.co.uk in the near future - maybe something for yourself? In the meantime, Happy Xmas and a Wonderful 2026
Easy to use site
Easy to use site, fast delivery well packed very happy
Order #177620:
December 13, 2025
Unprompted review
Reply from fragrancehouse.co.uk
Thank you for your review, these are very important to us. It's great to hear that you found our site easy to use (you should be able to orer and pay within just 3 clicks).
Royal Mail as our main courier are excellent and I'm pleased to hear that they delivered quickly to you.
If we do not see you back at www.fragrancehouse.co.uk before Xmas have an amazing one and the best of New Year's
I found the product I desired
I found the product I desired, at a fair price. Ordering was simple and quick. Delivery was fast, product exactly as described, arrived safely and was just what I wanted. Perfect..
December 10, 2025
Unprompted review
Reply from fragrancehouse.co.uk
Thanks for the review Paul, these are really important to Independents such as ourselves.
Really pleased that you found our prices and service great. Hope the lucky recipient enjoys the gift and we look forward to seeing you back at www.fragrancehouse.co.uk inthe future - maybe something for you?
ROBERTO CAVALLI AFTERSHAVE
ROBERTO CAVALLI AFTERSHAVE
Prompt delivery, as stated, & well packaged
November 30, 2025
Unprompted review
Reply from fragrancehouse.co.uk
Thank you for your review Phil and we hope that you are enjoying your Roberto Cavalli fragrance. Cavalli is on of those best kept secrets in perfumery and I'm glad your in on it.
Enjoy your scent and we look forward to seeing you abck at www.fragrancehouse.co.uk for your next bottle (or maybe something different)
Fantastic service,Great…
Fantastic service,Great communication,,Well.packaged,Thankyou
December 2, 2025
Unprompted review
Reply from fragrancehouse.co.uk
Thank you for your review as an independent we truly appreciate our customers taking the time to share their experience.
We hope that you enjoy your fragrance and look forward to seeing you back at www.fragrancehouse.co.uk in the future
Excellent service - highly recommended
Easy and straightforward to place order. Item was received really quickly, ordered on Nov 18 and here on Nov 20. Excellent service, will be recommending Fragrance House to family and friends.
November 20, 2025
Unprompted review
Reply from fragrancehouse.co.uk
Thank you for your review, we appreciate you taking the time to leave it for us. As an Independent customer feedback is truly important.
We hope you enjoy your fragrance, it's one of those true classics, and look forward to seeing you back at www.fragrancehouse.co.uk in the future
5 Star Service
5 Star
Excellent
Order #175120:
Excellent service from start to finish. Kept up to date on delivery details which was prompt. The DKNY gift set was a lovely present for my daughter and came well packaged. Will use Fragrance House again
November 21, 2025
Unprompted review
Reply from fragrancehouse.co.uk
Thank you for your wonderful review, it's great to hear that you love the DKNY Be Delicious gift set, it's an amazing set and I hope that your daughter loves it to.
We look forward to helping you find either your next fragrance gift, or maybe something special for yourself, in the future
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